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4.1 out of 5

"Staff was very friendly and helpful. The breakfast and cocktail hour for the club level had good options. " More

By a verified traveller on Wed 07 Aug 2019

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Hotel Description

4-star family-friendly hotel near Expo Guadalajara, connected to the convention center

In regional park

With a stay at this Zona Expo hotel, you'll be within half a mile (1 km) of Expo Guadalajara and 2 miles (3 km) of Plaza del Sol. Also, La Minerva is within 2 miles (3 km) and Degollado Theater is within 6 miles (10 km).

Full-service spa, outdoor pool

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this traditional hotel. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare. Enjoy the fitness center and perks like free WiFi.

Free WiFi, MP3 docks

Boasting comforts like premium bedding and down comforters, the 450 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include MP3 docks, 24-hour room service, and rainfall showerheads.

Two Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$83* Per night/room 9 Apr. - 10 Apr.

Junior Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

One King Bed, City View, Club Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms (Club Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Guadalajara ratings based on 21 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Guadalajara

Everyone (5) Family (3)
1 out of 5
Hotel room was way past renovation; paint chipped especially in the bathroom; towels were grey and not suitable even to wash a car; the hallway carpets were stinking and full of dust

Posted by on 22 Dec. 2019

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Comment from Hotel Management

22 Dec. 2019 by Quality Manager

Dear guest, we appreciate your candid feedback, please receive our apologies for the inconvenience we caused, we are in a room renovation process we hope you can consider us in a future.

4 out of 5

Posted by on 14 Dec. 2019

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Comment from Hotel Management

15 Dec. 2019 by Quality Manager

We want to thank you for your stay and your evaluation, we hope to see you soon.

1 out of 5
Rooms it must be upgrade it looks like motel rooms very old Restaurant is no service at all no one in floor to help you for 1/2 hour place wan empty. In breakfast restaurant was good service

Posted by on 14 Dec. 2019

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Comment from Hotel Management

15 Dec. 2019 by Quality Manager

We want to thank you for your candid feedback about our service, please receive our apologies for the inconvenience you had in your stay, we hope you can consider us for your next stay.

2 out of 5
Asked for towels never received them...we were gone for the whole day we came back for 20 mins an had a complaint about being loud, keep in mind we had no music on just talking an laughing...paying 180$ a night I think we should be able to talk an laugh, other then that this place was great hut could have been better if they brought us clean towels.

Posted by on 15 Nov. 2019

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Comment from Hotel Management

16 Nov. 2019 by Quality Manager

We appreciate your feedback about your experience, it is never pleasant to hear we didn't made a memorable experience, we are working on your candid observations, we hope to see you in a future.

5 out of 5
Staff was very friendly and helpful. The breakfast and cocktail hour for the club level had good options.

Posted by on 7 Aug. 2019

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Comment from Hotel Management

7 Aug. 2019 by Quality Manager

Thank you for let us know our club level has good options to your liking, our staff is always with a helpul service waiting our guests, we hope to see you in a near future.

5 out of 5
Best experience. Nice people responsable and very clean rooms

Posted by on 26 Jul. 2019

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Comment from Hotel Management

27 Jul. 2019 by Quality Manager

Thank you for give us a positive evaluation, we are glad to know you had the best experience in our hotel because of our great staff and clean rooms, we hope to see you soon.

5 out of 5

Posted by on 11 Jul. 2019

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5 out of 5
Very clean the staff was nice safe cheap parking xxxxxxxxxxxxxxxxxxxxxxxxx

Posted by on 13 Feb. 2019

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Comment from Hotel Management

15 Feb. 2019 by Journey Ambassador

We appreciate your comments about our nice staff. We hope to see you in a near future.

5 out of 5
The employees were very helpful it’s a very clean hotel! The food was very delicious 😋!

Posted by , from Gilroy CA on 17 Jun. 2018

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Comment from Hotel Management

26 Jun. 2018 by Front Desk Manager

Thank you for taking a moment to share your experience. I am pleased to hear you found our service according to your expectations. We look forward to welcoming you back to our hotel in the not too distant future.

5 out of 5

Awesome stay at this hotel!

Pros: Friendly staff, quick room service, complimentary breakfast, and overall respectful staff.
Cons: Unfortunetly the only thing that was concerning at first was that the power in the room would turn off all of a sudden but turn back on within 2-3 sec
Location: location was great for us because it was in the middle between downtown and where some of our family members live.
As soon as we got there checking in was very easy and fast. The staff were incredibly nice and attentive with anything we needed. The room was beautiful -great view from the 20th floor overlooking Guadalajara. It was beautiful weather during the month of January which is winter over there but not too cold. I will definitely book another stay here without a doubt. The hotel is in front of an expo however the amount of people in the hotel did not bother us at all -neither did the traffic. Taxis are always waiting outside and of course there are restaurants and a spa at the hotel which makes it very convenient. Downtown is probably 15 to 20 min away but that was fine with us.

Posted by , from San Francisco on 13 Mar. 2016

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Property Features

Hilton Guadalajara offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 58642 square feet (5448 square meters) and includes a conference center. A children's pool, spa services, and tour/ticket assistance are also featured at the family-friendly Hilton Guadalajara. Parking is available for a fee. This 4-star Guadalajara hotel is smoke free.

  • 1 building
  • 450 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 58642 sq ft of conference space
  • 5448 sq m of conference space
  • Built in 1994
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.) (21.1 km / 13.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Guadalajara offers 450 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

Hilton Guadalajara has 2 restaurants serving breakfast, lunch, and dinner.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Spa Services

  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 238.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 310 for adults and MXN 139 for children (approximately)
  • Self parking fee: MXN 60 per night
  • Valet parking fee: MXN 60 per night
  • Early check-in fee: MXN 750 (subject to availability)
  • Rollaway bed fee: MXN 238.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Guadalajara Hilton
  • Hilton Guadalajara
  • Hilton Hotel Guadalajara
  • Guadalajara Hilton Hotel
  • Hilton Guadalajara Hotel Guadalajara
  • Hilton Guadalajara Hotel
  • Hilton Guadalajara Hotel
  • Hilton Guadalajara Guadalajara
  • Hilton Guadalajara Hotel Guadalajara

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Guadalajara-Hotels-Hilton-Guadalajara.h28109-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.