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River Terrace Resort & Convention Center

3.5 star property
Resort near Great Smoky Mountains National Park in Gatlinburg

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Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Exterior
Outdoor pool
Reception
Signature Room, 2 Queen Beds, River View

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
240 River Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(44 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(42 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(4 reviews)
  • 56 sq m
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.8 out of 10
Excellent
(15 reviews)
  • 18 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 1 King Bed

Signature Room, 1 King Bed | Balcony

Signature Room - 1 King Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 2 Queen Beds River View

Signature Room, 2 Queen Beds, River View | Balcony view

Signature Room - 2 Queen Beds River View

8.0 out of 10
Very good
(7 reviews)
  • 27 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds

Signature Room, 2 Queen Beds

Signature Room - 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(20 reviews)
  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Gatlinburg

Downtown Gatlinburg stay.Within a 10-minute walk of this Downtown Gatlinburg resort, you'll find Ripley's Aquarium of the Smokies and Anakeesta. Mountain Mall and Traffic Light #6 are also within half a mile (1 km).
View more Resorts in GatlinburgOpens in a new window

What's nearby

  • Gatlinburg SkyPark - 4 min walk - 0.4 km
  • Gatlinburg Space Needle - 4 min walk - 0.4 km
  • Ripley's Aquarium of the Smokies - 5 min walk - 0.4 km
  • Gatlinburg Convention Center - 6 min walk - 0.5 km
  • Anakeesta - 6 min walk - 0.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Puckers Sports Bar - ‬6 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Subway - ‬4 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬5 min walk

About this property

River Terrace Resort & Convention Center

Resort near Great Smoky Mountains National Park in Gatlinburg
Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Free breakfast is available daily. An outdoor pool, a vending machine, and gift shops/newsstands are also featured at River Terrace Resort & Convention Center. Self parking is free.

This Gatlinburg resort is smoke free.

  • 205 guestrooms or units
  • 7 buildings
  • Meeting rooms
  • To-go breakfast (free)
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Elevator
  • No smoking on site
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads, and hair dryers. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 

Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 414 out of 1024 reviews
Rating 8 - Good. 256 out of 1024 reviews
Rating 6 - Okay. 159 out of 1024 reviews
Rating 4 - Poor. 113 out of 1024 reviews
Rating 2 - Terrible. 82 out of 1024 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

CAROL, Bloomington

Stayed 1 night in Oct 2025

10/10 Excellent

RICHARD, Cloquet

Stayed 3 nights in Sep 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect for walking to Gatlinburg. Seeing a black bear in the river from our balcony was an added bonus!!!
Stayed 4 nights in Oct 2025

6/10 Okay

Pauline

Liked: Cleanliness, staff & service
The rooms are old but clean. I liked having a balcony. I liked the mountain creek near the hotel.
Stayed 3 nights in Oct 2025

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities
NASTY ROOMS! Short staffed. Outside around property was nicely decorated for fall. Inside office only one staff for entire place. Breakfast is a job. Small Keurig coffee pot for entire resort and some cheap granola bars. Sad that that is prime location & such a rip off. Huge Opportunity for a nice place.
Stayed 1 night in Oct 2025

6/10 Okay

jesse

Disliked: Staff & service
I booked a king size bed for me and my wife to stayin amd we got two queen size beds and the front desk lady was trying her best to help us she said she would text us when our king size room would be availableand i never receivedthat call or text, furthermore the cleaning crew sucks, me and my wife stayed a week and the cleaning crew never came in to our room to clean it or give us new towels, i am very unhappy with the cleaning crew or that me amd my wife didnt get a king size bedroom that i booked
Stayed 5 nights in Oct 2025

8/10 Good

REX

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
I arrived at the hotel around 5pm. My room was not ready and I had to wait. Finally I settled for a room without the balcony and view. We've stayed at River Terrace for 3 years, but this will be my last year. We were not discounted for the downgrade.
Stayed 4 nights in Oct 2025

4/10 Poor

Jesse

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The staff were excellent and always very helpful. Unfortunately, the first room we had for our family vacation was not clean, and consistently smelled of marijuana smoke. There were bugs (roaches), mouse droppings, an air conditioner that would not work, a tv that did not work, and the bathroom door was rotting at the bottom. Additionally, our family of 5 was given 1 washcloth and 2 towels for our 5 night stay, resulting in the need to go to the front desk to request additional items multiple times. The staff was very friendly in resolving the majority of the issues by allowing us to change rooms during our stay. We still were left with a lack of adequate towels and washcloths, and there is no house keeping throughout the stay. We have stayed in this location multiple times in the past, but the quality of this visit specifically was diminished compared to previous visits. We hope to stay here again in the future, but only after we have confirmation that things have been done to fix the current issues.
Stayed 5 nights in Oct 2025

4/10 Poor

William

Stayed 1 night in Oct 2025

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Take the bear warnings serious. They are there and in the parking lot.
Stayed 3 nights in Oct 2025

4/10 Poor

Enrique

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff and location is the only positive thing I can say about this place I can see back in the early 1960s this place was at its peak but now is just very outdated it was actually very disappointing I don’t have a problem with old and pristine furnished with taste, well taken care of and when everything works as it should in the room, but this place is just old it seriously needs a renovation. I ended up going to another Hotel didn’t even bother asking for a refund I couldn’t sleep one more night there
Stayed 3 nights in Oct 2025

8/10 Good

Jerin

Liked: Staff & service
Gorgeous view, lots of
Stayed 1 night in Oct 2025

10/10 Excellent

Jamie-Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here in the last few months because it is in the perfect most central location, clean, and beautiful! Thanks again for another great stay!
Stayed 3 nights in Oct 2025

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great stay!!

The hotel is in such a great location! The staff is friendly. There’s also a breakfast served in the morning with pastries, yogurt, coffee, oatmeal, etc. The hotel is a little dated and could use some refurbishment but overall excellent stay. Also got to see some awesome bears walking in the river below our balcony.
Stayed 2 nights in Oct 2025

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
We liked staying here can walk to everything. We were there to do alot of hiking hiking
Stayed 5 nights in Sep 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, amenities
Scenic
Stayed 3 nights in Sep 2025

10/10 Excellent

Dylan

Stayed 2 nights in Sep 2025

10/10 Excellent

LeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! Perfect spot within walking distance to a lot!
Stayed 4 nights in Aug 2025

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Sep 2025

8/10 Good

Inglish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to be moved because of flooding in one bldg but the front desk was very helpful and accommodating. A bit dated inside but close to all the sites and things to do and the bed was very comfy!
Stayed 1 night in Sep 2025

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Hotel was walking distance to a lot of downtown attractions and restaurants
Stayed 2 nights in Sep 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though the hotel is older we loved it. Right downtown, close to everything and grest staff. We stayed in a loft room on the river. Sat out on the balcony at night listening to music from one of the bars. Really enjoyed our stay. Will definitely stay there again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Mirla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfy place, great location, we dint have to pay for parking, we just walk into gatlinburg town. Love it!
From our balcony
Stayed 5 nights in Sep 2025

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Lloyd

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location, you are right in downtown and then a short drive to the National Park. The front desk staff was exceptional. The room was vey outdated and did not look like the online photos. If you are looking for a bargain and aren’t too picky, then this place will work!
Stayed 3 nights in Sep 2025