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Hotel Fire & Ice

Property class: 4.5
Upscale ski-in/ski-out hotel with 2 bars/lounges

Choose dates to view prices

Photo gallery for Hotel Fire & Ice

A wooden cabin with a sauna, benches, and a stone fireplace.
A cozy lobby with a stone wall, colorful sofas, a fireplace, and a wooden coffee table with a bowl of fruit.
A bedroom with a large bed, a fur throw, and a view of trees through the window.
A spacious indoor area with wooden tables and chairs, large windows with a view of an outdoor ski slope, and multiple chandeliers.
A traditional wooden building with a sign reading "Obertauern-Hütte".

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Gym
  • Parking available

Explore the area

View in a map
An der Skihalle 1, Neuss, NW, 41472
  • Place, Jever Fun Skihalle
    ‪1 min walk‬
  • Place, Merkur Spiel-Arena
    ‪22 min drive‬
  • Place, Messe Düsseldorf
    ‪22 min drive‬
  • Airport, Düsseldorf (DUS-Düsseldorf Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Twin Room, 1 Twin Bed

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the outdoors through a window.

Standard Twin Room, 1 Twin Bed

  • 24 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Twin Room

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the outdoors through a window.

Premium Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite

A cozy dining area with a wooden table, chairs, and a chandelier. There is a bookshelf with plates and a teddy bear on a shelf.

Family Suite

8.8 out of 10
Excellent
(3 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Baum Chalet, 1 Queen Bed, Garden View

A bedroom with a bed, a wooden bedside table, a chair, a window with curtains, and a wall mural.

Baum Chalet, 1 Queen Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

CHALET GARDEN VIEW

  • Sleeps 10

CHALET SUPERIOR

  • Sleeps 10

Double or Twin PREMIUM

  • Sleeps 6

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About the area

Neuss

Winter getaway.A stay at this hotel places you within half a mile (1 km) of Jever Fun Skihalle and 3 miles (5 km) of Museum Insel Hombroich. Also, Golf Club Rittergut Birkhof is within 3 miles (5 km) and Port of Neuss is within 6 miles (10 km).

What's nearby

  • Jever Fun Skihalle - 1 min walk - 0.0 km
  • Merkur Spiel-Arena - 22 min drive - 27.8 km
  • Messe Düsseldorf - 22 min drive - 28.1 km
  • PSD Bank Dome - 30 min drive - 34.8 km
  • Cologne Cathedral - 39 min drive - 50.2 km

Getting around

  • Neuss Holzheim Station - 5 min drive
  • Neuss Süd S-Bahn - 8 min drive
  • Düsseldorf (MGL-Düsseldorf - Mönchengladbach) - 19 min drive

Restaurants

  • ‪Biergarten Alpenpark - ‬3 min walk
  • ‪Peking Garden - ‬8 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Star Tankstelle - ‬7 min drive
  • ‪Pizzeria Picasso - ‬8 min drive

About this property

Hotel Fire & Ice

Upscale ski-in/ski-out hotel with 2 bars/lounges
Have fun with onsite winter activities, including downhill skiing, snowboarding, and sledding. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the other amenities, including a fitness center and a steam room. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There's a restaurant on site. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Neuss hotel is smoke free.

  • 1 building
  • 101 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 269 sq ft of conference space
  • 25 sq m of conference space
  • Built in 2011
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Fireplace in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available
  • Dining venue
Hotel Fire & Ice offers 101 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Family friendly

  • Art supplies
  • Children's games
  • High chair
  • Laundry facilities
  • Mini golf
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 6 per day)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:30 AM on weekends; EUR 24.50 for adults and EUR 12.25 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Downhill skiing
  • Full-service spa
  • Gym
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowboarding
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 12.25 for children
  • Uncovered self parking fee: EUR 6 per day
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Fire Ice Neuss
Hotel Fire & Ice
Hotel Fire & Ice Neuss
Hotel Fire Ice Neuss
Hotel Fire Ice
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Frequently asked questions

How close is Hotel Fire & Ice to the airport?

Hotel Fire & Ice is 10.8 mi (19-min drive) away from the Düsseldorf (MGL-Düsseldorf - Mönchengladbach) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Fire & Ice?

As of Oct 9, 2026, prices found for a 1-night stay for 2 adults at Hotel Fire & Ice on Oct 25, 2026 start from CA $158, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Fire & Ice have an airport shuttle?

Airport shuttle services are not available at Hotel Fire & Ice.

How close is Hotel Fire & Ice to the beach?

This hotel is 16.2 mi (28-min drive) from Strabeach.

Does Hotel Fire & Ice offer free breakfast?

Free breakfast isn’t provided at Hotel Fire & Ice, but buffet breakfast is offered for a fee of EUR 24.50 for adults and EUR 12.25 for children. It's available on weekdays from 7:00 AM to 10:00 AM and weekends from 7:30 AM to 11:30 AM.

Is there a casino at Hotel Fire & Ice?

No, there is no casino at this hotel.

What time is check-in at Hotel Fire & Ice?

Check-in begins at 4:00 PM.

Is there free parking at Hotel Fire & Ice?

Free parking is not available at this hotel. Self parking is available for EUR 6 per day.

Does Hotel Fire & Ice have a pool?

Hotel Fire & Ice does not have a pool.

Does Hotel Fire & Ice have a restaurant?

Hotel Fire & Ice is home to Salzburger Hochalm, which features local cuisine.

Does Hotel Fire & Ice have a spa?

This hotel has a spa, which features massages.

How close is Hotel Fire & Ice to downtown Neuss?

Hotel Fire & Ice is 0.6 mi away from Grefrath.

Hotel Fire & Ice Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 201 out of 286 reviews
Rating 8 - Good. 71 out of 286 reviews
Rating 6 - Okay. 10 out of 286 reviews
Rating 4 - Poor. 3 out of 286 reviews
Rating 2 - Terrible. 1 out of 286 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always , great hotel great friendly staff and peaceful
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bra.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been to this hotel many times, since it is the base for an event that happens annually. But I have never stayed at the hotel until this year, I managed to book early before it filled up this time. The rooms are luxurious and spacious, you can swing two cats at the same time no problem. The only negative is the location, if you are not driving the Uber or Taxi out will be costly, fortunately for me I was transported around by others at the event that had driven their cars to the event. The staff are excellent, the breakfast service especially is very organised. I never got a chance to use the sauna or pool this year, but have used it as a guest in the past - also high recommended.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
An amount was taken from the card at the hotel and the amount was not refunded to me, knowing that the payment was made through the application
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and good facilities. Dining options a little limited especially with longer stay. Frustrating parking barrier.
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten ein super schön eingerichtetes Zimmer mit ebenerdiger Dusche, Klimaanlage und Kühlschrank. Die Zimmer sind modern eingerichtet und das Hotel hat einen tollen Einrichtungsstil mit viel Holz und klasse Hüttenoptik. Auch der Saunabereich war schön. Er ist nicht arg groß aber die Duschen sind in einer Art größeren Grotte und die Backofensauna war wirklich sehr heiß eingestellt sodass wir gut saunieren konnten. Zudem war es sehr ruhig und wir haben gerne dort übernachtet. Gegessen haben wir im Restaurant mit Biergarten und fanden auch toll, dass direkt nebenan eine sehr gepflegte Minigolfanlage ist. Auch das Parken ging total problemlos und war mit 6€/Tag sehr günstig.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Lage, saubere Zimmer.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het hotel is makkelijk te bereiken en ligt in een prachtige omgeving. Het personeel is vriendelijk en behulpzaam. De kamer was prima, schoon en alle voorzieningen waren aanwezig. Het ontbijtbuffet is ook zeker een aanrader!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great amenities, clean, tasty breakfast! Friendly staff, thoroughly enjoyed our short stay!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kahvaltı menüsü tazeydi, çeşit yeterliydi
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Wellnes top, Personal wirkte beim einchecken etwas unfreundlich auf mich
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Das Zimmer war Klasse. Meine Kritik gilt vor allem dem Silvesterprogramm und dem Frühstücksbuffet. Für die Erwachsenen wurde außer dem essen gar keine Unterhaltung geboten. Wir sind dann rüber zur Party aber da war der Altersdurchschitt für uns zu hoch (ich Schätze ihn auf 60-65). Um halb eins machte im Hotel die Bar zu. Für Silvester unserer Meinung nach viel zu früh. Das Frühstücksbuffet haben wir uns angesehen und dann an der Rezeption wieder abbestellt. Die Tische waren nicht gesäubert, viele noch nicht abgeräumt. Man sitzt sehr ungemütlich - wie in einer Mensa. Die meisten Töpfe mit Inhalt waren vergriffen. Wir waren 1 Stunde vor Buffetschluss vor Ort.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Großartiges Frühstück! Wirklich gutes Hotel an der Skihalle.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Insgesamt ein zufriedenstellender Aufenthalt im Rahmen eines Seminars Zimmer sind geräumig und sehr sauber, Frühstück reichhaltig
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alpine Auszeit am Niederrhein. TOP-Hotel im wunderschönen, hochalpinen Ambiente. Außergewöhnlich hübsche und beeindruckend saubere Zimmer. Hervorragendes Frühstück. Kurzum: 6 von 5 Sternen :) Danke für den unvergesslichen Aufenthalt!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

God oplevelse
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes und gepflegtes Hotel, mit einen exzellenten Frühstück. Sehr empfehlenswert, wir kommen wieder
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ansonsten gern wieder!

Kosten für das Fr.-St zu hoch!
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hat alles gepasst.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr gut

War sehr angetan. Und lecker essen
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baumchalet war wirklich schön. Sehr ruhig und schön eingerichtet und sehr sauber. Das Personal war überall sehr freundlich und hilfsbereit. Einzig das Buffet im Biergarten vom AlpinePark ist vom Angebot und Auswahl zu dem aufgerufenen Preis von 33,90€ p. Person schon fast unverschämt. Aber das Frühstück im Hotel ist sehr gut mit guter Auswahl. Alles in allem zu empfehlen.
Stayed 1 night in Jun 2024