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Quality Suites University

2.5 star property
Hotel near Sunland Park Mall in El Paso

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Photo gallery for Quality Suites University

Sports facility
Exterior
Suite, Non Smoking
Free daily buffet breakfast
Reception
Reviews
6.4

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
949 Sunland Park Dr, El Paso, TX, 79922
  • Popular LocationSunland Park Mall11 min walk
  • Popular LocationSunland Park Racetrack and Casino2 min drive
  • Popular LocationWestern Playland Amusement Park2 min drive
  • AirportEl Paso, TX (ELP-El Paso Intl.)16 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 32.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Pillowtop beds, desk, iron/ironing board, free WiFi

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Pillowtop beds, desk, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Pillowtop beds, desk, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior
Sleep Inn University
Pool
Pet-friendly
Parking included
Free WiFi
3.2 out of 5, (1002)
The price is CA $98
per night
CA $113 total
includes taxes & fees
16 May - 17 May
Sleep Inn University

About the area

El Paso

Heart of El Paso.Within a 15-minute walk of the hotel, you'll find Sunland Park Mall and Bob-O's Family Fun Center. El Paso Desert Botanical Garden and Sunland Park Racetrack and Casino are also within 2 miles (3 km).

What's nearby

  • Sunland Park Mall - 11 min walk
  • Sunland Park Racetrack and Casino - 2 min drive
  • Western Playland Amusement Park - 2 min drive
  • Don Haskins Center - 7 min drive
  • University of Texas at El Paso - 7 min drive

Getting around

  • El Paso Union Depot - 8 min drive
  • El Paso International Airport (ELP) - 17 min drive

Restaurants

  • Sunland Park Racetrack & Casino - 3 min drive
  • Whataburger - 18 min walk
  • Thunderbird Taproom - 3 min drive
  • Twin Peaks - 4 min walk
  • Sonic Drive-In - 19 min walk

About this property

Quality Suites University

Hotel near Sunland Park Mall in El Paso
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. An indoor pool, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Quality Suites University. Self parking is free.

This El Paso hotel is smoke free.

  • 1 building
  • 61 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers for purchase
  • Fireplace in lobby
  • Elevator
  • No smoking on site
Quality Suites University offers 61 accommodations with MP3 docking stations and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM–9 AM
  • Coffee/tea in common area(s)

Things to do

  • Indoor pool
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • MP3 dock
  • Premium channels
  • TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow-top mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • In-room safe fee: USD 2.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites University El Paso
Comfort Suites University Hotel El Paso
Quality Suites University Paso
Quality Suites University Hotel
Quality Suites University El Paso
Quality Suites University Hotel El Paso

Quality Suites University Reviews

Reviews

6.4
Rating 10 - Excellent. 234 out of 1003 reviews" "
Rating 8 - Good. 221 out of 1003 reviews" "
Rating 6 - Okay. 182 out of 1003 reviews" "
Rating 4 - Poor. 162 out of 1003 reviews" "
Rating 2 - Terrible. 204 out of 1003 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Jerald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel itself needs to be updated, in our room the bed would lean up when you sit on it, the room had a weird stench. When to change room and that room was a little better,
Stayed 2 nights in Jan 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The manager here is the same manager as the place (Sleep Inn) across the parking lot. He was very rude!! The rooms at Quality were absolutely disgusting, dirty, stunk and the door to one of our 2 rooms didn't even lock. When we brought it to their attention it was as if they already knew the condition of these rooms. So why are they still being rented out?! This place really needs to be demolished and remodeled. The front clerk at Quality did offer us rooms at Sleep Inn across the parking lot and since it was like 1am, we took it. Getting settled into our rooms took nearly 2 hours. Then we were offered a comp but it had to be through the manager who wasn't available at that time so we went back in the morning and he refused and didn't even apologize for what we went through. Upon check out at Sleep Inn he was there and although I was being helped by the young boy at the counter, he stepped in and refused to give me a receipt! He said I wasnt allowed to have it because I reserved my room through Expedia. I have never heard of this or had any issues before, even at other Sleep Inns. He was rude and unprofessional. We will never be back!!
Stayed 2 nights in Jan 2024

6/10 Okay

Cristina

Stayed 2 nights in Dec 2023

4/10 Poor

Maricruz

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was very friendly and helpful. However the building is run down, and the room was very dirty. The bathtub was extremely dirty the sheets and pillows had stains. The tables, coffee tables and microwave countertop was dirtty a d sticky like it was never wipped or cleanes. There was rat poop on the beds
Stayed 2 nights in Jan 2024

6/10 Okay

Mario

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
I’ll remember the hair and those eggs…
Check in and out was excellent. The staff is friendly and efficient. In the room, shower was not very clean. Hair everywhere. Bottom of the bathtub pretty much grey. The breakfast is terrible, flavor wise, staff that runs it is not friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

Nicole

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were burn holes in the sheets. A loud party down the hall. We didn’t stay for breakfast because we were so disappointed. I want my money back. What a waste!!!!
Stayed 1 night in Jan 2024

2/10 Terrible

Luis

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated
Stayed 1 night in Dec 2023

8/10 Good

Soraya, Abiquiu

Stayed 1 night in Jan 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Arnold

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was accomodating, upon checking in to our room we open the door and the room was never cleaned so we got moved another room. The restroom was very dirty, the shower and tub was moldy. Asked for another room nothing was available besides a smaller room so just sucked it up for the night stay.
Stayed 1 night in Dec 2023