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H10 Estepona Palace

4.0 star property
4-star beachfront hotel near Estepona Port and Marina

Choose dates to view prices

Photo gallery for H10 Estepona Palace

2 outdoor pools, sun loungers
Point of interest
Aerial view
Terrace/patio
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Avda del Carmen, 99 Playa de Guadalobon, Estepona, Malaga, 29680
  • Place, Malaga Province Beaches
    ‪3 min walk‬
  • Place, Cristo Beach
    ‪5 min walk‬
  • Place, Estepona Port and Marina
    ‪19 min walk‬
  • Airport, Gibraltar (GIB)
    ‪36 min drive‬

Room options

View all photos for Superior Family Room Sea View (2 Adults + 2 Children)

Minibar, in-room safe, desk, laptop workspace

Superior Family Room Sea View (2 Adults + 2 Children)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Double Room (Privilege, 2 Adults)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (Privilege, 2 Adults)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room (3 Adults)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (3 Adults)

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room (2 Adults + 1 Child)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (2 Adults + 1 Child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room (Privilege, 2 Adults + 1 Child)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (Privilege, 2 Adults + 1 Child)

  • Ocean view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room (Privilege, 3 Adults)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (Privilege, 3 Adults)

  • Ocean view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room, Sea View (2 Adults + 1 Child)

View from room

Superior Double Room, Sea View (2 Adults + 1 Child)

  • Sea view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room, Sea View (3 Adults)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, Sea View (3 Adults)

  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room, Sea View (2 Adults)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, Sea View (2 Adults)

8.8 out of 10
Excellent
(8 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room Single Use (Privilege)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use (Privilege)

  • Ocean view
  • 25 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room Single Use, Sea View

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use, Sea View

  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Spa, Sea View

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, Spa, Sea View

  • Sea view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room (Spa, 2 Adults)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (Spa, 2 Adults)

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite (Ocean 2 Adults)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Ocean 2 Adults)

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite (Ocean 2+1)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Ocean 2+1)

  • Sea view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Ocean Junior Suite (3 adults)

Minibar, in-room safe, desk, laptop workspace

Ocean Junior Suite (3 adults)

  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Junior Suite (Ocean 2+2)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Ocean 2+2)

  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (Ocean 3+1)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Ocean 3+1)

  • Sea view
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, Sea View (2 Adutls)

Minibar, in-room safe, desk, laptop workspace

Family Room, Sea View (2 Adutls)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Sea View (Superior 2+1)

Minibar, in-room safe, desk, laptop workspace

Family Room, Sea View (Superior 2+1)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Sea View (Superior 3 Adults)

Minibar, in-room safe, desk, laptop workspace

Family Room, Sea View (Superior 3 Adults)

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Sea View (Superior 3+1)

Minibar, in-room safe, desk, laptop workspace

Family Room, Sea View (Superior 3+1)

  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room (2 Adults)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (2 Adults)

8.8 out of 10
Excellent
(13 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the area

Estepona

Beachside getaway.Stay at this Estepona hotel and you'll be within half a mile (1 km) of Cristo Beach and 2 miles (3 km) of Estepona Port and Marina. Estepona Orchidarium and Estepona Golf are also within 3 miles (5 km).

What's nearby

  • Malaga Province Beaches - 3 min walk - 0.3 km
  • Cristo Beach - 5 min walk - 0.5 km
  • Estepona Port and Marina - 19 min walk - 1.6 km
  • Plaza de Toros - 19 min walk - 1.7 km
  • Rada Beach - 3 min drive - 2.5 km

Getting around

  • Jimena De La Frontera Station - 43 min drive
  • Malaga Airport (AGP) - 63 min drive

Restaurants

  • ‪Mumbai Masala - ‬2 min drive
  • ‪Havana Beach - ‬12 min walk
  • ‪Thapa Thai - ‬2 min drive
  • ‪Ricks Cafe - ‬20 min walk
  • ‪Aguarina - ‬2 min drive

About this property

H10 Estepona Palace

4-star beachfront hotel near Estepona Port and Marina
Some rates at H10 Estepona Palace are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At H10 Estepona Palace you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach hotel also offers a complimentary children's club, a children's pool, and a hot tub. Parking is available for a fee.

This 4-star Estepona hotel is smoke free.

  • 1 building
  • 237 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2003
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
H10 Estepona Palace offers 237 accommodations with minibars and safes. 40-inch plasma televisions come with satellite channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Despacio Spa Center has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (EUR 15 per day)

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Archery
  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Playground
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch smart TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between October 19 and January 1.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: EUR 15 per day
  • Spa fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Estepona H10
Estepona H10 Palace
Estepona Palace
Estepona Palace H10
H10 Estepona
H10 Estepona Palace
H10 Palace
H10 Palace Estepona
H10 Estepona Palace Hotel
H10 Palace Hotel Estepona
h10 Hotel Estepona
H10 Estepona Palace Spain - Costa Del Sol
h10 Estepona Palace Hotel Estepona
H10 Estepona Palace Hotel
H10 Estepona Palace Estepona
H10 Estepona Palace Hotel Estepona

Frequently asked questions

How close is H10 Estepona Palace to the airport?

H10 Estepona Palace is 28.9 mi (50-min drive) away from the Gibraltar (GIB) airport, the closest popular airport to the property.

How much does it cost to stay at H10 Estepona Palace?

As of Mar 15, 2026, prices found for a 1-night stay for 2 adults at H10 Estepona Palace on Apr 12, 2026 start from CA $264, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does H10 Estepona Palace have an airport shuttle?

Airport shuttle services are not available at H10 Estepona Palace.

How close is H10 Estepona Palace to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does H10 Estepona Palace offer free breakfast?

H10 Estepona Palace does not offer free breakfast.

Is there a casino at H10 Estepona Palace?

No, there is no casino at this hotel.

What time is check-in at H10 Estepona Palace?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at H10 Estepona Palace?

Free parking is not available at this hotel. Self parking is available for EUR 15 per day.

Does H10 Estepona Palace have a pool?

H10 Estepona Palace features 2 outdoor pools and a children's pool.

Does H10 Estepona Palace have a restaurant?

Yes, there are 2 restaurants on site.

Does H10 Estepona Palace have a spa?

Pamper yourself with a day at Despacio Spa Center, where you can enjoy facials, body treatments, and body wraps.

How close is H10 Estepona Palace to downtown Estepona?

H10 Estepona Palace is 1.7 mi away from Estepona.

H10 Estepona Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 270 out of 710 reviews
Rating 8 - Good. 290 out of 710 reviews
Rating 6 - Okay. 88 out of 710 reviews
Rating 4 - Poor. 46 out of 710 reviews
Rating 2 - Terrible. 16 out of 710 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent. The staff was very helpful.
Stayed 1 night in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort

Loved everything but breakfast

Great hotel with comfortable rooms and good facilities. Fantastic position right on the beach with direct access. Walking distance to Estepona port. Evening entertainment was a little weak. Main breakfast buffet by 9.30 was total chaos. No crockery, no cleared tables, food not replenished. When brought to the attention of the staff they were completely unresponsive. Buffet dinner a little unimaginative.
Hotel at night
Hotel during day
Sunset view
Stayed 5 nights in Sep 2025

10/10 Excellent

Aman

Stayed 3 nights in Aug 2025

8/10 Good

Emily

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property not to large, rooms good size and with lifts . Variety of eating places. Food good quality. Soft drinks available pool side but coffee only in cafe. 25 minutes walk to Marina and other eateries. Reception very helpful in booking taxi’s and any needs . All staff hard working and friendly.
Stayed 7 nights in Aug 2025

8/10 Good

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Milan

Stayed 7 nights in Jul 2025

6/10 Okay

Neil

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel but Poor Service

We enjoyed the week in general, the room , hotel facilities, reception staff were good and it was quiet however, we paid for Privilege and the service was just not in place outside of the room. House keeping was good. - The Lounge food / snacks were poor and left out for too long. - The service by the pool area for breakfast and snacks was so bad, slow, little communication. Just left waiting all week with insufficient people. There were two ladies who tried hard and were friendly, but there was often nobody supporting. - We were not offered a drink at Dinner once, it was unbelievable for a hotel as lost revenue must be huge. Food was good at the buffet. - The BBQ was very poor, we decided to just leave after a poor experience and we both ended up with stomach cramps and diarrhoea, which indicated the food was left outside too long. My wife complained to guest relations on the final day before we left. We were told it would be investigated.
Stayed 7 nights in Jul 2025

10/10 Excellent

Aleksandar

Stayed 15 nights in Jun 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel with an amazing location on the beach at Estepona. The staff the facilities and the food were excellent. Wonderful three bed room which was large spacious with great air conditioning.
Stayed 3 nights in Jul 2025

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service, property conditions & facilities
A very nice hotel. Clean, tidy. A bit of a hike to the marina and town centre.
Stayed 10 nights in Apr 2025

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel made by it's wonderful staff.

We stayed here when the blackout happened in Spain as our house was still in darkness and they could not have been more helpful and accommodating. The staff were absolutely brilliant even in an unprecedented situation. The room was spacious and lovely. They have a live act every evening which was great. Honestly the hotel was a little slice of heaven.
Stayed 1 night in Apr 2025

8/10 Good

Jacqueline

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bed a little hard and the pillows very uncomfortable but it’s a lovely hotel good breakfast lovely staff
Stayed 5 nights in Apr 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay at H10

Thoroughly enjoyable short stay. Lovely hotel. great staff, lovely restaurant and good food and close to the beach, The area was quiet and about 3 kms from the centre of Estepona which suited us as we enjoyed the walk in but you could get a bus close to the hotel. It had good facilities for both adults and children but would have more as the hotel got busier,
Stayed 4 nights in Jan 2025

4/10 Poor

David

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
No heating
Stayed 3 nights in Oct 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very pleasant stay in clean hotel
Stayed 14 nights in Oct 2024

10/10 Excellent

Duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Karim

Stayed 8 nights in Oct 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant speak highly enough of H10 Estepona Palace. Everything was just as wed seen in the photos before we arrived. Reception is a huge open area which you go through to reach all the amenities. Our room was possibly the best hotel room we've ever stayed in, a wonderful bed, clean and spacious ensuite and the most fantastic view of the sea and hotel pools made this a room we would love to be able to take with us everywhere we go in the future. Ours was a superior double with sea view. The pools were great if a little bit chilly, but clean and well maintained. The bars and restaurants were all fab with great food available all day. All of the staff were friendly and welcoming and worked extremely hard. The beach isnt as nice as some beaches you might find but it is so close to the hotel and was worth a visit everyday. The town of Estepona is an absolute delight, the old town especially. Visit during the day where the beach is much better but the town comes alive during the evening with little lanes and flowery squares abound with pretty lighting and streets full of tables and chairs from the many excellent restaurants to be found here. Will definitely be back! Thank you for a memorable holiday.
Stayed 7 nights in Sep 2024

6/10 Okay

Diana

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly and helpful but the hotel looked run down. Great selection on breakfast.
Stayed 2 nights in Sep 2024

10/10 Excellent

wiam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest
Stayed 1 night in Jul 2024

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and spacious with nice balcony. All staff very friendly. Breakfast quality excellent
Stayed 3 nights in May 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was excellent food was great and hot for a buffet drink reasonable price for a hotel would recommend this hotel
Stayed 8 nights in Apr 2024

10/10 Excellent

SAMUEL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 9 nights in Apr 2024

6/10 Okay

Charlotte

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Found the front of house team on reception to be quite rude. They made us feel completely unwelcome as we were checking in, making negative comments about us just staying one night. We had also rang ahead to confirm which day we would use the full board lunch and we were advised we could use it on either the day we checked in or checked out. When I mentioned this at check-in I was told this wasn't policy and was repeatedly asked who I'd spoken to on the phone despite me saying I hadn't got a name. I then rang again when, on getting back to my room in the evening the room was unbearably hot. I couldn't get the air-con to work. I rang reception, who told me, again very rudely, that it wasn't working and there was nothing they could do. We ended up sleeping with the balcony door open all night and all of us were completely bitten by mosquitos in the morning. By contrast the restaurant and kids' club team (Sofia especially) were AMAZING. Super-friendly and helpful. The pool area was nice but overcrowded, especially as it was off-season. Can't imagine what it would be like in August! The main restaurant was a nice setting and the food was good in the buffet. The lunch we had in the pool bar however was HORRENDOUS. I got a prawn and mango salad, which was - shockingly - made from tinned mangoes and frozen prawns with a sickly-sweet dressing. The patatas bravas and fries were undercooked. We left the lot.
Stayed 1 night in Apr 2024