2/10 â Terrible
Jocelyn
9 févr. 2026
Points faibles : PropretĂ©, commoditĂ©s et Ă©tat et installations de lâhĂ©bergement.
Absolutely Ridiculous Nickel-and-Diming â Never Again
I stayed at La Cima de Valle from Feb 6â8, and I now understand why they told me at check-in that only two other guests were staying on the property. That shouldâve been my warning sign.
First offense: I booked a very expensive couples massage, assuming (reasonably) that basic spa amenities were included. We asked to use the sauna, which they had to turn on themselves. At no point did anyone inform us there would be an extra charge. After using it for about 5 minutes, I was informed I would be charged $30. When I explained that I was never told there was a feeâand that I would never have agreed if I had knownâmanagement refused to waive or adjust it. I asked to speak to higher management and was flat-out told no. I even offered to pay a reduced amount just to resolve it reasonably. Also refused. That level of inflexibility over a five-minute sauna use is honestly embarrassing for a hotel that claims to be luxury.
Second: the jacuzzi took TWO HOURS to heat up. Two. Hours. And every single time we wanted to use it, we had to ask staff to turn it on. Iâve stayed at plenty of hotels and resortsâthis was by far the worst experience with a jacuzzi.
Third: at checkout, we were told weâd be charged for a dirty towel. Yes, a towel. A towel I used to wipe dust off my shoes after an ATV excursion in the Valle.Charging guests extra for using towels is beyond petty.
Jocelyn
Séjour de 2 nuits en février 2026
