"Maintence was great. We had two lamps not working. Maintenance replaced lamps immediately Room Was clean. Gray place to stay " More

By a verified traveller on Sat 15 Apr 2017

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Hotel Description

3.5-star hotel with water park access, connected to the convention center

Heart of Dubuque

Steps from the hotel, you'll find National Mississippi River Museum & Aquarium and Grand River Center. Port of Dubuque Marina and National Rivers Hall of Fame are also within half a mile (1 km).

Water park, dining

A water park and a spa tub are featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 193 guestrooms also offer free WiFi and flat-screen TVs. Other amenities include room service, coffee/tea makers, and free newspapers.

Standard Double Room (No Waterpark Access)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
C$145 per night

Standard Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Harbor Resort and Waterpark ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Harbor Resort and Waterpark

Everyone (8)
3 out of 5

Posted by on 17 Sep. 2018

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5 out of 5

Nice hotel next to river

Maintence was great. We had two lamps not working. Maintenance replaced lamps immediately Room Was clean. Gray place to stay

Posted by on 15 Apr. 2017

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5 out of 5

Nice clean comfortable room with no issues.

Pros: Good location for the event we were in town for, good clean and comfortable room.
We had a fairly short stay and didn't visit the waterpark, but the room was great and had no issues.

Posted by on 27 Feb. 2017

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5 out of 5
Great stay in Dubuque at Grand Harbor Hotel. We had a room with excellent river view. Took a walk on the Riverwalk and walked over to the casino next door. Had dinner at Tony Roma's right in the hotel. Food and service for dinner were excellent. Tried to eat breakfast at Tony Roma's in the morning - which was a terrible experience. Our service was terrible and after 40 minutes of waiting, we had to cancel our breakfast order because we still had not received our food and we couldn't wait any longer. No excuse for that.

Posted by on 3 Jul. 2016

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4 out of 5

Nice two day visit to Dubuque

The hotel was easy to find. The setting was great with views of river and old city and location on river walkway. Room was quiet.

Posted by on 30 May 2016

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3 out of 5

dissapointment in Dubuque

Pros: The bell staff was excellent.
Cons: They could really improve on the ammenities! The rooms are very expensive and should at least include the pool!
Location: casino,waterfront
fairly expensive for not much fun.The waterpark was not included with the room. It was another twenty dollars.Some of the front desk help were rude.No complimentary coffee or breakfast was offered.

Posted by on 11 Nov. 2015

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4 out of 5

Nice hotel

Everyone was very nice, professional, and accomodating...except for the front desk individual. Didn't want to be there, didn't want you to be there. However, the rest of the hotel staff made up for her indifference.

Posted by on 19 Oct. 2015

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5 out of 5

One night stay

Pros: Room was nice and quiet. Didn't hear people walking in halls or above us.
Location: Diamond jo casino
Stayed here for one night as we were going to a show at diamond Jo. Location is right across the street from the casino. Easy walk. Nice rooms facing the river view. Ask for one if it's available.

Posted by , from madison, wi on 13 Sep. 2015

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2 out of 5

Don't EXPECT what you see in the pictures!

Just spent 4 days there...the only good things about this place is the view of the river IF you get a room on that side other wise it is the parking lot and the location. The bellman, house keeping and maintenance people were very nice. Front Desk people were very good at making excuses... our key cards had to be recoded daily and the front desk girls all have the same excuses as to why, how about they are old and scratched... I was with family and we had 5 rooms. 4 were together and mine was at the other end of the hall and smoking...the worst stench I have ever smelled. They would do NOTHING about making their mistake right. Offered me a nonsmoking room for another * a night. The sheets had holes in them, the duvet had holes in it, the bath towels were like sand paper. The service and food at Tomy Roma's fair at best. The buffet at the casino across the street was AWESOME! The water park is good for younger children but not older ones, very small and they use a LOT of chlorine. The hot tub was so strong it burned your eyes. The furniture in the common areas is torn and stained and the carpet just plain gross in many areas.

Posted by on 27 Jul. 2009

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5 out of 5

Great stay!

The staff was so very friendly. We dealt with staff from the front desk, gift shop, pool area, shuttle, maintenance and restaurant areas. They were all so helpful and friendly. The pool area needs a little updating but overall my daughter had a great time! The rooms and the hotel were very clean and updated. The bed was extremely comfortable with a variety of pillows to choose from. It was quiet and such a beautiful view of the Mississippi river.

Posted by on 15 Jan. 2009

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About the Grand Harbor Resort and Waterpark

Location 350 Bell St, Dubuque, IA 52001

Property Features

Grand Harbor Resort and Waterpark offers its guests a water park (surcharge), a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 1453 square feet (135 square meters) and includes a conference center. Tour/ticket assistance, an arcade/game room, and complimentary newspapers in the lobby are also featured at the business-friendly Grand Harbor Resort and Waterpark. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. Self parking is free. This 3.5-star Dubuque hotel is smoke free.

  • 193 guestrooms or units
  • 7 levels
  • 1453 sq ft of conference space
  • 135 sq m of conference space
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free area shuttle
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Dubuque, IA (DBQ-Dubuque Regional) (13.8 km / 8.6 mi)
  • Property shuttles: Free airport shuttle, area shuttle, and casino shuttle
  • Parking: Free self parking

Room Amenities

Grand Harbor Resort and Waterpark offers 193 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Refrigerators and microwaves are provided. This Dubuque hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.

Tony Romas - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 19

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 5.0 per day.

Pets

  • No pets allowed

Policies

Water park access is not included in the room rate unless the room is booked through the Room and Waterpark rate plan. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: 7 percent of room rate

The resort fee includes:

  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Internet access
  • Newspaper
  • In-room coffee
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 8 per person (approximately)
  • Crib (infant bed) fee: USD 5.0 per day
  • Rollaway bed fee: USD 10.0 per day
  • Facilities fee: USD 18 per person, per day and includes use of:

  • - Water park

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Grand Harbor Resort and Waterpark offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.