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Dedeman Palandoken Resort Hotel

4.0 star property
Family-friendly ski-in/ski-out hotel with 2 bars/lounges

Choose dates to view prices

Photo gallery for Dedeman Palandoken Resort Hotel

Duplex
Sauna, Turkish bath, hot stone massages, deep-tissue massages
BBQ/picnic area
Nightclub
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast included
  • Gym
  • Room service

Explore the area

Map
Palandoken Kayak Merkezi PK :115, Erzurum, Erzurum
  • Palandöken Mountain
    ‪1 min walk‬
  • Twin Minaret Madrasa
    ‪9 min drive‬
  • Abdurrahman Gazi Tomb
    ‪13 min drive‬
  • Erzurum (ERZ)
    ‪22 min drive‬

Room options

View all photos for Duplex

Duplex

Duplex

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the area

Erzurum

Near the slopes.With a stay at this Palandöken hotel, you'll be within half a mile (1 km) of Palandöken Mountain and 6 miles (10 km) of Ataturk House Museum. Erzurum Archaeology Museum and Erzurum State Theatre are also within 6 miles (10 km).

What's nearby

  • Palandöken Mountain - 1 min walk - 0.0 km
  • Ataturk University - 8 min drive - 7.5 km
  • Lala Mustafa Pasa Mosque - 9 min drive - 8.6 km
  • Twin Minaret Madrasa - 9 min drive - 8.6 km
  • Abdurrahman Gazi Tomb - 13 min drive - 8.5 km

Getting around

  • Palandoken Station - 29 min drive
  • Erzurum (ERZ) - 22 min drive

Restaurants

  • ‪Fanus Cafe Erzurum - ‬3 min drive
  • ‪Ejder3200 Küre Cafe - ‬6 min drive
  • ‪Polat Erzurum Resort Hotel Mola Cafe - ‬6 min drive
  • ‪Dedeman Palandoken Ski Cafe - ‬2 min walk
  • ‪Sway Hotel Ski Pub - ‬6 min drive

About this property

Dedeman Palandoken Resort Hotel

Family-friendly ski-in/ski-out hotel with 2 bars/lounges
During the winter, enjoy onsite recreation like downhill skiing, cross-country skiing, and snowboarding. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Dedeman Palandoken Resort Hotel helps provide the perfect winter holiday with ski storage, skiing lessons, and ski equipment rentals. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges or mingle with other revelers at the onsite nightclub.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This ski hotel also offers a children's pool, a complimentary children's club, and a 24-hour health club. Limited free parking is available on a first-come, first-served basis.

This 4-star Erzurum hotel is smoke free.

  • 187 guestrooms or units
  • 8 levels
  • 3 buildings
  • 2 bars or lounges
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 1994
  • Local cuisine breakfast (free)
  • Breakfast available (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Dedeman Palandoken Resort Hotel offers 187 accommodations with safes and complimentary bottled water. 19-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Dedeman Palandöken Hotel Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. There are hot springs open between 9:00 AM and 8:00 PM.

Languages

English, German, Russian, Turkish

Similar properties

Front of property

Dedeman Erzurum Palandöken Ski Lodge

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.2 out of 5, Very good, 237 reviews
The price is CA $78
CA $88 total
includes taxes & fees
Jun 24 - Jun 25
Dedeman Erzurum Palandöken Ski Lodge

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Ski shuttle nearby
  • Free uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Cross-country skiing
  • Designer stores
  • Downhill skiing
  • Free children's club
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Nightclub
  • Piano
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 19-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from March 17 2025 to December 16 2025 (dates subject to change).
The property is closed between March 15 and December 15.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dedeman Palandoken Resort Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: TRY 100 per person (roundtrip)
  • Airport shuttle fee per child: TRY 80 (roundtrip), (from 6 to 11 years old)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

Property Registration Number 5729

We should mention

  • Hot springs access available from 9:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Dedeman Palandoken
Dedeman Palandoken Erzurum
Dedeman Palandoken Resort Hotel
Dedeman Palandoken Resort Hotel Erzurum
Palandoken
Dedeman Palandoken Resort
Dedeman Palandoken Resort Hotel Hotel
Dedeman Palandoken Resort Hotel Erzurum
Dedeman Palandoken Resort Hotel Hotel Erzurum

Dedeman Palandoken Resort Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 53 reviews
Rating 8 - Good. 21 out of 53 reviews
Rating 6 - Okay. 7 out of 53 reviews
Rating 4 - Poor. 6 out of 53 reviews
Rating 2 - Terrible. 3 out of 53 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ogunc

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

6/10 Okay

Samet

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Otele gelmeden öncede yorumlara baktığımda sigara kokusu ile ilgili yorumlar görmüştüm. Böyle bir sorunla karşılaştım. 2. Gün odamı değiştirebildim. Ayrıca yine tekrarlanan bir konuda otel gerçekten çok eskimiş. Konum olarak mükemmel bir konumda fakat otel yapısal olarak fiyat kalite oranını karşılamıyor. Yenilenirse tekrar gelebileceğim bir otel ama bu şekilde bir daha ziyaret edeceğimi sanmıyorum. Yani personelin çalışması güleryüzü hizmeti bir yere kadar fayda sağlar. Spa hizmeti güzel. 2 akşam faydalandım. Ekip gayet iyi. Fakat aynı konu masaj odaları ve masaj yatakları eski. Genel olarak otel renovasyona giderse repeat guest kazanımı iyi yönde olur. Otel giriş reception dış alanı ve otopark kısmıda zemin yapışmalı. Arabadan inip çamura basıyorsunuz. Bir konuda duş camları çok kısa. Duş alındığında bütün banyo su içinde kalıyor. Sonrasında ıslak zemine bakmak zorunda kalıyorsunuz. Yemekler tarminkardı. Oda temizliğide iyi sayılır.
Stayed 3 nights in Dec 2024

6/10 Okay

Fuat

Stayed 4 nights in Mar 2024

8/10 Good

BURAK

Travelled with group
Liked: Staff & service, property conditions & facilities

Kayarım, oteli çok da önemsemem

Genel olarak fiyat/performans bir otel diyebilirim. Özellikle tepede olması, pistlere yakınlığı kayak için gelenler için tercih sebebi olabilir. Bizim odamızda felaket bir sigara kokusu vardı, bu sebeple uyuyamadık; ancak ertesi gün oda değiştirmek isteğimizde hemen başka bir oda sundular. Arkadaşlarımızın ise tuvaletleri çok sıkıntılıydı, sifonları bozuk olduğu için zorluk çektiler. Otelin kendini geliştirebileceği konular var, ancak yine de ellerinden geleni yapmaya çalışıyorlar diyebiliriz. Canlı müzik yapan kişi epey başarılıydı, o ses gibi yarışmalara gitmesini öneririz.
Stayed 2 nights in Mar 2024

10/10 Excellent

Inci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

8/10 Good

Mine

Liked: Cleanliness, room comfort
Disliked: Staff & service

Decent hotel with unfriendly reception crew

We stayed at Dedeman with my fiance for a 3 day skiing holiday. This vintage hotel is vibey and pretty well-maintained considering its age - it's clean enough. The food selection at the all inclusive cafeteria was very impressive, we were happily fed - although the alcohol prices are riddiculously high for our standards (unfortunately not included in the all-inclusive package). The only major issue we had was with the attitude of the staff at reception. When we first arrived to the hotel around 1pm, they couldn't locate our reservation from their system because of a miscommunication between Hotels.com and them, so our room was not ready. We didn't mind and asked if we could have lunch while they wait for confirmation because we wanted to optimize our time and ski in the afternoon. They didn't allow us and made us wait at the reception until they figured it out. This hotel is at mid-mountain and is the only one there, we obviously didn't come all the way up there to steal a free lunch meal while pretending we had a reservation (pre-paid I should add). We had a similar bad attitude when we were checking out the last day in which case they couldn't organize paying us back for the deposit of ski-lift cards and made my fiance run through the whole hotel looking for a certain employee only to find out afterwards that the employee needed to come back to the reception. Overall, decent hotel experience with very unfriendly and incapable reception crew.
Stayed 2 nights in Jan 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Erdem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Erzurum Ski

All the hotel staff was amazingly friendly. The hotel had the most convenient access to the ski lifts. Starting from front desk, guest relations, room service, restaurants had really high quality.
Stayed 2 nights in Jan 2023

8/10 Good

Vera

Disliked: Cleanliness

Good skiing

Hotel is quilt old, refreshment needed. Food very good and ski in/ski out very comfortable. Transfer included if more then 4 nights, I can recommend to take breakfast and dinner options, was too tired to go to city center after skiing (10 minutes taxi)
Stayed 4 nights in Feb 2022

10/10 Excellent

Amjad

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recommend

Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very old and quite low quality for the price. Especially, food quality was quite poor.
Stayed 3 nights in Dec 2019

10/10 Excellent

Fardin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the people come here for skiing . Ski staff were helpful. The other things were good comparing its price . The only problem was welcoming by receptionist. She was very cold

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nice but old hotel

Room and bed comfort is insufficient. Meal is tasty and sufficient. Hotel position is perfect.
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good value, but some problems

Good Good value Great location for skiing. Ski-in ski-out at its best. Housekeeping staff helpful and polite So is the restaurant staff Free transfer from and to the airport Free internet, but very slow. Bad Sewage smell coming from the wall between the bathroom and the room. Seperator on the bath tub too short and not effective. Water leaks to the floor after each shower. Wardrobe hangers are stack from front to back direction. Not easy to use, especally since hangers are semi-attached to the rod. Safe was broken at arrival. Loud alarm sound. Fixed promptly. Hotel layout very VERY confusing. Front desk staff unattentive. Mistakes with check-in. Food quality is low even though there is a lot of variety.

6/10 Okay

Dan, Dhahran, KSA

Liked: Staff & service

Great value

The resort doesn't try to be anything but what it is, a solid, economiCal hotel tucked in the mountains. Excellent service for pedestrian amenities. Would definitely stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great sky get away

Very good experience. Nice views and outstanding slopes will different difficulty levels.

8/10 Good

Murat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kapanış haftası, genel olarak iyi.

odanın manzarası ve otelin konumu mükemmel. hafta sonları park yeri bulmak biraz sıkıntılı olabiliyor. otel bina olarak biraz eski ancak rahatsızlık veren bir durumu yoktu. oteli esas seçme sebebim olan kapalı havuz maalesef 3 günlüğüne kapalıydı. Otelin kapanış zamanıymış. Otel tam veya yarım pansiyon olarak çalışıyor, ben tam pansiyon aldım. yemek çeşidi olarak bir kaç seçenek sunsa da, yemekler lezzetsizdi. hatta artık patates püresini ne kadar kötü yapabilirler ki deyip aldığımda onun bile kötü olduğunu gördüm. eleştireceğim 2. nokta, kayak kiralamaya günlük 1300 tl fiyat istendi kayak odasında (belki direkt Dedeman'a bağlı değildir bilmiyorum ama otel binasının içerisindeydi) aşağıdaki Dedeman'da ise aynı ekipman 300 tl.
Stayed 2 nights in Mar 2024

8/10 Good

Arda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Oldies but goldies

Otelin yeri ve konumu palandökendeki en iyi yer. Yemeklerin lezzeti kalitesi gayet yeterli. Otel çok eski olduğu için yenilenme ihtiyacı var. En önemli eksiği dağ oteli olduğu için uçak saatleri düşünüldüğünde late check out imkanı olmadığında giyinme soyunma odaları olması gerektiğini düşünüyorum
Stayed 1 night in Mar 2024

4/10 Poor

HAKAN

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Odalar çok bakımsız ve kötü kokuyor. Çalışanlar güler yüzlü. Otelin konumu çok güzel
Stayed 1 night in Mar 2023

10/10 Excellent

SEDA

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Elena

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

10/10 Excellent

Goker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resepsiyondaki Enes bey kadar guleryuzlu, her konuda cozum odaklı bir personeli olmasi bu otele verilecek puani arttiriyor. Pistin ortasinda oluşu otelin bazi eksilerini kapatabiliyor.
Stayed 2 nights in Dec 2021

10/10 Excellent

Ali Berk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kaymak için konumu çok iyi,kesinlikle tavsiye ederim
Stayed 3 nights in Mar 2021