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Hotel El Paso

2.5 star property
Hotel near Sunland Park Mall in El Paso

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Photo gallery for Hotel El Paso

Coffee service
TV
Pillowtop beds, desk, iron/ironing board, free WiFi
View from property
Reception

Reviews

6.0 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
949 Sunland Park Dr, El Paso, TX, 79922
  • Place, Bob-O's Family Fun Center
    ‪3 min walk‬
  • Place, Sunland Park Mall
    ‪7 min walk‬
  • Place, Sunland Park Racetrack and Casino
    ‪3 min drive‬
  • Airport, El Paso, TX (ELP-El Paso Intl.)
    ‪16 min drive‬

Room options

Suite, Multiple Beds, Mobility Accessible (Communications, Accessible Tub)

  • Sleeps 5
  • 1 King Bed and 1 Twin Futon

Standard Room, 1 Queen Bed, Mobility Accessible (Communications, Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Suite, Multiple Beds

  • Sleeps 5
  • 1 King Bed and 1 Twin Futon

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

Premium Room

  • Sleeps 2
  • 1 Twin Bed

Standard Room

  • Sleeps 2
  • 1 Twin Bed

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About the area

El Paso

Heart of El Paso.Within a 15-minute walk of this Northwest El Paso hotel, you'll find Sunland Park Mall and Bob-O's Family Fun Center. Sunland Park Racetrack and Casino and Rio Grande are also within 2 miles (3 km).

What's nearby

  • Bob-O's Family Fun Center - 3 min walk - 0.3 km
  • Sunland Park Mall - 7 min walk - 0.6 km
  • El Paso Desert Botanical Garden - 2 min drive - 1.9 km
  • Western Playland Amusement Park - 2 min drive - 3.1 km
  • Sunland Park Racetrack and Casino - 3 min drive - 3.5 km

Getting around

  • El Paso Union Depot - 13 min drive
  • El Paso International Airport (ELP) - 23 min drive

Restaurants

  • ‪Circle K - ‬10 min walk
  • ‪Whataburger - ‬2 min drive
  • ‪Raising Cane's Chicken Fingers - ‬18 min walk
  • ‪Corner Bakery Cafe - ‬19 min walk
  • ‪McDonald's - ‬9 min walk

About this property

Hotel El Paso

Hotel near Sunland Park Mall in El Paso
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Hotel El Paso also features multilingual staff, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free.

This El Paso hotel is smoke free.

  • 1 building
  • 61 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers for purchase
  • Fireplace in lobby
  • Elevator
  • No smoking on site
Hotel El Paso offers 61 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Renovations and closures

This property is closed from March 13 2026 to July 1 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • In-room safe fee: USD 2.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites University El Paso
Comfort Suites University Hotel El Paso
Hotel El Paso Hotel
Hotel El Paso El Paso
Quality Suites University
Hotel El Paso Hotel El Paso

Frequently asked questions

How close is Hotel El Paso to the airport?

Hotel El Paso is 14.6 mi (23-min drive) away from the El Paso International Airport (ELP) airport, the closest popular airport to the property.

Does Hotel El Paso have an airport shuttle?

Airport shuttle services are not available at Hotel El Paso.

Does Hotel El Paso offer free breakfast?

Hotel El Paso does not offer free breakfast.

Is there a casino at Hotel El Paso?

No, there is no casino at this hotel, but Sunland Park Racetrack and Casino (3-min drive) is nearby.

What time is check-in at Hotel El Paso?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel El Paso?

This hotel offers free self parking.

Does Hotel El Paso have a pool?

Hotel El Paso does not have a pool.

Does Hotel El Paso have a spa?

There are no spa services available at this hotel.

How close is Hotel El Paso to downtown El Paso?

Hotel El Paso is 5.4 mi away from El Paso.

Hotel El Paso Reviews

Reviews

6.0
Rating 10 - Excellent. 221 out of 1000 reviews
Rating 8 - Good. 173 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 174 out of 1000 reviews
Rating 2 - Terrible. 247 out of 1000 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Damien

Disliked: Cleanliness, property conditions & facilities
There was nobody at the front desk. We called the number that was provided on the counter, and we could hear the phone ringing in the back room. I walked around the property and it is very apparent it is under remodeling, After many phone calls went unanswered, my buddy went across the parking lot, and found that the one employee was responsible for both hotels. The worst check-in experience I have ever had.
Stayed 1 night in Dec 2025

2/10 Terrible

Sara

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was under remodeling, dust everywhere. Noise from construction didn't allow for much relaxation and rest.
Stayed 2 nights in Dec 2025

2/10 Terrible

Federico

Stayed 2 nights in Aug 2025

4/10 Poor

Jesus Moises

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We reseved a 2 queen bed room and they gave us just one bed and a couch, telling us the hotel was overbooked and there was nothing they could do about it until next morning that we could speak with management.
Stayed 1 night in Dec 2025

10/10 Excellent

Maricarmen

Liked: Cleanliness, staff & service
La atención fue muy buena, muy serviciales, hotel bonito, con buena ubicación y no se escucha mucho ruido, nos quedó muy céntrico para ir de compras, el único problema es que el baño tenia una gotera y mojo las toallas y no nos las cambiaron :( pero si limpiaron todo , yo supongo que si arreglaron la gotera, por cierto continúan remodelando el hotel. Salía agua caliente de la regadera y todo muy bien. Si me volvería a quedar ahí ❤️
Stayed 2 nights in Nov 2025

8/10 Good

Ann Marie, Luna

Travelled with family, Business traveller
Liked: Staff & service
This hotel was undergoing renovations, but the lobby area looked really nice, and I loved the shower pressure.
Stayed 1 night in Nov 2025

10/10 Excellent

michael

Stayed 2 nights in Oct 2025

2/10 Terrible

claudia

Stayed 1 night in Oct 2025

10/10 Excellent

michael

Stayed 2 nights in Nov 2025

10/10 Excellent

Mirza

Liked: Cleanliness, staff & service, amenities
Smooth check in, clean room
Stayed 2 nights in Nov 2025

10/10 Excellent

michael

Stayed 2 nights in Oct 2025

6/10 Okay

Loretta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was awesome
Stayed 7 nights in Oct 2025

10/10 Excellent

michael

Stayed 3 nights in Oct 2025

10/10 Excellent

Yajaira Mairen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Loretta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms get clean but not a good job at the bathrooms.
Stayed 4 nights in Oct 2025

8/10 Good

Veronica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were pleasantly surprised how clean and nice our room/suite was considering how the appearance was from the outside. The hotel was located at a great location and you can see that renovations are being made.
Stayed 3 nights in Oct 2025

10/10 Excellent

cristina

Stayed 1 night in Oct 2025

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!
Stayed 1 night in Oct 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and nasty
Stayed 1 night in Jul 2025

10/10 Excellent

Pedro

Stayed 2 nights in Oct 2025

8/10 Good

Barbara

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is under construction and new management.
Stayed 1 night in Oct 2025

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service
Good staff. Hotel needs to be renovated. Very old. Bath tub was in really bad shape
Stayed 3 nights in Oct 2025

8/10 Good

Lilia

Stayed 2 nights in Oct 2025

10/10 Excellent

Avi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Easy parking. Close food.
Stayed 2 nights in Oct 2025