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The Garrison

4.0 star property
4-star guestrooms with free WiFi

Choose dates to view prices

Photo gallery for The Garrison

Exterior
Shower, free toiletries, bathrobes, slippers
1 bedroom, soundproofing, free WiFi, bed sheets
Restaurant
1 bedroom, soundproofing, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
High Street, Fort William, Scotland, PH33 6EE
  • West Highland Way
    ‪1 min walk‬
  • Ben Nevis
  • Inverlochy Castle
    ‪5 min drive‬

Room options

View all photos for Garrison Suite

Garrison Suite

Garrison Suite

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Triple Room

1 bedroom, soundproofing, free WiFi, bed sheets

Triple Room

9.2 out of 10
Wonderful
(5 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Garrison Apartments

1 bedroom, soundproofing, free WiFi, bed sheets

Garrison Apartments

9.2 out of 10
Wonderful
(5 reviews)
  • 14 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Room

1 bedroom, soundproofing, free WiFi, bed sheets

Superior Room

9.4 out of 10
Exceptional
(16 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

1 bedroom, soundproofing, free WiFi, bed sheets

Double Room

8.4 out of 10
Very good
(21 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room - Disability Access

Triple Room - Disability Access

Triple Room - Disability Access

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

About the area

Fort William

Fort William retreat .You'll be steps from West Highland Way and a 5-minute walk from Loch Linnhe. Lochaber Geopark Visitor Centre and West Highland Museum are also within half a mile (1 km).

What's nearby

  • West Highland Way - 1 min walk - 0.0 km
  • Great Glen Way - 8 min walk - 0.7 km
  • Inverlochy Castle - 5 min drive - 3.6 km
  • Ben Nevis Distillery - 5 min drive - 4.2 km
  • Neptune's Staircase - 7 min drive - 5.2 km

Getting around

  • Fort William Station - 9 min walk
  • Inverness (INV) - 119 min drive

Restaurants

  • ‪McDonald's - ‬12 min walk
  • ‪The Great Glen - ‬1 min walk
  • ‪Ben Nevis Bar - ‬2 min walk
  • ‪Black Isle Bar - ‬1 min walk
  • ‪The Crofter Bar - ‬5 min walk

About this property

The Garrison

4-star guestrooms with free WiFi
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Garrison also features tour/ticket assistance, express check-in, and express check-out.

This 4-star Fort William hotel is smoke free.

  • 41 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
The Garrison offers 41 accommodations with complimentary bottled water and bathrobes. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Similar properties

Restaurant

The Caledonian Hotel

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
3.6 out of 5, Good, 1,198 reviews
The price is CA $147
CA $177 total
includes taxes & fees
Sep 28 - Sep 29
The Caledonian Hotel

Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from October 26 2025 to April 30 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Garrison Hotel Fort William
Garrison Fort William
The Garrison Hotel
The Garrison Fort William
The Garrison Hotel Fort William

The Garrison Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 498 out of 866 reviews
Rating 8 - Good. 237 out of 866 reviews
Rating 6 - Okay. 80 out of 866 reviews
Rating 4 - Poor. 35 out of 866 reviews
Rating 2 - Terrible. 16 out of 866 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was dismissive and rude. Floors were dirty in room. Room was cramped and hot. Only one 8 inch fan was provided. Bed was hard. Shower wss a joke. Only the restaurant service was friendly and accommodating. Otherwise this was not as advertised.
Stayed 2 nights in Aug 2025

4/10 Poor

Kinjal, Milpitas

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Great location but apartment was highly overpriced at about $500 per night with basic necessities such as a simple toilet paper holder and laundry capsules. No dishwasher either. If you stay in the apartments you have to fend for yourselves. Incredibly expensive for what it’s worth.
Stayed 2 nights in Jun 2025

4/10 Poor

Adam

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The online photos did not accurately reflect the apartments, which were actually in a separate building located about a three-minute drive from the main hotel. While the bedding was clean, the rest of the apartment appeared rougher than the pictures suggested. The overall value did not justify the price. Additionally, at check-out, I was unexpectedly informed of a £55 cleaning fee, which had not been disclosed during booking or check-in. Needless to say, I would not choose to stay at this property again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Warren

Stayed 2 nights in Jun 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, amenities, property conditions & facilities
My room was very cozy! Such a lovely big window and the comfiest bed. Thanks for a great stay after a long train ride.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice hotel and i would stay there again.
Stayed 1 night in May 2025

6/10 Okay

Tyler

Stayed 1 night in Jun 2025

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
T
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Stayed 2 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay; friendly staff and location to restaurants and shopping. Pleasantly surprised and highly recommend this property.
Stayed 1 night in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic work thanks
Stayed 2 nights in Jun 2025

6/10 Okay

Nizam

Travelled with group
Liked: Cleanliness

Overpriced

For the price charged, I expected more of the basics such as daily cleaning of the room, replenishment of drinking water, etc.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to shopping and restaurants and safe.
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Nice room.
Stayed 1 night in May 2025

6/10 Okay

Lydia

Travelled with family
Liked: Property conditions & facilities

Customer Service Seriously Lacking

If you reserve a suite, it doesn’t mention that it’s in a separate building and there is no elevator. You have to walk, drag your bags behind the main building on pavement that has potholes and carry your bags up 1 or 2 flights depending what floor you are on. They will help you if you ask. My sister-in-laws room in the main building, (which was less money), had breakfast included. My suite did not. Hotels.com says you can get a “to-go” breakfast for £10. They told me they never heard of this and would not honor it. The regular breakfast cost £17.50 per person. I must say it was an excellent breakfast. Both rooms stated that they had king size beds. The room in the main building had a “super-king” and my suite had a “king”. The “super-king” is a regular king size bed in the US and the “king” is a queen size in the US. When mentioning all of these discrepancies to the employees at reception, not one of them offered an apology or claimed any responsibility. When I asked to speak to the manager, they didn’t offer to alert them and instead said they would mention the problems. They did give us one complimentary breakfast for two. When checking out, I told them the microwave didn’t work in my room. The very rude employee said “you have to pull it out from the wall and check the back”. Really!! No apology?! How am I supposed to know this?? Put a sign up then! The hotel had some good amenities including, free drinks and snacks in the room and specialized coffees in the restaurant.
Stayed 3 nights in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
The apartment was nice and it was easy to get places. Note that you are not in the hotel and do not have hotel amenities. This is fine, I just did not realize it when booking.
Stayed 2 nights in May 2025

8/10 Good

Michael, Wichita

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walk to all things Fort William! Would definitely stay there the next time we are in Fort William!
Stayed 1 night in May 2025

6/10 Okay

Tiffany

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Below Expected Standard

Not worth the price, very small room and very expensive. Decoration was tired with many marks and worn out furnishings.
Stayed 3 nights in May 2025

10/10 Excellent

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right in town. Staff were very friendly and helpful. Room was comfortable and very roomy. Would recommend Garrison.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must Love Dogs

The hotel is a block away from the official end of the Westhighland Way trail and offers clean sheets, hot showers and amazing breakfasts! The staff was great, the facility new and clean, the beds comfortable. The hotel is very dog friendly. I have allergies to dogs and am sometimes super allergic in hotel rooms were pets have been but was fine sleeping one night with the window open.
Stayed 1 night in May 2025

10/10 Excellent

pak ho Ambrose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean room. It is next to the main street in town with a variety of restaurant nearby.
Stayed 1 night in May 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Clare

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some staff members were friendly and helpful, others not so much. Modern and comfortable. Good location.
Stayed 1 night in Apr 2025