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Mercure Exeter Southgate Hotel

4.0 star property
Family-friendly 4-star hotel near University of Exeter

Choose dates to view prices

Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
In-room safe, desk, blackout drapes, soundproofing
Interior
Indoor spa tub
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar

Explore the area

Map
Southernhay East, Exeter, England, EX1 1QF
  • Exeter's Historic Quayside
    ‪1 min walk‬
  • Exeter Cathedral
    ‪5 min walk‬
  • University of Exeter
    ‪20 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪11 min drive‬

Room options

Classic Twin Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

Family Room, 1 Double Bed (Classic)

  • Sleeps 4
  • 1 Double Bed

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About the area

Exeter

City center stay.With a stay at this Exeter hotel, you'll be steps from City Wall and a 5-minute walk from Exeter's Historic Quayside. Cygnet New Theatre and Barnfield Theatre are also within half a mile (1 km).

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 180 min drive

Restaurants

  • ‪KFC - ‬6 min walk
  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪Wagamama Exeter Central - ‬6 min walk
  • ‪Tea on the Green - ‬5 min walk
  • ‪Côte - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Family-friendly 4-star hotel near University of Exeter
As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, a hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee.

This 4-star Exeter hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 14 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

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includes taxes & fees
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Property amenities

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 16 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (44 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (40 inches high)

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 16.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 385 out of 1000 reviews
Rating 8 - Good. 295 out of 1000 reviews
Rating 6 - Okay. 178 out of 1000 reviews
Rating 4 - Poor. 92 out of 1000 reviews
Rating 2 - Terrible. 50 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sophie

Stayed 2 nights in Feb 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, privilege room very comfortable and warm, everything worked. Breakfast good, parking good and a very convenient location.
Stayed 3 nights in Feb 2025

8/10 Good

kevin

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort

Shame about check in

I do love this hotel but on this occasion we had a hour and half wait for our room to be ready, we did get a complimentary drink while we waited though and use of the spa during our stay but couldn't take advantage of this as we were only there one night.
Stayed 1 night in Feb 2025

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay but no perfect. Could improve

Good hotel! Very well located. Lovely staff. Clean & tidy. Great for a couple going away. What stopped it from being perfect: Heating in room kept going off (did provide portable heater on request. Complimentary water in lobby was often empty or there was empty glasses. Parking was £15 per night, that was a niggle of mine. Tv had a lot of channels which didn’t work. Even the basic ones!
Stayed 2 nights in Feb 2025

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Staff very pleasant. Rooms looking a little tired in places.
Stayed 2 nights in Feb 2025

10/10 Excellent

Christopher

Stayed 2 nights in Feb 2025

10/10 Excellent

D

Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Good service

Clean, comfortable but somewhat dated. Surprised to be charged extra to use leisure facilities, never encountered this before. Air con in room didnt work, but was given a small radiator heater. Was expensive for what it was.
Stayed 1 night in Feb 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks to Paige

We had a warm welcome. Our room was on the small side for a twin and there was a huge tv completely in front of the mirror! The bathroom felt recently decorated and was very clean. We had bad neighbours fighting during the night but the staff managed to sort the problem out after an hour.(3-4am!) Paige helped us with a misunderstanding over the swimming pool in the morning and we enjoyed a warm clean swim. The spa man was friendly. Paige gave us another room for our second night which was much quieter and we slept very well. We will return and hope Paige will be there to look after us again.
Stayed 2 nights in Feb 2025

4/10 Poor

Tracy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

CLINTON

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A great location / setting. The room modestly sized and comfortable. The stay - satisfactory, but parking very expensive.
Stayed 1 night in Dec 2024

10/10 Excellent

Naomi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Stayed 1 night in Dec 2024

6/10 Okay

William

Travelled with partner
Liked: Cleanliness
Everything was pretty average in terms of amenities, the room, beds and bathroom, nothing special, just did the job. Was clean enough. The corridor we was staying on smelt damp, as they was dehumidifying the corridor up from ours due to what look like flooding. During the night the corridors were loud with guests running and shouting. Car parking should really be included due to the size of the car park and available spaces but I guess it's an easy way for the hotel to make more money, especially at £15 per night. Staff were nice enough. Think overall standards in the hotel industry have dropped in general, and you don't really get much for your money anymore, this hotel is a good example of that, just feels like a room you stay in, nothing special. Location of the hotel is the best part.
Stayed 2 nights in Jan 2025

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

relaxing atmosphere

all very good
Stayed 2 nights in Jan 2025

8/10 Good

j

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Laura

Stayed 1 night in Jan 2025

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I ordered 7 twin rooms but only got 5 (and 2 doubles). Appreciate that it was a busy weekend (rugby and football etc), but not ideal. Having said that, lovely staff and a really nice hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for the cathedral and parking.
Stayed 2 nights in Jan 2025

10/10 Excellent

Karen

Stayed 1 night in Jan 2025

10/10 Excellent

Kirsty

Travelled with family
A nice hotel, lovely pool, sauna and hot tub. Friendly staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024