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Holiday Inn Express Hangzhou Westlake East by IHG

Property class: 2.5
Hotel near West Lake, connected to a rail/subway station in Hangzhou

Choose dates to view prices

Photo gallery for Holiday Inn Express Hangzhou Westlake East by IHG

A modern building with a geometric facade and signage for Holiday Inn Express.
A modern hotel room with a large bed, a city view, a desk, and a TV.
Restaurant
A modern lobby with a polished floor, seating areas, and a reception desk.
A modern hotel room with a large window, a sofa, a dining table, and a bed.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
NO.2 WESTLAKE AVENUE, SHANGCHENG DISTRICT, Hangzhou, 310009
  • Place, Qinghefang Old Street
    ‪5 min drive‬
  • Place, Museum of Traditional Chinese Medicine
    ‪5 min drive‬
  • Place, Hu Xueyan Former Residence
    ‪6 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, City View

A blue mug with a cartoon character and a dental kit label.

Standard Room, Multiple Beds, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Room (Specialty)

A bed with white bedding and pillows against a textured wall.

Room (Specialty)

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

A bed with white bedding and pillows against a textured wall.

Standard Room

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Lake View

Room

Standard Room, 1 King Bed, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Lake View

Room

Standard Room, 2 Twin Beds, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Room

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Room

Standard Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

A hotel room with a desk, two beds, a potted plant, and a sign on the wall.

Standard Room, 2 Twin Beds

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, City View

Room

Standard Room, 2 Twin Beds, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

A modern hotel room with a large bed, a city view, a desk, and a TV.

Suite, 1 Bedroom

  • Lake view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

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About the area

Hangzhou

Downtown Hangzhou stay.Your stay at this Downtown Hangzhou hotel places you within 2 miles (3 km) of West Lake and Museum of Traditional Chinese Medicine. Phoenix Mosque and Si Cheng Church are also within 2 miles (3 km).

What's nearby

  • Qinghefang Old Street - 5 min drive - 3.5 km
  • Museum of Traditional Chinese Medicine - 5 min drive - 3.5 km
  • Hu Xueyan Former Residence - 6 min drive - 4.4 km
  • Zhu Bingren Bronze Art Museum - 6 min drive - 4.4 km
  • Wulin Square - 9 min drive - 4.7 km

Getting around

  • Moyetang Station - 1 min walk
  • Hangzhou Station - 2 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 27 min drive

Restaurants

  • ‪滿江紅 - ‬3 min drive
  • ‪甘其食·手工大包子·粥(清泰街二店) - ‬18 min walk
  • ‪McDonald's - ‬19 min walk
  • ‪上島咖啡 錦波dian - ‬2 min drive
  • ‪近江老太婆海鲜 - ‬12 min walk

About this property

Holiday Inn Express Hangzhou Westlake East by IHG

Hotel near West Lake, connected to a rail/subway station in Hangzhou
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 1619 square feet (150 square meters) and includes a conference center. The business-friendly Holiday Inn Express Hangzhou Westlake East by IHG also features a vending machine, complimentary newspapers in the lobby, and laundry facilities.

Smoking is allowed in designated areas at this Hangzhou hotel.

  • 252 guestrooms or units
  • 21 levels
  • Meeting rooms
  • 1619 sq ft of conference space
  • 150 sq m of conference space
  • Breakfast available (free)
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Dining venue
Holiday Inn Express Hangzhou Westlake East by IHG offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters. A pillow menu is available. Televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

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  • Free WiFi
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 on-site accessible parking spaces
  • Area rugs in room
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Low-height door lock
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Express Hangzhou Westlake East by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Holiday INN EXP Westlake East
Holiday Inn Express Hangzhou Westlake East
Holiday Inn Express Hangzhou Westlake East by IHG Hotel
Holiday Inn Express Hangzhou Westlake East an IHG Hotel
Holiday Inn Express Hangzhou Westlake East by IHG Hangzhou
Holiday Inn Express Hangzhou Westlake East by IHG Hotel Hangzhou

Frequently asked questions

How close is Holiday Inn Express Hangzhou Westlake East by IHG to the airport?

Holiday Inn Express Hangzhou Westlake East by IHG is 18.3 mi (27-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Express Hangzhou Westlake East by IHG?

As of Oct 26, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hangzhou Westlake East by IHG on Nov 24, 2026 start from CA $65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Express Hangzhou Westlake East by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express Hangzhou Westlake East by IHG.

Does Holiday Inn Express Hangzhou Westlake East by IHG offer free breakfast?

Holiday Inn Express Hangzhou Westlake East by IHG offers free self-serve breakfast every day from 6:30 AM to 10:00 AM.

Is there a casino at Holiday Inn Express Hangzhou Westlake East by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Express Hangzhou Westlake East by IHG?

Check-in begins at 2:00 PM.

Is there free parking at Holiday Inn Express Hangzhou Westlake East by IHG?

Free parking is not available at this hotel.

Does Holiday Inn Express Hangzhou Westlake East by IHG have a pool?

Holiday Inn Express Hangzhou Westlake East by IHG does not have a pool.

Does Holiday Inn Express Hangzhou Westlake East by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Holiday Inn Express Hangzhou Westlake East by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express Hangzhou Westlake East by IHG to downtown Hangzhou?

Holiday Inn Express Hangzhou Westlake East by IHG is 1.4 mi away from Hangzhou.

Holiday Inn Express Hangzhou Westlake East by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 67 reviews
Rating 8 - Good. 16 out of 67 reviews
Rating 6 - Okay. 11 out of 67 reviews
Rating 4 - Poor. 1 out of 67 reviews
Rating 2 - Terrible. 2 out of 67 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only 1 night, but the reception staff were warm and friendly.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast is assum...
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located but a bit dated. The lobby and lift were quite far apart having to go through corridors. Much more expensive compared to local hotel chains. Breakfast was not as good as the same hotel chain in other cities.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special thanks go to CC Zheng, who enthustically help me book a taxi to airport. Thanks CC
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday inn good quality on a budget.

Good quality, but relatively budget hotel. Semi western which gives a good flavour of local, but without filthy smokers. We got a higher grade room for little more on hotels.com. Good to see the stinky smokers are finally being given the bums rush in china... at more western hotels anyway. Their pervasive stink is unbearable at very chinese hotels, so be warned. Generally a western name gets you better quality as they have a brand to protect.
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Liked: Amenities
Lots of inexperienced staffs. Service are in average standards. Room cleaning is not detail, always has shortages in the refill. Breakfast is good. Noisy, kids are playing around in the rear side of the lobby and the restaurant.
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next to the high speed train station and 2 subway stops away from the West Lake. 20 minutes walk to the walking street shopping center.very convenient. Check in was too slow, amenities are basic. No refrigerator in room. Didn’t go for breakfast, heard is decent but limited offerings of western food. Overall very good value for the money.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is abuting on another hotel and it made us difficult to find its excat location. There is no lay-by/taxi stand in front of the hotel to facilitate arrival at/department from the hotel.
Stayed 1 night in Dec 2023
Verified review

2/10 Terrible

Disliked: Property conditions & facilities
This hotel don't furture refrigerator.
Stayed 3 nights in Aug 2023
Verified review

6/10 Okay

The good about this hotel is the proximity to the Metro Station. However when it come to cleanliness, there is room of improvement. The aircon vent in the room is filled with a thick layer of dirt. Please do arrange for servicing upon review of this feedback. Aside the front desk staff on night shift need to be more attentive to customers' request. We do understand there maybe fewer staff on duty but please do not respond negatively. Thank you.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BIG TIP ON CHECKOUT

Good place to stay on a budget, high quality for price. Good size clean rooms. great staff. Good location . No disgusting smokers noticed as per Chinese-name hotels. TIP. watch out. Some hotels in China don't understand the hotels.com (expedia) credit system... ask for a manager if the staff start trying to get the money off you. They must debit the booking code in expedia where your money was held in trust if you pre-paid. You may have to insist on the manager. ALLOW TIME !! Most western hotel names understand, but I still get about 1 in 10 that doesn't. Be aware Hotels.com is owned by expedia.... this will help greatly. There is no translation name for expedia either. Stick with western-named hotels , not obvious chinese ones like "happy blossom golden sun bloom "etc etc. You are also more likely to not get stuck with problems of language.
Stayed 5 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
各方面都還不錯，地點更是好，很便利出行，沒什麼好挑剔的。
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
비즈니스 호텔로 객실 훌륭, 조식도 괜찮음
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

來杭州的好選擇

乾淨整潔的環境，豐富的早餐！
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

美好安靜的

環境優雅 安靜噪音無
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
洗衣服免费是好点。服务员冷面孔多。停车厂的保安必须换了，为了应付领导的检查，居然让我们准备登记入住时走后门进酒店。早餐ok。
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
鄰近地鐵站，交通方便！ 自助早餐不俗，值得推薦！推薦
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

杭州駅（城站）を出てすぐのところ。

杭州駅（城站）A3口を出てすぐのところ。レストラン、コンビニ、その他の店もなんでもあります。ホテルの質もいい方だと思います。最近中国のホテルは名前をよく変えるのでそこは注意。
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常接近地鐵站出口，交通十分方便！杭州當地朋友也說是不錯的選擇！ 房間乾淨整潔，唯獨少了電冰箱！夏天就要到附近的便利店自行購買了！ 另外要一讚是酒店的自助早餐！款式豐富，是中/西式，保證滿意！
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

整體很好

有些設施壞了，要盡快修理，例如乾衣機、咖啡機，其他都好好
Stayed 9 nights in Apr 2024
Verified review

6/10 Okay

交通方便
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點在地鐵1, 5線上，7線一站，交通方便不論機場還出遊都方便。計程車起跳13人民幣，包車遊也方便。住宿樓下有小餐館和便利店。飯店一樓有電動可以玩，只有一台。整體住宿非常愉快！
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
正對地鐵出口 附近購物與吃飯方便
Stayed 2 nights in Dec 2023