2/10 Terrible
Gary O.
Jun 9, 2025
Disliked: Cleanliness
I would not be able to recommend working with this owner, Pam.This owner began sending me messages asking me to pay via PayPal or Venmo a week before my final payment was due. I read that scammers do this so I tried to pay my final payment two days before the due date through VRBO and found that this owner had locked my account through VRBO with a message stating that I had not paid my down payment & must pay it (again) before I could pay the final payment. I called VRBO & could not get this owner to correct the VRBO account so I cancelled the reservation within the 100%-refund window via phone call with VRBO since the owner would not open my account to pay through VRBO and I didn't want to lose my down payment. There was a computer glitch between her & VRBO and rather than refunding my down payment she charged me the remaining balance and refused to refund my money even though VRBO sent her an email the next day telling her I cancelled timely & she needed to refund my money. It resulted in a huge waste of my time as I had to call VRBO & my bank over 15 times - each time spending at least an hour on the phone. While VRBO did finally give me my refund two months later I could not recommend working with someone who knows they owe you a refund and doesn't do the right thing on a technical glitch. I booked a different condo with a different owner through VRBO had a wonderful trip. Definitely couldn't recommend this owner.
Gary O.
Stayed 2 nights in Jun 2025