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Hotel Description

4.5-star family-friendly hotel near East River, connected to a shopping center

Near the airport

Your stay at this Zengcheng hotel places you within a 5-minute walk of East River.

Onsite dining, 2 outdoor pools

This hotel features 3 restaurants, 2 outdoor pools, and an indoor pool. Bring the family and enjoy the children's club, children's pool, and playground. Enjoy the health club and perks like free self parking and a free area shuttle.

Free Internet, comfy beds

The 573 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Washers/dryers, balconies or patios, and pillowtop beds are also available.

Deluxe room

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$92* Per night/room 7 May - 8 May

Superior room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Commercial Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Guangzhou Phoenix City Hotel ratings based on 1 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Guangzhou Phoenix City Hotel

2 out of 5

Would not recommend this hotel.

The positive: The common areas are beautiful. The pool is amazing. The negatives: We were in China adopting our son and unexpectedly needed important paperwork faxed after the business center had closed at the hotel. The staff at the front desk would not open the business center nor allow the documents needed for the adoption to be sent to the front desk. They simply did not care that these documents were vital. No hot water in our room. Room is large but furnishings are older. Carpet was dirty. Food is outrageously expensive. Unless you like extremely authentic Chineses food, you will find it difficult to eat. We opted for peanuts and pretzels instead. We moved hotels mostly so we could eat. US citizen.

Posted by , from USA on 14 Aug. 2011

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Property Features

Guangzhou Phoenix City Hotel offers its guests 2 outdoor swimming pools, an outdoor tennis court, an indoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered. Public spaces have free WiFi and wired Internet. A business center and limo/town car service are available. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Guangzhou Phoenix City Hotel. A free area shuttle within 1 km is available. Self parking is free. Smoking is allowed in designated areas at this Baroque Guangzhou hotel.

  • 1 building
  • 573 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 279 sq m of conference space
  • Built in 2003
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Playground on site
  • Washer/dryer
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , RV, bus, truck parking

Transport

  • Airport: Guangzhou (CAN-Baiyun Intl.) (57.3 km / 35.6 mi)
  • Property shuttles: Free area shuttle within 1 km; airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Guangzhou Phoenix City Hotel offers 573 accommodations with washers/dryers and minibars (stocked with some free items). Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. 37-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

  • Washer and dryer
  • Private balcony or patio
  • Sitting area
  • Pillowtop beds
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Private outdoor space
  • HD television
  • Satellite channels
  • Refrigerator
  • Electric kettle
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception on select days.

Vienna Restaurant - This restaurant serves breakfast, lunch, and dinner.

Chinese Restaurant - This restaurant serves breakfast, lunch, and dinner.

No.99 Bar - Onsite restaurant.

Japanese Restaurant - Onsite restaurant.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation.

Airport shuttle service is available on request from 6 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.

The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a free shuttle from the main building to apartment building. Contact information is provided in the reservation confirmation email.

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 6 AM to 10:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 2 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 108 for adults and CNY 54 for children (approximately)
  • Airport shuttle fee: CNY 500 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Guangzhou Phoenix City
  • Guangzhou Phoenix City Hotel
  • Phoenix City Guangzhou
  • Guangzhou Phoenix City
  • Guangzhou Phoenix City Hotel Hotel
  • Guangzhou Phoenix City Hotel Guangzhou
  • Guangzhou Phoenix City Hotel Hotel Guangzhou

You should know

  • Guangzhou Phoenix City Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.