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Mercure Dumfries Cargenholm House

4.0 star property
4-star hotel perfect for exploring Dumfries

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Photo gallery for Mercure Dumfries Cargenholm House

Meeting facility
Standard Room, 1 King Bed
Standard Room, 1 King Bed | Bathroom
Bar (on property)
Standard Room, 1 King Bed

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Cargenholm House New Abbey Road, Dumfries, Scotland, DG2 8ER
  • Place, Dumfries and Galloway Golf Club
    ‪3 min drive‬
  • Place, Dumfries Museum
    ‪4 min drive‬
  • Place, Old Bridge House
    ‪4 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room

Desk, laptop workspace, free WiFi, bed sheets

Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Privilege, Family Room, 1 King Bed with Sofa bed

Desk, laptop workspace, free WiFi, bed sheets

Privilege, Family Room, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

About the area

Dumfries

City center stay.Within 3 miles (5 km) of this Dumfries hotel, you'll find Dumfries and Galloway Golf Club and Burns' mausoleum. Dumfries Museum and Old Bridge House are also within 3 miles (5 km).

What's nearby

  • Dumfries and Galloway Golf Club - 3 min drive - 2.7 km
  • Dumfries Museum - 4 min drive - 3.0 km
  • Old Bridge House - 4 min drive - 3.3 km
  • Robert Burns Centre - 4 min drive - 3.3 km
  • Dumfries Ice Bowl - 5 min drive - 3.7 km

Getting around

  • Dumfries Station - 10 min drive
  • Glasgow International Airport (GLA) - 100 min drive

Restaurants

  • ‪Pizzeria il fiume - ‬4 min drive
  • ‪Riverside Tap - ‬4 min drive
  • ‪Domino's Pizza - ‬4 min drive
  • ‪Costa Coffee - ‬5 min drive
  • ‪The Swan - ‬6 min drive

About this property

Mercure Dumfries Cargenholm House

4-star hotel perfect for exploring Dumfries
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. Free self parking is available.

This 4-star Dumfries hotel is smoke free.

  • 66 guestrooms or units
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Dumfries Cargenholm House offers 66 accommodations with portable fans. 45-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Exterior
Hetland Hall Hotel
Dumfries
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 527 reviews
The price is CA $185
CA $222 total
includes taxes & fees
Jul 16 - Jul 17
Hetland Hall Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 45-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

More

  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Portable fan
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 15.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Mercure Dumfries Cargenholm House Hotel
Mercure Dumfries Cargenholm House Dumfries
Mercure Dumfries Cargenholm House Hotel Dumfries
Mercure Dumfries Cargenholm House (Opening September 2022)

Frequently asked questions

How close is Mercure Dumfries Cargenholm House to the airport?

Mercure Dumfries Cargenholm House is 86.9 mi (100-min drive) away from the Glasgow International Airport (GLA) airport, the closest popular airport to the property.

Does Mercure Dumfries Cargenholm House have an airport shuttle?

Airport shuttle services are not available at Mercure Dumfries Cargenholm House.

How close is Mercure Dumfries Cargenholm House to the beach?

This hotel is 16.8 mi (32-min drive) from Sandyhills Beach.

Does Mercure Dumfries Cargenholm House offer free breakfast?

Free breakfast isn’t provided at Mercure Dumfries Cargenholm House, but buffet breakfast is offered for a fee of GBP 15.00 per person. It's available on weekdays from 6:30 AM to 9:30 AM and weekends from 7:30 AM to 10:00 AM.

Is there a casino at Mercure Dumfries Cargenholm House?

No, there is no casino at this hotel.

What time is check-in at Mercure Dumfries Cargenholm House?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Mercure Dumfries Cargenholm House?

This hotel offers free self parking.

Does Mercure Dumfries Cargenholm House have a pool?

Mercure Dumfries Cargenholm House does not have a pool.

Does Mercure Dumfries Cargenholm House have a restaurant?

Yes, there is a restaurant on site.

Does Mercure Dumfries Cargenholm House have a spa?

There are no spa services available at this hotel.

How close is Mercure Dumfries Cargenholm House to downtown Dumfries?

Mercure Dumfries Cargenholm House is 1.7 mi away from Dumfries.

Mercure Dumfries Cargenholm House Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel and 5 star service, food excellent.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently refurbed hotel, done very nicely. Rooms great, restaurant great and staff very helpful
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Real gem

What a gem of a place. Perfect stay
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully comfortable new hotel with lots of different spaces for eating and lounging. Reasonable prices for dinner, gorgeous cooked breakfast options, decorated throughout with Antarctic and global warming exploration art and themes in recognition of a famous local sea captain.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One that we'll be returning too!

First rate hotel, just refurbished. Very good quality food too. We'll be using this one again!
Stayed 1 night in Jan 2023
Verified

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was convenient to Dumfries, good facilities, housekeeping cld have been better and menu in dining room was limited.
Stayed 4 nights in Jun 2023
Verified

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Good facilities. Would definitely return.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well done refurbishment of an old care home. Fittings and fixtures are modern, stylish high end. Food was delicious too. All staff very friendly and approachable.
Stayed 1 night in Jan 2023
Verified

8/10 Good

Nic

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food, clean & comfortable rooms, although thin walls if you know what I mean. Rooms weren’t freshened up between nights. Over a mile out of town which meant you need a taxi ride.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel.

Quirky hotel decor. Super lovely staff and the food was fab! Only downside was being in an adjoining room (not requested). Annoyingly woken at 5am by the alarm of the occupant of the other room. Unfortunately the noise didn’t subside until they left their room. Oh and that wasn’t a quiet considerate exit either.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The property inside was immaculate and very clean. Our room was absolutely immaculate and clean. Extremely comfortable bed. The meals were superb, and the staff, at reception and dining room were very friendly polite and helpful. Nothing to complain about whatsoever, however it would have been beneficial to be able to charge our devices, i.e. USB charging points. The only negativity would be the property's lack of street appeal!
Stayed 1 night in Jun 2023
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time experience at Mercure Dumfries

Generally great experience, . Only payment cards accepted but no card machine so it's all PC entered by reception - not ideal. EV charging points not available yet but spaces allocated. Be sure to ask for non-adjoining room for extra quiet room.
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities, room comfort

Lovely hotel on the surface

First room was very noisy and mad loud clicking noises when people walked past the door. The bathroom floor and shower did t look like they had been cleaned. Told no need to book for food that evening when we checked in and then had to wait 1.5hrs for a burger and chips. No sausage at breakfast and when we asked for it to be replenished they said that was the last batch! It was 9.15am and breakfast we served until 10.30am! Asked for a change of room which they accommodated and this was better with no noise
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Noisy music thudding through bedroom floor till 10pm when advised would be turned off by 8:30
Stayed 1 night in May 2023
Verified

6/10 Okay

Steven

Liked: Cleanliness
Disliked: Staff & service
This was a last minute stay due to proximity to the local hospital. The venue looks to have been recently done up. I got the impression they stay nah be doing some work on the upper level. The facilities were nice and the bed was comfortable. However, the walls between rooms are paper thin and you can hear every word in the next room, and if they have their TV on, good luck getting to sleep. The staff seemed a little ‘absent’. For example, after finishing our main course we sat for a while to await our server coming back to the table, maybe 20 minutes passed and we were asked if we would like to see the dessert menu (we did) and a moment later we were told the kitchen was closed which was disappointing given we had sat and waited and we’re not made aware of any cut off time. On check out, there were two members of staff at the desk, one on a call and another appearing to be free. We stood at the desk and there was no indication we were going to be attended to or acknowledgment so we just put the room key in the ‘quick check out’ box and left. Good refurb but needs some additional work in other areas.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Dorothy

Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Liam

Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023