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Gorillas Lake Kivu Hotel

3.0 star property
3-star beach hotel with outdoor pool

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Photo gallery for Gorillas Lake Kivu Hotel

Outdoor pool
Restaurant
Reception
Outdoor pool
Property grounds

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services

Explore the area

View in a map
Avenue de la Cooperation, Gisenyi
  • Place, Rwanda Tourism University College
    ‪7 min walk‬
  • Place, Gisenyi Beach
    ‪7 min walk‬
  • Place, Université Libre de Kigali
    ‪18 min walk‬
  • Airport, Goma (GOM)
    ‪7 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room Single Use, 1 Bedroom, Lake View, Lakeside

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Suite, 1 Bedroom, Lake View, Lakeside

Executive Suite, 1 Bedroom, Lake View, Lakeside

Executive Suite, 1 Bedroom, Lake View, Lakeside

  • 5 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, Lake View

Standard Single Room, Lake View

Standard Single Room, Lake View

  • Sleeps 2
  • 1 Twin Bed

About the area

Gisenyi

In Gisenyi .Within a 10-minute walk of the hotel, you'll find Kivu Lake and Gisenyi Beach. Also, Rwanda Tourism University College is within half a mile (1 km) and Université Libre de Kigali is within 2 miles (3 km).

What's nearby

  • Rwanda Tourism University College - 7 min walk - 0.6 km
  • Gisenyi Beach - 7 min walk - 0.6 km
  • Université Libre de Kigali - 18 min walk - 1.6 km
  • Nyamyumba Hot Springs - 9 min drive - 8.2 km
  • Parc National des Virunga - 11 min drive - 11.6 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 152 min drive

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Caritas Hotel - ‬3 min drive
  • ‪Migano Cafe - ‬8 min walk
  • ‪Restaurant Chalet - ‬8 min drive
  • ‪Saga Bay - ‬18 min walk

About this property

Gorillas Lake Kivu Hotel

3-star beach hotel with outdoor pool
Gorillas Lake Kivu Hotel offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Gorillas Lake Kivu Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Gisenyi hotel.

  • 35 guestrooms or units
  • Meeting rooms
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Gorillas Lake Kivu Hotel offers 35 accommodations with safes and complimentary newspapers. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch flat-screen televisions come with premium digital channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Gisenyi hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

Similar properties

Exterior
Lake Kivu Serena Hotel
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 97 reviews
The price is CA $225
CA $275 total
includes taxes & fees
Feb 19 - Feb 20
Lake Kivu Serena Hotel

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • No elevator

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium digital channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30.00 per vehicle (roundtrip, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted.

Property is also known as

Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel
Gorillas Lake Kivu Gisenyi
Gorillas Lake Kivu
Gorillas Lake Kivu Hotel Hotel
Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel Hotel Gisenyi

Gorillas Lake Kivu Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 40 reviews
Rating 8 - Good. 18 out of 40 reviews
Rating 6 - Okay. 6 out of 40 reviews
Rating 4 - Poor. 4 out of 40 reviews
Rating 2 - Terrible. 4 out of 40 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Innocent

Stayed 2 nights in Aug 2025

4/10 Poor

Nurudin

Stayed 1 night in Mar 2025

10/10 Excellent

Ingemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel with outstanding staff

Very nice hotel with outstanding staff. Ill come back again.
Stayed 1 night in Dec 2024

6/10 Okay

Emily

Business traveller
Disliked: Property conditions & facilities
The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment.
Stayed 4 nights in Nov 2024

6/10 Okay

A N M Sohel

Stayed 1 night in Jan 2024

8/10 Good

Selamawit T.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Alex

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

25 years too late.

The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.
Stayed 1 night in Apr 2023

4/10 Poor

Richard

Liked: Cleanliness, staff & service, room comfort

Not Air conditioned

THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.
Stayed 2 nights in Feb 2023

10/10 Excellent

Doreen

Travelled with group
Liked: Cleanliness, staff & service
The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.
Stayed 1 night in Jan 2023

2/10 Terrible

Shayla

10/10 Excellent

Hans-Iko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.
Stayed 1 night in Aug 2022

8/10 Good

Calvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and comfortable

The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.
Stayed 3 nights in Mar 2022

4/10 Poor

Bhert, Manila,

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Ancient TVs, the property has to improve

At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.
Stayed 1 night in Mar 2020

8/10 Good

Pannaga

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good business hotel

Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.
Stayed 3 nights in Feb 2020

10/10 Excellent

usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent place right by the lake

Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

By the water

Great service and nice location. Lots of mosquitos at night and no nets.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Valda M.

Liked: Cleanliness, staff & service, property conditions & facilities
The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience. The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden. Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc
Stayed 3 nights in Nov 2017

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel close to the beach

The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access. The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result. There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet.
Stayed 3 nights in Jun 2017