West Lake Hillview International Hotel

4.5-star luxury hotel near West Lake

Choose dates to view prices

A long, narrow hallway with a marble floor, glass doors on the left, and sheer curtains on the right.

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Hot tub
Parking included
Air conditioning
Gym
Breakfast available

Explore the area

37 Lianghuafeng Road, Yuhuang Mountain, Hangzhou, Zhejiang, 310001

Place, West Lake
‪15 min walk‬
Place, Hangzhou Zoo
‪19 min walk‬
Place, Leifeng Pagoda
‪2 min drive‬
Airport, Hangzhou (HGH-Xiaoshan Intl.)
‪31 min drive‬

Room options

A hotel room with a bed, bedside table, and a desk with a chair.

Building No.1 Family Room with Mountain View

Sleeps 3
Free WiFi

Standard Room, Hill View

Hill view
30 sq m
Sleeps 3
2 Twin Beds
Free wired internet

Deluxe Room, Hill View

Hill view
58 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds
Free wired internet

Romantic Star Obervation Room

Sleeps 3
1 King Bed
Free wired internet

A hotel room with a large bed, a wooden headboard, a balcony with a chair, and a view of the outdoors.

180 Mountain Garden Room

Mountain view
Sleeps 3
1 King Bed
Free wired internet

Royal Suite

Sleeps 3
1 King Bed
Free wired internet

Suite Duplex

Sleeps 3
1 King Bed
Free wired internet

Garden view room

Garden view
40 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds
Free wired internet

Standard Room

42 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds
Free wired internet

Minibar, blackout drapes, cribs/infant beds, free wired internet

Cozy 2-bed Room

Sleeps 2
Free WiFi

Queen Room With Mountain View

Sleeps 2
Free WiFi

About the area

Hangzhou

City center retreat .Your stay at this Xihu hotel places you within 2 miles (3 km) of West Lake and Manlong Guiyu Park. Siyan Well and China National Silk Museum are also within 2 miles (3 km).

What's nearby

China National Silk Museum - 15 min walk - 1.2 km
West Lake - 15 min walk - 1.3 km
Hangzhou Zoo - 19 min walk - 1.6 km
Leifeng Pagoda - 2 min drive - 1.8 km
Hupao Valley Spring - 2 min drive - 2.1 km

Getting around

Wushan Square Station - 3 min drive
Hangzhou Station - 13 min drive
Hangzhou (HGH-Xiaoshan Intl.) - 37 min drive

Restaurants

‪星巴克咖啡(杭州雷峰塔商业街店) - ‬14 min walk
‪Starbucks - ‬15 min walk
‪翠雨厅茶室 - ‬3 min drive
‪南山人家 - ‬19 min walk
‪大叔的店 - ‬19 min walk

About this property

West Lake Hillview International Hotel

4.5-star luxury hotel near West Lake

West Lake Hillview International Hotel offers its guests a hot tub, a sauna, and a fitness center. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

A business center and a meeting room are available. A rooftop terrace, a library, and an arcade/game room are also featured at the luxury West Lake Hillview International Hotel. A train station pick-up service and a train station drop-off service are available for a fee. Free self parking is available.

This 4.5-star Hangzhou hotel is smoke free.

189 guestrooms or units

5 levels

Built in 2007

Buffet breakfast (free)

Terrace on the roof

Conference center

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Library

Garden

Gift shop

Newspapers in lobby (free)

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

No smoking on site

Lockers available

Bar or lounge

Coffee shop

West Lake Hillview International Hotel offers 189 air-conditioned accommodations with minibars and complimentary bottled water. LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and children's slippers. This Hangzhou hotel provides complimentary wired Internet access.

Similar properties

Parking included
Free WiFi
Restaurant
Air conditioning

CA $104 total

includes taxes & fees

Jun 28 - Jun 29

Property amenities

Family friendly

Arcade/game room
In-room crib
Laundry facilities

Internet

Available in all rooms: Free wired internet

Parking and transportation

Airport shuttle available
Train station pick-up and drop-off shuttle (surcharge)
Train station shuttle at scheduled times
Free self parking on site

Food and drink

Breakfast available for a fee: CNY 50 per person
A bar/lounge
A coffee shop/cafe

Things to do

Arcade/game room
Gym
Hot tub
Library
Pool
Sauna
Shopping
Steam room

Accessibility

Elevator

Room amenities

Entertainment

LCD TV with digital channels

Bedroom

Blackout drapes
Crib

Bathroom

Children's slippers
Free toiletries
Private bathroom
Soap

Food and drink

Free bottled water
Limited room service
Minibar

Air conditioning
Phone

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Cribs (infant beds) are available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Breakfast fee: approximately CNY 50 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Mobile payment options include: Alipay and WeChat Pay

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Alipay, and WeChat Pay.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hillview International

Hillview International Hotel

West Lake Hillview International

West Lake Hillview International Hotel

West Lake Hillview International Hotel Hangzhou

West Lake Hillview International Hangzhou

West Hillview International

West Hillview Hotel Hangzhou

West Lake Hillview International Hotel Hotel

West Lake Hillview International Hotel Hangzhou

West Lake Hillview International Hotel Hotel Hangzhou

Frequently asked questions

How close is West Lake Hillview International Hotel to the airport?

West Lake Hillview International Hotel is 25.3 mi (37-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

Does West Lake Hillview International Hotel have an airport shuttle?

Airport shuttle services are not available at West Lake Hillview International Hotel.

Does West Lake Hillview International Hotel offer free breakfast?

West Lake Hillview International Hotel offers free buffet breakfast every day.

Is there a casino at West Lake Hillview International Hotel?

No, there is no casino at this hotel.

What time is check-in at West Lake Hillview International Hotel?

Check-in begins at 2 PM.

Is there free parking at West Lake Hillview International Hotel?

This hotel offers free self parking.

Does West Lake Hillview International Hotel have a pool?

Yes, there's a pool.

Does West Lake Hillview International Hotel have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is West Lake Hillview International Hotel to downtown Hangzhou?

West Lake Hillview International Hotel is 3.4 mi away from Hangzhou.

West Lake Hillview International Hotel Reviews

7.4

Good

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Property conditions & facilities

Verified

2/10 Terrible

B

Nov 22, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not very convenient

It looks like the property is undergoing some renovations. Check-in was done by someone at the reception counter who cannot speak English. He came upto our room, but the key card was not working. We had to go back to the reception to get another card for another room. Wifi password was provided only after we asked for it. But the connection was very bad. No breakfast provided. No restaurants at the hotel. The shower handle at the bathroom was leaking water everywhere. The reception was empty at the time of check-out. We had to wait for 10 - 15 minutes before someone could attend to us.

Stayed 2 nights in Nov 2024

Verified

6/10 Okay

Ayman

Apr 10, 2015

Disliked: Cleanliness, staff & service

Location is good. but hotel is not as expected

Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.

Verified

8/10 Good

Ali Rizvi

Apr 28, 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

IT is a nice hotel with excellent rooms.

Verified

2/10 Terrible

MZUS

Feb 27, 2014

Disliked: Staff & service

Disaster - don't go there

I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better

Verified

8/10 Good

T.M

Dec 11, 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

クラシックナ部屋

今回初めての宿泊（出張）ですが、全体的なホテルの施設は問題無し。但し、リゾート的なホテルなので場所が市内より離れており、車がないと移動が困難。周辺は特にコンビニ等も無し。休暇であれば、利用は問題ないかと。

Verified

8/10 Good

Nacho

Oct 4, 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rodeado de vegetacion. Muy tranquilo.

Nada mas llegar valoras el silencio y la exhuberante vegetacion que te rodea. Estas a 20 minutos andando del westlake y la ciudad. Viviendo en el ajetreado Shanghai, este lugar es un escape ideal para nosotros. Volveremos.

Verified

8/10 Good

Did

Jul 30, 2013

Liked: Cleanliness, staff & service

Une bonne alternative pour etre un peu a l'ecart

En negatif, la clim, pas assez forte et un peu eloignee du centre. En positif, le bon rapport qualite prix.

Verified

8/10 Good

光子

Jul 17, 2013

Liked: Staff & service, property conditions & facilities, room comfort

酒店环境，设施都可以。

酒店白色地毯大脏，其他方面都很好。

Verified

8/10 Good

G. Henegar

Jul 17, 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hangzhou

Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.

Verified

2/10 Terrible

Verified traveller

Jun 18, 2013

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

最低なホテル

最低のホテルです。今後は使用しないことをお勧めします。従業員のミスを、お客様に負担させます。そして、最後には無料にすることで、謝罪の言葉もありません本当に、このホテルには星がついているのかも不安に思います最後に本当に不愉快な思いをさせて頂きますそして、予定の仕事にも遅れる事になりました。本当に最低なホテルです。最後に少しでも、謝って頂ければ気分も晴れたと思います。しかし、無料にしますの言葉だけでした。さわってもいないものや、見たことがないものが部屋になっかただけで、罰金言葉やカバンまで開けられ確認をしました。本当に、ホテルを名誉棄損で訴えたいぐらです。中国のホテルの為、出来ないと思いますが、日本人として考えられない対応のホテルです泊まらない事をお勧めします。

Verified

2/10 Terrible

LD

May 9, 2013

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointing

The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.

Verified

8/10 Good

Fu-Jen

Mar 23, 2013

Liked: Cleanliness, staff & service, room comfort

白堤，蘇堤

全体はよいのですが、checkoutのときに金額を請求されました。交渉した結果は内部の連絡悪いせいでした。予約確認を持ち忘れないよう!!!

Verified

2/10 Terrible

Verified traveller

Jul 27, 2012

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommanded

There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.

Verified

10/10 Excellent

Jeff

Jun 4, 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Lake Hillview Hotel stay - second time

The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.

Verified

8/10 Good

Алексей

May 26, 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отель выглядит респектабельно

Для небольшого города очень приличный отель. Находится от вокзала около 40 км (60 юаней на такси). В 5 минутах езды до озера Сиху и в 10 до храма будды. В целом отель заработал бы 5, если бы не ресторан внизу, очень своебразная и дорогая еда и пиво (26 ианей - 0,33). Оценка 4.

Verified

10/10 Excellent

Stephen Mesker

May 23, 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.

Verified

8/10 Good

Bally

Apr 17, 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

杭州的藍天清水湾國際大酒店

酒店服務員有禮細心，房間清潔舒適，浴室設計美觀實用，整體不錯。中餐廳食物水準高，價格合理，唯一早餐應加强一點，加收費用無妨。但總括來説，是物超所值，好值得推薦給其他人。

Verified

10/10 Excellent

ALSALMAN

Feb 4, 2012

Liked: Cleanliness, staff & service, room comfort

MORE THAN EXPECTED

it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .

Verified

10/10 Excellent

Verified traveller

Dec 22, 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

杭州藍天清水灣-安靜又漂亮

The hotel its equipped with adequate services, its not the closest to the town but convenient to the public transportation.

Verified

4/10 Poor

SOCO...

Oct 19, 2011

Restaurant Service

there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!

Verified

4/10 Poor

Verified traveller

Oct 18, 2011

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.

Verified

10/10 Excellent

Hajime

Oct 9, 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

リゾート気分でゆっくり過ごせました。

アクセスはちょっと不便かもしれませんが、周りに緑が多く、リゾートホテルのような気分で過ごせます。宿泊したのは５階の最上階でしたので天窓があり、開放的あな気持ちになれました。部屋にはシャワー設備のみでバスタブがありませんでしたので、バスタブが必要な方は、よく確認して予約したほうが良いですね。ホテルのスタッフは、親切で英語もわかりやすく、きっちりと対応してくれました。

Verified

8/10 Good

Verified traveller

Sep 4, 2011

Liked: Cleanliness, property conditions & facilities, room comfort

West Lake Hillview - beautiful decor

We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.

Verified

8/10 Good

Thomas

Aug 9, 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très agréable

La chambre est très spacieuse. Le personnel parle l'anglais dans l'ensemble et ceux qui ont plus de mal font de très gros efforts. on peut y commander le train pour repartir. L'hotel nous appel un taxi également. Vraiment top

Verified

6/10 Okay

MANSOUR

Jul 16, 2011

Liked: Cleanliness, staff & service, room comfort

my opinion frankly

First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us. Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly. Thank you again

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West Lake Hillview International Hotel

Choose dates to view prices

Photo gallery for West Lake Hillview International Hotel

Reviews

Popular amenities

Explore the area

Room options

View all photos for Building No.1 Family Room with Mountain View

Building No.1 Family Room with Mountain View

View all photos for Standard Room, Hill View

Standard Room, Hill View

View all photos for Deluxe Room, Hill View

Deluxe Room, Hill View

Romantic Star Obervation Room

View all photos for 180 Mountain Garden Room

180 Mountain Garden Room

View all photos for Royal Suite

Royal Suite

View all photos for Suite Duplex

Suite Duplex

Garden view room

View all photos for Standard Room

Standard Room

View all photos for Cozy 2-bed Room

Cozy 2-bed Room

View all photos for Queen Room With Mountain View

Queen Room With Mountain View

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The Silk Lakehouse, Shangri-La Hangzhou

About the area

Hangzhou

What's nearby

Getting around

Restaurants

About this property

West Lake Hillview International Hotel

Similar properties

Pagoda Hotel Hangzhou Zijingang

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

National rating

Property is also known as

Frequently asked questions

West Lake Hillview International Hotel Reviews

Reviews

Good

8.0/10

7.2/10

7.6/10

Reviews

2/10 Terrible

B

Not very convenient

B

6/10 Okay

Ayman

Location is good. but hotel is not as expected

Ayman