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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property
Hotel near Ripley's Aquarium of the Smokies in Gatlinburg

Choose dates to view prices

Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Lobby
Exterior
Reception
Property amenity
Free daily buffet breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

9.0 out of 10
Wonderful
(11 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Double Queen)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen)

9.6 out of 10
Exceptional
(170 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped)

Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Wide King, Handicapped, HEARING)

9.4 out of 10
Exceptional
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

A hotel room with a large bed, two bedside tables, a nightstand, and a wall-mounted lamp.

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

8.8 out of 10
Excellent
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King)

Suite (One Bed King)

Suite (One Bed King)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Gatlinburg

City center stay.Within a 10-minute walk of this Gatlinburg hotel, you'll find Gatlinburg Convention Center and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park are also within 2 miles (3 km).

What's nearby

  • Gatlinburg Convention Center - 3 min walk - 0.3 km
  • Gatlinburg Space Needle - 5 min walk - 0.4 km
  • Gatlinburg SkyPark - 6 min walk - 0.6 km
  • Anakeesta - 9 min walk - 0.8 km
  • Ripley's Aquarium of the Smokies - 9 min walk - 0.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 75 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬7 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬6 min walk

About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Hotel near Ripley's Aquarium of the Smokies in Gatlinburg
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An indoor pool, a vending machine, and ski storage are also featured at the business-friendly Comfort Suites Gatlinburg Downtown-Convention Center. Free self parking is available.

This Gatlinburg hotel is smoke free.

  • 89 guestrooms or units
  • 5 levels
  • Built in 2024
  • Buffet breakfast (free)
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Frequently asked questions

How close is Comfort Suites Gatlinburg Downtown-Convention Center to the airport?

Comfort Suites Gatlinburg Downtown-Convention Center is 44.7 mi (75-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Comfort Suites Gatlinburg Downtown-Convention Center?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Comfort Suites Gatlinburg Downtown-Convention Center on May 31, 2026 start from CA $141, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Comfort Suites Gatlinburg Downtown-Convention Center have an airport shuttle?

Airport shuttle services are not available at Comfort Suites Gatlinburg Downtown-Convention Center.

Does Comfort Suites Gatlinburg Downtown-Convention Center offer free breakfast?

Comfort Suites Gatlinburg Downtown-Convention Center offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Comfort Suites Gatlinburg Downtown-Convention Center?

No, there is no casino at this hotel.

What time is check-in at Comfort Suites Gatlinburg Downtown-Convention Center?

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM.

Is there free parking at Comfort Suites Gatlinburg Downtown-Convention Center?

This hotel offers free self parking.

Does Comfort Suites Gatlinburg Downtown-Convention Center have a pool?

Comfort Suites Gatlinburg Downtown-Convention Center features an indoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does Comfort Suites Gatlinburg Downtown-Convention Center have a spa?

There are no spa services available at this hotel.

How close is Comfort Suites Gatlinburg Downtown-Convention Center to downtown Gatlinburg?

Comfort Suites Gatlinburg Downtown-Convention Center is 0.3 mi away from Gatlinburg.

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 923 out of 1310 reviews
Rating 8 - Good. 274 out of 1310 reviews
Rating 6 - Okay. 71 out of 1310 reviews
Rating 4 - Poor. 17 out of 1310 reviews
Rating 2 - Terrible. 25 out of 1310 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Stayed 2 nights in Mar 2026

10/10 Excellent

Ann

Liked: Cleanliness
Very helpful staff and clean rooms
Stayed 5 nights in Mar 2026

10/10 Excellent

Hector

Stayed 2 nights in Feb 2026

10/10 Excellent

Arturo, Hermitage

Nice, quiet hotel. Great staff
Stayed 3 nights in Feb 2026

10/10 Excellent

Kelvin, Savannah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a newer hotel. The room was very nice and clean. Loved that it was close to downtown. We never moved the car unless going elsewhere. Breakfast was limited, but it was still good.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great friendly staff. Breakfast bar was great too!
Stayed 2 nights in Jan 2026

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice
Stayed 1 night in Feb 2026

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Updated facilities. Helpful staff.
Stayed 4 nights in Feb 2026

8/10 Good

Nikolas

The lights in the hallway
Stayed 3 nights in Jan 2026

10/10 Excellent

Anna

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean, the pictures in the website matched what I saw in person, great location and my kids loved the indoor pool.
Stayed 2 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2026

2/10 Terrible

Eric

We booked multiple rooms over the same weekend to house employees during severe weather, and the experience revealed serious operational and security failures. On two separate mornings, shortly after 9:00 a.m., the power went out for over an hour and a half. Both outages occurred immediately after breakfast, leaving us locked out of our rooms. Front desk staff stated they had no override access to room locks and were unable to provide any explanation, estimated resolution time, or meaningful assistance. One evening, a hotel employee was openly smoking substances (not cigarettes) directly outside the front entrance. This was highly unprofessional, inappropriate for a guest-facing area, and raised legitimate safety concerns. Most troubling, a bag was removed from one of our rooms by housekeeping. When the issue was reported, front desk staff initially denied any knowledge of the item or its whereabouts. After remaining at the desk without leaving, the bag appeared behind the front desk, offered back with no explanation as to how it got there. This incident completely undermined trust in the hotel’s security and internal controls. While the property itself is visually appealing and the beds are comfortable, these positives do not outweigh the lack of accountability, professionalism, and basic operational safeguards. A nice facility cannot compensate for serious failures in management and staff conduct. This stay was unacceptable.
Stayed 1 night in Jan 2026

2/10 Terrible

Hailie

We booked multiple rooms over the same weekend to house employees during severe weather, and the experience revealed serious operational and security failures. On two separate mornings, shortly after 9:00 a.m., the power went out for over an hour and a half. Both outages occurred immediately after breakfast, leaving us locked out of our rooms. Front desk staff stated they had no override access to room locks and were unable to provide any explanation, estimated resolution time, or meaningful assistance. One evening, a hotel employee was openly smoking substances (not cigarettes) directly outside the front entrance. This was highly unprofessional, inappropriate for a guest-facing area, and raised legitimate safety concerns. Most troubling, a bag was removed from one of our rooms by housekeeping. When the issue was reported, front desk staff initially denied any knowledge of the item or its whereabouts. After remaining at the desk without leaving, the bag appeared behind the front desk, offered back with no explanation as to how it got there. This incident completely undermined trust in the hotel’s security and internal controls. While the property itself is visually appealing and the beds are comfortable, these positives do not outweigh the lack of accountability, professionalism, and basic operational safeguards. A nice facility cannot compensate for serious failures in management and staff conduct. This stay was unacceptable.
Stayed 1 night in Jan 2026

2/10 Terrible

Hailie

Business traveller
Disliked: Amenities
We booked multiple rooms over the same weekend to house employees during severe weather, and the experience revealed serious operational and security failures. On two separate mornings, shortly after 9:00 a.m., the power went out for over an hour and a half. Both outages occurred immediately after breakfast, leaving us locked out of our rooms. Front desk staff stated they had no override access to room locks and were unable to provide any explanation, estimated resolution time, or meaningful assistance. One evening, a hotel employee was openly smoking substances (not cigarettes) directly outside the front entrance. This was highly unprofessional, inappropriate for a guest-facing area, and raised legitimate safety concerns. Most troubling, a bag was removed from one of our rooms by housekeeping. When the issue was reported, front desk staff initially denied any knowledge of the item or its whereabouts. After remaining at the desk without leaving, the bag appeared behind the front desk, offered back with no explanation as to how it got there. This incident completely undermined trust in the hotel’s security and internal controls. While the property itself is visually appealing and the beds are comfortable, these positives do not outweigh the lack of accountability, professionalism, and basic operational safeguards. A nice facility cannot compensate for serious failures in management and staff conduct. This stay was unacceptable.
Stayed 1 night in Feb 2026

10/10 Excellent

Soumadatya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. New, clean, comfortable, good breakfast, great location
Stayed 2 nights in Jan 2026

10/10 Excellent

Yamelys

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast, staff was friendly, and the place was clean and nice
Stayed 4 nights in Jan 2026

8/10 Good

joann

Stayed 1 night in Jan 2026

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spotless room. Nice decor. Large room .
Stayed 1 night in Jan 2026

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and property. Breakfast food was good
Stayed 1 night in Jan 2026

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were cleaned exceptionally everyday. Staff was very polite. My only advice would be to add some kind of breakfast potatoe to the breakfast buffet line. Other than that we really enjoyed our stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Yasmir, North Port

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent , The rooms were very clean, the breakfast could have been a little better, but it was tasty. We hope to return on our next visit. Thanks
Stayed 2 nights in Jan 2026

6/10 Okay

John

Liked: Cleanliness, amenities
Disliked: Staff & service
The room was an excellent condition. The staff was far from courteous. The one desk clerk wishing us well on the way out was more words than we had heard from anyone the entire time. This includes several encounters of having to get our keys reset.
Stayed 4 nights in Jan 2026

10/10 Excellent

clord

Stayed 1 night in Jan 2026

8/10 Good

Odgie

Stayed 4 nights in Jan 2026