2/10 Terrible
Merissa B.
26 Feb 2024
Disliked: Cleanliness
Terrible Start to Our Snowshoe Weekend
We had a miserable experience at this condo. We booked it for a 4-day weekend. The check-in time is later than most places at 4 pm. However, the condo had dirty dishes when we arrived. Vomit in one of the bathrooms and urine in the other bathroom. The water was shut off. We left to find a place to post up and figure out what to do since it was Feb and snowy/cold out. I called Vacasa and they said they "put in a ticket". This is managed by a company, not in Colorado! So They don't understand the area or the weather. I was disconnected and had to call back. I got in touch with a sympathetic person but her power to fix the situation was limited. They offered us another home that was not in town. Being in town and walkable was the whole point of our booking. She gave me the number of their local property guy, Mike. He was very understanding and helpful. He got on the problem right away. We went to have dinner while we waited. We had to make it a long dinner and Mike was able to get the unit cleaned by a local team at such last minute. However, it still took a little over 5 hours and we had 2 very sleepy kids when we were able to get into the unit after 9 pm. Vacasa did not follow up with us at all. They did not offer a refund for one of the nights or a discount. Only Mike followed up to ensure we were in and everything was good. Corporate did not. We paid full price for that experience. Can't include everything here due to the character limit, but do not recommend it.
Merissa B.
Stayed 3 nights in Feb 2024