2/10 Terrible
Contessa
7 Jan 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and dirty
I was traveling in a snow storm forced off the highway by state police trying to close the highway down. I attempted to stay at this hotel. Todd the receptionist was already annoyed with me because i booked my stay through a third party app. I finally got my key card and I walked through the halls to my room. I walked into a dirty room with dead and living roaches on the floors and walls. The bathtub was dirty. The one picture on the wall had some substance splattered on it. The bed had something crawling on it. I went to the receptionist asking for a refund. He then offered a upgrade to a suite and took me to one of two suites. The cleanliness of these suites were still dirty. Piles of hair on the floor not to mention it was on the same floor and doors away from the previous room. Knowing roaches arent just a one room thing. The receptionist(Todd) then proceeds to say that the housekeepers can't clean every spec of dirt in the rooms, which is their job. He wasnt trying to refund my stay. He called the owner at one point discussing my issues. Todd was very arrogant and he took off to my room to check to make sure my complaint was valid. I may be all over the place with this but Im appalled by his last comment after approving my refund, which was if i want cleanliness then Im gonna pay hundreds of dollars for a clean hotel room. I took pictures and would upload them but this app isnt allowing even though there is a spot to add up to 8 photos
Contessa
Stayed 1 night in Jan 2024