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Resorts World Genting - First World Hotel

Family-friendly hotel with a spa, connected to a shopping center in Genting Highlands

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Check-in/check-out kiosk
Check-in/check-out kiosk
Buffet
World Club Room | Bathroom
Superior deluxe | Bathroom

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
Genting Highlands, 69000 Genting, Highlands, Genting Highlands, Pahang, 69000
  • First World Plaza
    ‪1 min walk‬
  • Arena of Stars
    ‪3 min walk‬
  • Genting SkyWorlds Theme Park
    ‪7 min walk‬
  • Subang (SZB-Sultan Abdul Aziz Shah)
    ‪62 min drive‬

Room options

About the area

Genting Highlands

In shopping district.At this hotel, you'll be steps from Skytropolis Indoor Theme Park and First World Plaza. Genting SkyWorlds Theme Park and Snow World are also within half a mile (1 km).

What's nearby

  • First World Plaza - 1 min walk - 0.0 km
  • Skytropolis Indoor Theme Park - 1 min walk - 0.0 km
  • SkyAvenue - 1 min walk - 0.0 km
  • Arena of Stars - 3 min walk - 0.3 km
  • Genting SkyWorlds Theme Park - 7 min walk - 0.6 km

Getting around

  • Batang Kali Station - 46 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 80 min drive

Restaurants

  • ‪Lobby Cafe - First World Hotel - ‬1 min walk
  • ‪Five Guys Genting - ‬3 min walk
  • ‪Palsaik Korean BBQ - ‬4 min walk
  • ‪High Line - ‬3 min walk
  • ‪Burger & Lobster - ‬4 min walk

About this property

Resorts World Genting - First World Hotel

Family-friendly hotel with a spa, connected to a shopping center in Genting Highlands
Resorts World Genting - First World Hotel offers its guests a full-service spa and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. There's an onsite business center.

A casino, a children's club, and a vending machine are also featured at the family-friendly Resorts World Genting - First World Hotel.

This Genting Highlands hotel is smoke free.

  • 6083 guestrooms or units
  • 2 dining venues
  • Casino
  • Deli
  • Kid's club
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Refrigerator in a common area
  • Water dispenser
  • Lockers available
Resorts World Genting - First World Hotel offers 6083 accommodations with complimentary toiletries. Televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body treatments, and manicures and pedicures.

Languages

Chinese (Mandarin), English, Malay

Similar properties

Restaurant

Resorts World Genting - Genting Skyworlds Hotel

  • Restaurant
  • Business services
  • Laundry
  • Room service
3.8 out of 5, Good, 121 reviews
Resorts World Genting - Genting Skyworlds Hotel

Property amenities

Family friendly

  • Bowling alley
  • Children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Dial-up internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: MYR 35 for adults and MYR 17 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bowling alley
  • Casino
  • Children's club
  • Full-service spa
  • Gym
  • Playground
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Partially-open bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 35.00 for adults and MYR 17.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash.

This property charges a fee for luggage delivery or collection services by the bell counter.
Please note that guests are automatically assigned a room type based on the room category booked. Should guests have special request or would like to change room types, a surcharge of MYR 5 is applicable for each request at the Express Self Service Kiosk. An additional surcharge of MYR 15 will be imposed for check-in at the front office counter for customers who are eligible for the Express Self Service Kiosk.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

First Hotel World
First World Genting Highlands
First World Hotel
First World Hotel Genting Highlands
Hotel First World
World First Hotel
1st World Hotel
Resorts World Genting First World Hotel Genting Highlands
Resorts World Genting First World Hotel
Resorts World Genting First World Genting Highlands
Resorts World Genting First World

Resorts World Genting - First World Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 141 out of 1000 reviews
Rating 8 - Good. 310 out of 1000 reviews
Rating 6 - Okay. 274 out of 1000 reviews
Rating 4 - Poor. 151 out of 1000 reviews
Rating 2 - Terrible. 124 out of 1000 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

CH

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not so clean and getting older. But it is a best choice for Genting Highlands trip if you are looking for budget cost.
Stayed 1 night in Dec 2023

10/10 Excellent

Setiawan

Business traveller, Travelled with family, Travelled with group
Disliked: Cleanliness

Slow like snail

Not good at service. The room not prepare to be clean. Hotel room is look like motel. Check out is fast but check in is very slow must wait 3 hours to get a room .
Stayed 3 nights in Jun 2023

6/10 Okay

Whuang

Travelled with family

Trip

Room size is very small and basic accessory limited. Overall location & foods easy asceses.
Stayed 4 nights in Jun 2023

6/10 Okay

Vincent

Travelled with family and small children
Liked: Cleanliness
Take long time to check in
Stayed 1 night in Jun 2023

4/10 Poor

Fiona

Stayed 5 nights in Jun 2023

2/10 Terrible

Fiona

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Nowhere near First World

This is by far the lousiest hotel stay. It’s worse than budget hotel. Bedsheets were dirty with stains and foul smell, curtains and windows were mouldy, locker was not working and sink was dirty. I’m totally disgusted by the standard. What’s the point of having many rooms but unable to maintain them properly?
Bedsheet with stain
Mouldy curtains
Mouldy curtains
Window with algae
Stayed 5 nights in Jun 2023

10/10 Excellent

Koh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing short vacation

Stayed 3 nights in May 2023

10/10 Excellent

aiwei

Stayed 2 nights in Apr 2023

8/10 Good

CLEMENT

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

IT TOOK 2 HOURS to check-in

l was REALLY AMAZED that it took us 2 hours to check-in to 4 rooms. I self-check-in from the machine / kiosk for my complimentary room very fastly for about 10 minutes. Then, l checked in for the other 3 rooms for my friends and there was no way that l could do with the kiosk / machine. l was told to queue for the OTC or xxxx machine which was not helping at all . THEN l asked staff to help, 2 staff spent their best and very hard effort for about 1 and half hours, but could not retrieve my 3 paid rooms via the Hotel.com........... Until 2 hours later, the OTC or XXX kiosk could get me all the code numbers for us to go to the self-checkin kiosk by ourselves. After round and rounds and rounds, again l could not made it. l had to ask another 2 staff to assist, then we could settle the check-in problems. ALL 6 of us WERE SO FRASTRATED with the check-in procedures and system.
Stayed 2 nights in Apr 2023

6/10 Okay

Derrick

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Irma

Travelled with family
Stayed 2 nights in Apr 2023

10/10 Excellent

Kel Vin

Travelled with family
Liked: Staff & service, amenities
Should improve or check in SOPs
Stayed 1 night in Mar 2023

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2023

2/10 Terrible

WeiKuen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in takes more than 1 hours and our request for a queen bed and Mountain View was not accepted. No toilet amenities available and the room looks dirty
Stayed 1 night in Apr 2023

10/10 Excellent

Peisee

Stayed 2 nights in Mar 2023

4/10 Poor

Deborah

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
location is good
Stayed 2 nights in Mar 2023

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient, dirty, floor contain left over bread when check in. Dusty floor, toilet water flush spoilt.
Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Under average hotel

Poor/choatic check-in system, thin pillows,entire level under renovation,wet painted. Was given tower 3, very long walk to action areas.
Stayed 2 nights in Mar 2023

6/10 Okay

Albert

Liked: Staff & service
Nothing to shout about, very basic room. Tiny TV. Everything is old
Stayed 3 nights in Feb 2023

8/10 Good

Nurul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to themepark
Stayed 1 night in Feb 2023

8/10 Good

Wai leong

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

4/10 Poor

Ngung Chia

Stayed 2 nights in Feb 2023

8/10 Good

Komala, Petaling Jaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Feb 2023

8/10 Good

Warren

Travelled with family
Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Feb 2023

8/10 Good

Maung Kyaw

Travelled with group
Liked: Cleanliness, staff & service, amenities
Pillow are poor condition
Stayed 3 nights in Feb 2023