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Highxuan Spa Hotel

4.5 star property
4.5-star luxury hotel in Xihu

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Highxuan Spa Hotel

Photo gallery for Highxuan Spa Hotel

Library
Lobby
Front of property - evening/night
Deluxe Room
Daily buffet breakfast (CNY 90 per person)

Overview of Highxuan Spa Hotel

Reviews
7.6

Good

Popular amenities

  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
Building No.9, Westbrook Resort, No. 21, Zijingang Road, Hangzhou, Zhejiang, 310030
  • Popular LocationXixi Wetland Park1 min walk
  • Popular LocationLingyin Temple5 min drive
  • Popular LocationZhejiang University Yuquan Campus8 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)53 min drive

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

  • 115 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite

Suite

  • 105 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room

Premier Room

Premier Room

  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Shangri-La Hangzhou
Parking included
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (212)
The price is CA $170
per night
CA $198 total
includes taxes & fees
19 May - 20 May
Shangri-La Hangzhou

About the area

Hangzhou

Xihu stay.Within a 10-minute walk of this Xihu hotel, you'll find Xixi Wetland Park and National Wetland Museum of China. Cai Shenmiao and Zhejiang University Yuquan Campus are also within 3 miles (5 km).

What's nearby

  • Xixi Wetland Park - 1 min walk
  • Lingyin Temple - 5 min drive
  • Hangzhou Botanical Garden - 7 min drive
  • West Lake - 7 min drive
  • Zhejiang University Yuquan Campus - 8 min drive

Getting around

  • Dongyue Station - 6 min walk
  • East Railway Station (East Square) Station - 14 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 52 min drive

Restaurants

  • 太古餐厅 - 9 min walk
  • 钛晶乐坊ktv - 7 min walk
  • 吾岛融合餐厅 - 7 min walk
  • Jamaica Coffee Shop - 9 min walk
  • 西溪天堂 - 2 min drive

About this property

Highxuan Spa Hotel

4.5-star luxury hotel in Xihu
Highxuan Spa Hotel offers its guests a full-service spa. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. Event space at this hotel measures 3229 square feet (300 square meters) and includes conference space. Spa services, a library, and tour/ticket assistance are also featured at the luxury Highxuan Spa Hotel. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hangzhou hotel is smoke free.

  • 68 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 3229 sq ft of conference space
  • 300 sq m of conference space
  • Built in 2011
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Highxuan Spa Hotel offers 68 air-conditioned accommodations with MP3 docking stations and minibars. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 曦spa. Services include facials, body scrubs, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily: CNY 90 for adults and CNY 45 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Full-service spa
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV
  • MP3 dock
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Food and drink

  • Espresso maker
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Highxuan Spa Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 90 for adults and CNY 45 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

This property requires all guests, regardless of age, to provide valid identification at check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Xixuan Hotel
Xixuan Spa
Xixuan Spa Hangzhou
Xixuan Spa Hotel
Xixuan Spa Hotel Hangzhou
Highxuan Spa Hotel Hangzhou
Highxuan Spa Hotel
Highxuan Spa Hangzhou
Highxuan Spa
Highxuan Spa Hotel Hotel
Highxuan Spa Hotel Hangzhou
Highxuan Spa Hotel Hotel Hangzhou

Highxuan Spa Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ben, USA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Spa resort, however no AC!!
It is a nice hotel. Lacking in customer service however. Also had problem with room comfort level. We left the room with the AC set by the staff, came back and it was the fact same temperature. Someone came in and measured the temperature of the vents and it showed no cool air was coming into the room. Was told that they needed to turn on another machine. Finally at 10 o'clock they agreed to put us in another room, however they had no more family rooms and had to split up our family. The other rooms were cooler. They said they try to keep the temperature at 25 degrees celsius. pretty hot considering the outside temperature and it is supposed to be a spa hotel.
Stayed 1 night in Jul 2018

8/10 Good

MERNG PHANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel but watch the transportation
The room was good and clean and it would be a relaxing place, some distance away from the bustle of the city. The downside is that sometimes it is difficult to get a taxi from the location - especially in the morning. Not good if you are in a hurry.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
can be better
Design is good, but in poor maintenance, I don't know why there is no wifi, I can't believe that now a day, there is a hotel without wifi. (well, they said in maintenance). I'd like to go to gym, but same replied - in maintenance. I wish hotel operator can improve it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is big in reasonable price
Improvement: Reservation system can sync up between Hotel and Expedia. At Expedia I marked 2 nights but hotel in 1 only

4/10 Poor

Kyan, Toronto

Disliked: Property conditions & facilities, room comfort
Too far away and the beds are too small.
The hotel is located far away from the city and Hangzhou's traffic is bad. It's a hilly area with one lane roads and there are tonnes of tourists. The bathroom has broken tiles and weird design, looked like it was badly designed. The hotel is pretty empty. I do not recommend anyone as the location is too far from restaurants and tourists' hot spots. It's surrounded by swamps and if you want a spa getaway, maybe this is the right place. Mind you, the bathrooms are horrible, the bedrooms are set up weirdly, no TV channels and beds are small!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
設備も綺麗で、スタッフもとても親切でした。また泊まりたいと思いました。
Stayed 2 nights in May 2019

2/10 Terrible

CNN, 東京

Disliked: Cleanliness, staff & service, room comfort
スタイルに拘りスタッフの教育がなってない！
毎月出張で隣りのシェラトンに泊まるが、今回スパの文字に惹かれ3泊したが、スパでは無くマッサージだった。インテリアは図書館か美術館的でお洒落だが、初日から置いて出たカミさんの化粧品ごと化粧ポーチが無くなり、コーヒーカップは夜戻ると朝のまま汚れて置いてあるのが連日。チェックアウト時に写真に撮ったカップを見せ指摘しても、ソーリーだけ(@_@)
Stayed 3 nights in Apr 2018

10/10 Excellent

jane chui, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服務很好,工作人員都很親切,很有耐心解答各種問題,還有電瓶車送我們去西溪裡面各處地方很方便,我入住的是套房,地方蠻大的,但房間的燈光不夠,太暗了！
Stayed 2 nights in Nov 2017

6/10 Okay

R, Hong Kong

Liked: Staff & service
Disliked: Property conditions & facilities
Services are excellent. Staff are extremely helpful and are willing to step up to solve problems I had on transportation and spa services. However it was very disappointing that the spa facility was temporarily closed without any notice on the website whatsoever. It is called “Highxuan Spa Hotel”, if only I knew the spa was under renovation I would consider booking other hotels!
Stayed 2 nights in Nov 2017

6/10 Okay

Chia Chen

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
暖氣不暖，燈光暗，沒有充足燈光，房間很暗，又很冷