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Sonesta Hotel Grand Rapids Airport

3.0 star property
3-star hotel in Kentwood

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Photo gallery for Sonesta Hotel Grand Rapids Airport

Lobby
Terrace/patio
Indoor pool
Lobby
Coffee shop

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available

Explore the area

Map
3333 28th St SE, Grand Rapids, MI, 49512
  • Woodland Mall
    ‪5 min walk‬
  • Calvin College
    ‪2 min drive‬
  • Frederik Meijer Gardens and Sculpture Park
    ‪8 min drive‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Kitchenette

1 bedroom, in-room safe, individually decorated, individually furnished

Suite, 2 Queen Beds, Kitchenette

  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds, Pool View

1 bedroom, in-room safe, individually decorated, individually furnished

Family Suite, Multiple Beds, Pool View

  • 63 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Pool View

1 bedroom, in-room safe, individually decorated, individually furnished

Room, 2 Queen Beds, Pool View

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Suite, 1 King Bed

1 bedroom, in-room safe, individually decorated, individually furnished

Business Suite, 1 King Bed

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette

1 bedroom, in-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Kitchenette

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll in Shower)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, 1 King Bed, Accessible (Roll in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, in-room safe, individually decorated, individually furnished

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Roll-in Shower (Accessible)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, 1 Queen Bed, Roll-in Shower (Accessible)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, individually decorated, individually furnished

Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

Residence Inn by Marriott Grand Rapids Downtown

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  • Pool
  • Breakfast included
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The price is CA $219
CA $258 total
includes taxes & fees
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About the area

Grand Rapids

Kentwood stay.Within a 10-minute walk of this Kentwood hotel, you'll find Woodland Mall and Centerpointe Mall. AMF Eastbrook Lanes and Orbit Room are also within 2 miles (3 km).

What's nearby

  • Woodland Mall - 5 min walk - 0.5 km
  • Calvin College - 2 min drive - 1.8 km
  • MSA Fieldhouse - 6 min drive - 6.5 km
  • Frederik Meijer Gardens and Sculpture Park - 8 min drive - 9.6 km
  • Van Andel Arena - 14 min drive - 16.0 km

Getting around

  • Grand Rapids Station - 13 min drive
  • Gerald R. Ford International Airport (GRR) - 7 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min walk
  • ‪Cafe in the Woods Food Court - ‬6 min walk
  • ‪Culver's - ‬12 min walk
  • ‪Crumbl Cookies - ‬6 min walk
  • ‪The Cheesecake Factory - ‬6 min walk

About this property

Sonesta Hotel Grand Rapids Airport

3-star hotel in Kentwood
Sonesta Hotel Grand Rapids Airport offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4036 square feet (375 square meters) and includes conference space. The business-friendly Sonesta Hotel Grand Rapids Airport also features a terrace, laundry facilities, and a convenience store. An area shuttle within 3 miles and a roundtrip airport shuttle (available on request) are free. Self parking is free.

This 3-star Grand Rapids hotel is smoke free.

  • 183 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 4036 sq ft of conference space
  • 375 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Convenience store
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sonesta Hotel Grand Rapids Airport offers 183 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 45-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

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  • Breakfast included
  • Parking included
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Property amenities

Family friendly

  • Fenced pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 5:00 PM on request
  • Free area shuttle up to 3 mi
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Uncovered extended parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 5 to 20 for adults and USD 5 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (33 inches high)
  • Handrails in stairways (34 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 45-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 10:00 AM
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay, plus a one-time cleaning fee of USD 75
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 20 for children
  • Uncovered extended parking fee: USD 10.00 per day
  • Pet fee: USD 75 per pet, per stay plus USD 75 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. Onsite parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ramada Plaza
Delta Hotels Grand Rapids Airport Hotel
Ramada Plaza Hotel Grand Rapids
Grand Rapids Ramada
Ramada Grand Rapids
Ramada Plaza Grand Rapids Hotel Grand Rapids
Ramada Plaza Grand Rapids Hotel
Delta Hotels Marriott Grand Rapids Airport Hotel
Delta Hotels Marriott Grand Rapids Airport
Delta Hotels Grand Rapids Airport
Sonesta Rapids Rapids
Sonesta Hotel Grand Rapids Airport Hotel
Delta Hotels by Marriott Grand Rapids Airport
Sonesta Hotel Grand Rapids Airport Grand Rapids
Sonesta Hotel Grand Rapids Airport Hotel Grand Rapids

Sonesta Hotel Grand Rapids Airport Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 792 out of 1638 reviews
Rating 8 - Good. 368 out of 1638 reviews
Rating 6 - Okay. 206 out of 1638 reviews
Rating 4 - Poor. 121 out of 1638 reviews
Rating 2 - Terrible. 151 out of 1638 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner options were limited on site although there were many options nearby. Room noise reduction was very good. Nice bathroom products.
Stayed 1 night in May 2025

8/10 Good

Lisa

Stayed 2 nights in May 2025

2/10 Terrible

Dianne

Business traveller
Disliked: Staff & service, property conditions & facilities
Hot water stopped working in the hotel and had to find another place to stay. Found out from the hotel I went to that this is a regular issue at Sonesta. Not impressed and very disappointed.
Stayed 7 nights in Mar 2025

10/10 Excellent

Katy

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall great!
Stayed 3 nights in Mar 2025

6/10 Okay

Kevin, Grand Rapids

Stayed 1 night in Feb 2025

6/10 Okay

Kevin, Grand Rapids

Travelled with partner
Disliked: Cleanliness
The property is conveniently located. It is a bit understaffed and rundown. Plus each time they had advertised a free continental breakfast and neither time I stayed there was there one available.
Stayed 1 night in Mar 2025

6/10 Okay

Rachelle

Travelled with family
Disliked: Amenities, property conditions & facilities
For the amount of ppl staying at the hotel per staff seemed very dissproportionate. The pool was crowded and had to be closed several times for cleaning. The "breakfast" options were limited from a list of starbucks breakfast items, and took 25 min to heat up for 1 order. The rest of our family opted to go to the real Starbucks next door. The suite rooms were very spacious.
Stayed 2 nights in Feb 2025

2/10 Terrible

Joe

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

2/10 Terrible

Carol, Alanson

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was no hot water in the entire hotel. We were not notified of this at the time of our check in. For breakfast they were out of several (of the very few options) of the items on their menu. The coffee was terrible. We had to pull the server away from his cell phone for service. When we told the front desk about there not being any hot water, he said, “the manager will be in at 3pm.” (This was at 9:30 am). After I asked if we would received the news that there was no hot water, He also said, “That’s the hotel business!” He was unwilling to look in to the problem. I am canceling our stay for our return on March 20th. We will not stay there again and we will not recommend it to anyone. Very disappointing!!
Stayed 1 night in Mar 2025

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, easy check in/out.
Stayed 1 night in Mar 2025

4/10 Poor

Samantha

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt that the room needed a huge update. I didn’t like the elevator I was told to use, felt creepy when I got in and when I got off it put me right by the employee lounge and laundry/ cleaning services. They had nothing to choose from for breakfast except a scone and coffee. Will not stay here again
Stayed 1 night in Mar 2025

2/10 Terrible

Alexus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They didn’t have hot water
Stayed 3 nights in Mar 2025

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here frequently for concerts in GR. I wish they had a shuttle downtown like they do to the airport, but we always enjoy our stay with Sonesta GR team.
Stayed 1 night in Mar 2025

4/10 Poor

Lena

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I recently stayed at the Sonesta Hotel and was very disappointed by my stay. Upon arrival my children went to check out the pool and were disappointed to see that the waterslide was not functioning. After our first night we were unable to shower as the hot water was not working. When I inquired at the front desk I learned that the hot water was not working for any of the guests and they did not know when it would be repaired. We requested a partial refund for our first night stay and cancelled the remaining nights. We are thankful we did as our family who stayed for the remaining night said that the water was not repaired adequately in their time at the hotel. Upon reading reviews on a different website I read that other guests have had this same experience with hot water. This problem should be fixed immediately so that other guests do not experience this. It is unexpectable for a hotel to continue to accept guests with a known problem with hot water as this is a basic function that all hotels should be able to supply their guests with. I will not be staying at this hotel again due to my experience.
Stayed 3 nights in Mar 2025

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Microwave in one of our rooms but with no plate. No microwave in the other room or ice bucket. The water slide is closed permanently. Dirty laundry in the hallway. One of the bathroom doors did not open.
Stayed 1 night in Mar 2025

10/10 Excellent

Zoe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was wonderful. I lost my cell and they did everything to help me and I did find it. They went above and beyond.
Stayed 1 night in Feb 2025

10/10 Excellent

Maurina

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Lakiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

Zak

Disliked: Cleanliness, amenities
I didnt stay there, i reached out to Expedia because they had a water pipe burst and had free cancelation.
Stayed 1 night in Mar 2025

6/10 Okay

Benjamin

Stayed 1 night in Mar 2025

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

christopher

Stayed 1 night in Mar 2025