Aparthotel

Crystal Bay on the Broadwater

3.5 star property
3.5-star aparthotel near Surfers Paradise Beach

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Photo gallery for Crystal Bay on the Broadwater

View from room
Family Apartment, 1 Bedroom
Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area
Outdoor pool, sun loungers
Apartment, 3 Bedrooms | Beach/ocean view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot tub
  • Dryer
  • Washer

Explore the area

View in a map
182 Marine Parade, Labrador, QLD, 4215
  • Place, Surfers Paradise Beach
    ‪6 min drive‬
  • Place, Sea World
    ‪7 min drive‬
  • Place, Cavill Avenue
    ‪7 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪33 min drive‬

Room options

Traditional Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed

Family Apartment, 2 Bedrooms

  • 72 sq m
  • 2 bedrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment, 3 Bedrooms

  • 109 sq m
  • 3 bedrooms
  • Water view
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

Family Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Executive Apartment, 2 Bedrooms

  • 110 sq m
  • 2 bedrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

Deluxe Apartment, 3 Bedrooms

  • 110 sq m
  • 3 bedrooms
  • Water view
  • Sleeps 6
  • 3 Queen Beds

Standard Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • 2 bedrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Deluxe Two Bedroom Apartment With Two Bathrooms

  • 110 sq m
  • 2 bedrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

  • 273 sq m
  • 3 bedrooms
  • Water view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

Economy Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 72 sq m
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

One Bedroom Apartment

  • Sleeps 2

1+1 Bedroom Apartment

  • Sleeps 3

Standard 1+1 Bedroom Apartment

  • Sleeps 3

Standard Two Bedroom Apartment

  • Sleeps 4

Two Bedroom Apartment

  • Sleeps 4

Deluxe Two Bedroom Apartment

  • Sleeps 4

Executive Two Bedroom Apartment

  • Sleeps 4

Three Bedroom Apartment

  • Sleeps 6

Deluxe Three Bedroom Apartment

  • Sleeps 6

Penthouse

  • Sleeps 6

1 Bedroom Deluxe Apartment

  • 92 sq m
  • 1 bedroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

Apartment, 2 Bedrooms, Garden View

  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment, 1 Bedroom, Garden View

  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Deluxe 1-bed Room

  • Sleeps 2

1 Bedroom Garden View

  • Sleeps 2

2 Bedroom Garden View

  • Sleeps 4

Family One-Bedroom Apartment

  • Sleeps 3

About the area

Gold Coast

Labrador stay.A stay at this Labrador aparthotel places you within 3 miles (5 km) of Surfers Paradise Beach and 6 miles (10 km) of Chevron Renaissance. Cavill Avenue and SkyPoint Observation Deck are also within 6 miles (10 km).

What's nearby

  • Broadwater Parklands - 15 min walk - 1.3 km
  • Surfers Paradise Beach - 6 min drive - 5.4 km
  • Sea World - 7 min drive - 5.7 km
  • Chevron Renaissance - 7 min drive - 6.1 km
  • Cavill Avenue - 7 min drive - 6.5 km

Getting around

  • Helensvale Station - 9 min drive
  • Cypress Avenue Station - 9 min drive
  • Coolangatta Airport (OOL) - 42 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Montezuma's - ‬7 min walk
  • ‪Broadwater Cafe - ‬12 min walk
  • ‪Atto Korean Cuisine - ‬15 min walk
  • ‪Subway - ‬6 min walk

About this property

Crystal Bay on the Broadwater

3.5-star aparthotel near Surfers Paradise Beach
As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, a hot tub, a sauna, and a fitness center. WiFi is free in public spaces. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at Crystal Bay on the Broadwater. Self parking is free.

This 3.5-star Gold Coast aparthotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 14 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Crystal Bay on the Broadwater offers 52 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Similar properties

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Car rental
  • Free secured self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Free newspapers in lobby
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Phone
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Gym
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 14 floors
  • 52 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival at the property
Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 30.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador

Crystal Bay on the Broadwater Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 468 out of 874 reviews
Rating 8 - Good. 312 out of 874 reviews
Rating 6 - Okay. 67 out of 874 reviews
Rating 4 - Poor. 18 out of 874 reviews
Rating 2 - Terrible. 9 out of 874 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is amazing!!!! Spacious rooms.
Stayed 1 night in Jul 2025

6/10 Okay

Ken

Stayed 14 nights in Jun 2025

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, room comfort
Very easy check and super helpful with a 25 person sports group
Stayed 6 nights in Jul 2025

8/10 Good

Nicki

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
As a business traveller, would have been good to know that Reception is open 08:30-17:00. Arrival after 17:00 wasn't an issue as I called & got in via a dropbox, but I was then told I had to hang around until 08:30 the next morning to provide ID & credit card; not ideal when working. The gym did not open until 07:30 - again not good for someone who works out at 05:00. That said, the area around the hotel is beautiful so morning gym was replaced by morning walks. The promised VIP bottle of wine was absent; not an issue as I don't drink, but not the VIP perk advertised. I will probably stay again & ensure I check in before 17:00 on the first day.
Stayed 3 nights in Jul 2025

2/10 Terrible

mitchell

Stayed 4 nights in Jun 2025

10/10 Excellent

Rob

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Wen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A comfortable stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Dean

Stayed 5 nights in Jun 2025

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jay

Stayed 8 nights in Jun 2025

6/10 Okay

sabrina

Travelled with family and small children
Liked: Amenities
Apartment was run down and needs an upgrade. It is also quite small. But pool and amenities were great. It’s a super location, walking distance to restaurants and a stunning outlook of the bay. We travelled with 2 kids.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view over the Broadwater towards Sea World . Apartment 401 (Deluxe) was spacious and well appointed
Stayed 3 nights in Jun 2025

4/10 Poor

Lyn

Disliked: Cleanliness

Very average property

Very basic accommodation and an old property whose apartments haven’t been updated at all since being built many years ago. Room was old and not very well maintained and smelt of old cooking smells and poor drainage. Whilst IK and good value for one night or two. I wouldn’t choose it for an extended stay.
Stayed 4 nights in Jun 2025

10/10 Excellent

Tania

Liked: Amenities, property conditions & facilities
Friendly, happy place. Will return
Stayed 3 nights in Jun 2025

10/10 Excellent

Ramez

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet location
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Geoff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beds could be better and the interior could be updated but overall we had a pleasant stay.
Stayed 5 nights in Jun 2025

10/10 Excellent

Tom

Stayed 8 nights in May 2025

10/10 Excellent

Odette

Liked: Cleanliness, room comfort
Loved the hotel, the apartment was really nice it had a great view the area was quiet. If I had something to complain about the shower could have been cleaner mould on the door handle and a bit of rubbish on the floor
Stayed 12 nights in May 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 2 bedroom apartment - lovely and clean, great views, good beds, overall really good. Staff were really nice and helpful. 😊
Stayed 1 night in May 2025

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, room comfort
Crystal Bay is located in a quite, peaceful area with a stunning veiw. Gas station, coffee shop, convenience store ect are all within walking distance. The rooms are self contained and supplied with everything you need for a easy and comfortable stay. As well as a pool, spa, barbecue area, gym ect. The staff are so friendly and very helpful. I highly recommend and will definitely be back!
Stayed 2 nights in May 2025

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
All quiet just what I needed
Stayed 3 nights in May 2025

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
having stayed here on more than 5 occasions it has been consitently a great place to stay. Thats why we always come back.
Stayed 4 nights in May 2025

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was relaxing easy access to beach
Stayed 4 nights in May 2025