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HI Hotel International Hamburg

Hotel near Hamburg Cruise Center in Hamburg

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Photo gallery for HI Hotel International Hamburg

Executive Studio Suite
Studio Suite | Living area
Reception
Front of property
Executive Studio Suite | Living area

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Billwerder Neuer Deich 14, Hamburg, HH, 20539
  • Place, Elbe
    ‪2 min walk‬
  • Place, Hamburg Wholesale Market
    ‪3 min drive‬
  • Place, Mehr!-Theater am Großmarkt
    ‪3 min drive‬
  • Airport, Hamburg (HAM)
    ‪26 min drive‬

Room options

View all photos for Twin Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Twin Room

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Twin Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Executive Triple Room

Executive Triple Room

Executive Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Suite

Studio Suite | Living area

Studio Suite

  • River view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Double Room

8.4 out of 10
Very good
(8 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Twin Room

Basic Twin Room

Basic Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

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In-room safe, individually decorated, individually furnished, desk

Holiday Inn Hamburg - Berliner Tor by IHG

Hamburg-Mitte
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 523 reviews
The price is CA $101
CA $108 total
includes taxes & fees
Feb 22 - Feb 23
Holiday Inn Hamburg - Berliner Tor by IHG

About the area

Hamburg

Hamburg-Mitte stay.With a stay at this Hamburg-Mitte hotel, you'll be within half a mile (1 km) of Elbe and 2 miles (3 km) of Hamburg Wholesale Market. Mehr!-Theater am Großmarkt and Markthalle Hamburg are also within 2 miles (3 km).

What's nearby

  • Elbe - 2 min walk - 0.2 km
  • Norderelb Bridges - 3 min walk - 0.3 km
  • Hamburg Wholesale Market - 3 min drive - 1.3 km
  • Mehr!-Theater am Großmarkt - 3 min drive - 1.6 km
  • International Maritime Museum - 6 min drive - 3.3 km

Getting around

  • Elbbrücken Station - 9 min walk
  • Rothenburgsort S-Bahn - 16 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Veddeler Fischgaststätte - ‬19 min walk
  • ‪Maya Kaffeerösterei - ‬20 min walk
  • ‪Schwabenplatz Markt - ‬20 min walk
  • ‪akan afrofusion Restaurant - ‬16 min walk

About this property

HI Hotel International Hamburg

Hotel near Hamburg Cruise Center in Hamburg
As a guest of HI Hotel International Hamburg, you'll find a vending machine, multilingual staff, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. HI Hotel International Hamburg also features a front-desk safe and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Hamburg hotel is smoke free.

  • 385 guestrooms or units
  • 18 levels
  • 2 buildings
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Computer for guest use
  • Elevator
  • No smoking on site
HI Hotel International Hamburg offers 385 accommodations with safes and complimentary newspapers. Beds feature down comforters. A pillow menu is available. 90-cm flat-screen televisions come with satellite channels. Bathrooms include bathtubs and hair dryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Similar properties

Bar (on property)
HYPERION Hotel Hamburg
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
4.4 out of 5, Excellent, 1,000 reviews
HYPERION Hotel Hamburg

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 22 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 18 per person

Things to do

  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 90-cm flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from December 21 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Covered self parking fee: EUR 22 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hamburg Holiday Inn
Holiday Inn Hamburg
Holiday Inn Hotel Hamburg
Holiday Inn Hamburg Hotel
Holiday Inn Hamburg Hotel Hamburg

HI Hotel International Hamburg Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 302 out of 1000 reviews
Rating 8 - Good. 420 out of 1000 reviews
Rating 6 - Okay. 186 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

LUIS FELIPE

Stayed 2 nights in Oct 2025

10/10 Excellent

Jongsoo

Stayed 4 nights in Sep 2025

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was in excellent conditions.. Bath comfortable.. the things to improve is to have a gym
Stayed 2 nights in Oct 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment and good sized room. Good facilities.
Stayed 1 night in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in Jul 2025

8/10 Good

Silvia Doris

Liked: Staff & service
Stayed 3 nights in May 2025

4/10 Poor

Cevat

Travelled with group
Liked: Staff & service
There is a lot of people living in the hotel and very angry faces, I didn’t feel comfortable and I wouldn’t stay again.
Stayed 2 nights in May 2025

10/10 Excellent

Eda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, the staff was very friendly. The bar was very nice, old style. We will prefer again for our next visit
Stayed 1 night in Dec 2024

2/10 Terrible

Mario

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast is great but the facility is very decayed. Carpets and curtains are stained and broken - they seem at least 20 years old. The location is bad for a tourist. Cabs are difficult to get and take a long time. Not walkable to downtown and touristic destinations. It feels like a cheap college dorm. I think people actually live in it. Definitely not the price Expedia found for us.
Stayed 2 nights in Sep 2024

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2024

2/10 Terrible

Artur

Stayed 4 nights in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jun 2024

8/10 Good

Dawn

Stayed 2 nights in Jun 2024

10/10 Excellent

Yevgeniy, hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean,,good location.
Stayed 1 night in Jun 2024

2/10 Terrible

Rune

Disliked: Property conditions & facilities, room comfort

This hotel fails the basics

The word that most aptly describes this hotel is "worn". It appears to have built in the late 80's or early 90's and I don't think there has been a single refurbishment effort made since. The carpets are near threadbare, the walls are in dire need of a paint job, and I don't think a single piece of furniture in the room was undamaged, though for the most part it was still functional. There were too few wall sockets to charge more than one phone without disconnecting lamps and right outside the room one wall lamp flickered and another was burnt out, but the one unforgivable crime was the state of the madras. There were 2 single madrases to a double bed (which is apparently the German way). Both were of dubious quality, but while one was at least still firm the other was so worn and soft that you basically fell into it like a waterbed leading to me waking up the next morning with back pain. The bed is the one thing that MUST be okay, otherwise nothing is okay, when we complained we were told that there was nothing to be done, how a hotel this size doesn't have a few reserve madrases on hand is beyond me, but dealing with breakages is, as we have already established, a non-priority at the Holiday Inn. Even if everything else had been top notch, a faulty bed earns you one star, so that is what this hotel is getting. Do not stay at the Holiday Inn if you have other options.
Stayed 2 nights in May 2024

10/10 Excellent

gemma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely lovely inside. Gorgeous artworks, modern and spacious lobby. The restaurant and bar was amazing and staff were friendly and attentive. The food was great and the service too. Our room was simple and very clean, perfect for what we needed. The view was not too bad, the area its in looks run down, with derelict buildings and graffiti and sewage smells to one side amd a nice park and the river to another. I mean its close to a motorway and train station...good transport links so we hopped on and off of the trains, we couldn't fault the public transport system. Not sure how safe i felt walking back under the motorway at night-time, but didnt see many people. The hotel felt very safe and I would return again. Thanks for having us Hamburg!
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service

Okay

On the outskirts of the city centre but easy transport links. Hotel reception staff very professional and efficient. The triple room we had had a lovely view overlooking the river but was rather dated. Mattress edge was rather saggy. Didn't have breakfast as at €20 each it's far too expensive. Housekeeping could have been better, didn't replace coffee sachets or toiletries.
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Mafidul

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Staff & service, property conditions & facilities
It is just ok. Nothing special.
Stayed 4 nights in Jul 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Jacek

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Very weak location and disappointing service.

I was very disappointed with this hotel. Location is very weak and surrounding does not look great. You have to take taxi or public transport as walking - despite not long distance - to center is not very pleasant. Service was quite weak as there are in the reception generally young and not very experienced staff. Breakfast is expensive (20 Euros) in comparison to other hotels in Germany. Unfortunately, there is no other option close to hotel. The cost of the hotel is very high comparing to value, which offers. I do not understand why it has 4 stars... I will never stay again in that Holiday Inn.
Stayed 3 nights in May 2023

6/10 Okay

Klaus

Stayed 1 night in Apr 2023

6/10 Okay

Olga

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

too expensive for a broken mattress

The hotel doesn't even deserve 3 stars, let alone 4. We paid for a triple room with 3 single beds, and got 2 beds and an extra bed with 2 mattresses that can be joined, height 30 cm from the floor. When I tried to ask for a 3rd normal bed, they were not interested, instead they said that Hotels charged me for 3 single beds and that I should complain to them, because they don't have another room. The maximum unprofessionalism of the manager who says that I am breaking my back for 3 nights in a room that costs 431 euros for 3 days without breakfast. Overpriced for the overall service, location and facilities, which are not there as if you were in a one-star hotel.
Stayed 3 nights in Apr 2023

10/10 Excellent

Josiah

Stayed 1 night in Apr 2023