4/10 Poor
Sindy
Travelled with partner
Mar 18, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
If you're going to use the sentence "sorry if we are too cool for you" on the front desk maybe actually make sure the hotel is up to par. The elevators take almost two minutes to open once they reach the floor...you get to your floor (ours was 3rd) and the floor to get to your room is sooo uneven and squeaky, thank goodness we hadn't had a drink 😂 I checked in online for two persons however the room was set up for only one. The squeaky floors didn't end there as the room was just as bad. The artwork for the rooms is also slightly questionable I will add. The wardrobes in the room have to be opened in a certain order or the door will get jammed and won't open and the whole hotel it's just overall very very old (not in a good way). We were only greeted once at the front desk once which was when we checked in, when we were checking out in the morning the lady was on the phone so we handed over our keycard and as we turned to leave we were quite abruptly told to "stay there and wait" until she could check if there was anything outstanding on our account, understandable...however nicer ways to go about this. Even Premier Inn a three star hotel will greet the guests everytime they leave and enter the hotel...much better service expexcted from what is supposedly a four star hotel.
Not to mention their attitude on cash payments...no cash will be accepted at this hotel and they are even Tory enough to call it 'Dirty' and according to them that means they are just "too cool" 💀
Sindy
Stayed 1 night in Mar 2025