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City Bay Palace Hotel

3.0 star property
3-star hotel near Halong Bay Marina

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Photo gallery for City Bay Palace Hotel

Executive Double Room | View from room
View from property
Exterior
Deluxe Double or Twin Room, City View
Breakfast, lunch, dinner served; Asian cuisine
Reviews
8.4

Very good

Popular amenities

  • Breakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Check out the area

Map
156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh, Ha Long, Quang Ninh Province, 00000
  • Popular LocationHalong Bay Marina5 min walk
  • Popular LocationSun World Ha Long Park7 min drive
  • Popular LocationHa Long International Cruise Port7 min drive
  • AirportHaiphong (HPH-Cat Bi)53 min drive

Room options

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double or Twin Room, Non Smoking, City View

Minibar, in-room safe, desk, blackout drapes

Superior Double or Twin Room, Non Smoking, City View

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite

Suite

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View

  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Non Smoking, Ocean View

Deluxe Room, Non Smoking, Ocean View

Deluxe Room, Non Smoking, Ocean View

  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior
Best Western Premier Sapphire Halong
Pool
Spa
Kids pool
Parking included
4.7 out of 5, Exceptional, (26)
The price is CA $81
per night
CA $91 total
includes taxes & fees
25 May - 26 May
Best Western Premier Sapphire Halong

About the area

Ha Long

City center stay.At this Hon Gai hotel, you'll be within a 5-minute walk of Halong Bay Marina and Long Tien Pagoda. Also, Nha Tho Hon Gai Temple is within half a mile (1 km) and Quang Ninh Museum is within 2 miles (3 km).

What's nearby

  • Halong Bay Marina - 5 min walk
  • Quang Ninh Museum - 3 min drive
  • Sun World Ha Long Park - 7 min drive
  • Ha Long International Cruise Port - 7 min drive
  • Bai Chay Beach - 13 min drive

Getting around

  • Cai Lan Station - 13 min drive
  • Haiphong (HPH-Cat Bi) - 54 min drive

Restaurants

  • Bread Up - 1 min walk
  • Bà Ngân - Bánh Cuốn Chả Mực - 4 min walk
  • Rooftop Cafe & Bar - 5 min walk
  • Bánh Cuốn Gốc Bàng - 4 min walk
  • Lotteria - 1 min walk

About this property

City Bay Palace Hotel

3-star hotel near Halong Bay Marina
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly City Bay Palace Hotel. An airport shuttle (available on request) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Ha Long hotel.

  • 1 building
  • 58 guestrooms or units
  • 14 levels
  • Built in 2013
  • Breakfast available (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
City Bay Palace Hotel offers 58 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Ha Long hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free breakfast available
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch LCD TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 210000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 1700000 per vehicle (one way)
  • Rollaway bed fee: VND 210000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cashless payment methods are available for all transactions. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Bay Palace
City Bay Palace Halong
City Bay Palace Hotel
City Bay Palace Hotel Halong
City Bay Palace Hotel Ha Long
City Bay Palace Ha Long
City Bay Palace
Hotel City Bay Palace Hotel Ha Long
Ha Long City Bay Palace Hotel Hotel
Hotel City Bay Palace Hotel
City Bay Palace Hotel Hotel
City Bay Palace Hotel Ha Long
City Bay Palace Hotel Hotel Ha Long

City Bay Palace Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 40 out of 102 reviews" "
Rating 8 - Good. 42 out of 102 reviews" "
Rating 6 - Okay. 15 out of 102 reviews" "
Rating 4 - Poor. 1 out of 102 reviews" "
Rating 2 - Terrible. 4 out of 102 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shaun William

Disliked: Staff & service, property conditions & facilities, room comfort
Noise all day and all night long
Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise. Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant. The noise is allday long.
Stayed 3 nights in Jan 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel just old but very clean and good service
Stayed 1 night in Jan 2023

10/10 Excellent

SARBOJIT

Stayed 2 nights in Oct 2022

10/10 Excellent

Dayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.
Stayed 3 nights in Jan 2020

10/10 Excellent

FREDDIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over all very recommended
my stay is very comfortable location is very close to shopping and food store
Stayed 1 night in Sep 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great view of Ha Long Bay
My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.
Stayed 1 night in Jul 2019

8/10 Good

SHEE LAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

PIRESKANG, KEDAH, MALAYSIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.
Stayed 1 night in Sep 2018