6/10 Okay
Cebe
Travelled with family
19 Jan 2024
Liked: Room comfort
Disliked: Staff & service
Overpriced for amenities and service
Location is good. The hotel itself is in fairly good condition. A few thoughts. We had a double suite with living area in the center. The concept is great, but the execution not as much. The bathroom was not clean in our room. Outside temperatures when we were there were frigid and the automatic doors stopped working so guests had to open and close them by hand. The staff were unhelpful, there was no solution on their end, and their contribution was to place a note on the door informing guests that the doors weren't working, that we needed to open them by hand and finished with CLOSE THE DOORS. As they were frozen and covered in frost, without gloves it was difficult and painful to try to slide a stuck door with no handle, open and closed. I found it annoying, but manageable. However, at different times when we were coming and going, guests were leaving and arriving with luggage, small children, handicap issues, elderly, etc. all expected to deal with the circumstance with no assistance from the hotel staff. And it was below freezing weather they were standing in trying to open and close doors with all the babies, luggage, etc.
We helped when we went through the doors, but to say the least, we were unimpressed. They do have dishes, etc.in the kitchen area, and it gives the tone of Airbnb in a hotel format, but for the amenities and stay, I found it far overpriced. It felt like an AmericInn with a kitchen area concept,
Cebe
Stayed 2 nights in Jan 2024