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Commercial Hay Hotel

3.0 star property
Enjoy the free WiFi at this 3-star Hay hotel

Choose dates to view prices

Photo gallery for Commercial Hay Hotel

Deluxe Family Room
Balcony
Exterior
Buffet
Shower, rainfall showerhead, free toiletries, hair dryer
Reviews
7.8

Good

Popular amenities

  • HousekeepingHousekeepingHousekeeping
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
199 Lachlan Street, Hay, NSW, 2711
  • Popular LocationDunera Museum12 min walk
  • Popular LocationHay Heritage Walk13 min walk
  • Popular LocationBishop's Lodge3 min drive
  • AirportHay, NSW (HXX)3 min drive

Room options

View all photos for Budget Double Room

Budget Double Room

Budget Double Room

8.2/10 Very good
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Family Room

10/10 Exceptional
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

10/10 Exceptional
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family

Hypo-allergenic bedding, individually decorated, individually furnished

Two Bedroom Family

10/10 Exceptional
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Budget Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Twin Room

8.6/10 Very good
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Triple Balcony

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Triple Balcony

10/10 Exceptional
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Budget Triple Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Triple Room

10/10 Exceptional
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

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About the area

Hay

In Hay .Within a 15-minute walk of the hotel, you'll find Dunera Museum and Hay Heritage Walk. Hay Gaol Museum and Shear Outback are also within 2 miles (3 km).

What's nearby

  • Dunera Museum - 12 min walk
  • Hay Heritage Walk - 13 min walk
  • Hay Gaol Museum - 13 min walk
  • Shear Outback - 3 min drive
  • Bishop's Lodge - 3 min drive

Restaurants

  • The Convent - 8 min walk
  • Hay Services Club - 17 min walk
  • Robertson's Hot Bread Kitchen - 4 min walk
  • The Black Sheep Coffee Shop Hay - 8 min walk
  • Jolly Jumbuck Bistro - 2 min walk

About this property

Commercial Hay Hotel

Enjoy the free WiFi at this 3-star Hay hotel
As a guest of Commercial Hay Hotel, you'll find tour/ticket assistance, a picnic area, and laundry facilities. WiFi is free in public spaces. Commercial Hay Hotel also features express check-in, express check-out, and a microwave in a common area. Self parking is free.

Smoking is allowed in designated areas at this 3-star Hay hotel.

  • 31 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Outdoor picnic space
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
Commercial Hay Hotel offers 31 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Family friendly

  • Laundry facilities
  • Microwave
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Electric kettle
  • Microwave

More

  • Individually decorated
  • Individually furnished
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Contactless check-in and contactless check-out are available.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Commercial Hay Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 61 out of 160 reviews" "
Rating 8 - Good. 52 out of 160 reviews" "
Rating 6 - Okay. 19 out of 160 reviews" "
Rating 4 - Poor. 13 out of 160 reviews" "
Rating 2 - Terrible. 15 out of 160 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Cary

Stayed 1 night in Feb 2024

2/10 Terrible

Rebekah

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a former pub converted to offer basic accommodation. The building remains very run-down. There is dirt, cobwebs, grime, and random debris and clutter in most public places. The carpets look like they’ve been relocated here from an industrial facility - you can’t find an unstained section anywhere. The motel appears to focus on being dog-friendly, so animals sleep in the rooms. As a result, we found hair next to everywhere in ours, including inside the fridge and all over bed cover (suggesting it wasn’t changed since the last guest). We did not eat breakfast so can’t comment on the dining room. The staff were nowhere to be seen. I wouldn’t want to show my face either, to be honest.
Stayed 1 night in Dec 2023

6/10 Okay

Stacey

Business traveller
Liked: Staff & service
When looking at property, it indicated that the rooms were soundproof and that there were no pets. When I arrived, the manager told me that every room was a pet friendly room, the whole property was pet friendly. The room was also definitely not sound proof, I didn't sleep at all as there were trucks driving past all night and I heard every single one of them. I think they need to update their details on the WOTIF property page.
Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and ensuite were spotless, the bed was very comfortable and the continental breakfast was great. Would highly recommend the Commercial Hay Hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

JEONG HOON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Seamus

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No hot water in what looked like a derelict building. Stained carpet in room sticky underfoot and no staff to be seen. Sagging bed, no pillow case protectors on the pillows, everywhere looks very sad and neglected, have the owners run out of money to continue the refurbishments?? Would suggest you save your money and go to the motel next door which looks stunning!
Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Quiet
Room was very clean, quiet hotel on busy truck route. Had every thing we required and the breakfast included was a bonus while traveling.
Stayed 1 night in Nov 2023

4/10 Poor

veronica

Travelled with family
Disliked: Staff & service, property conditions & facilities
Wouldnt recommend it
The room was small and tidy.There was no bath towels or milk in the room. When we approached the staff member about the lack of towels or milk they first denied it possible, then got towels and milk from storage. The staff member was unfriendly The toilet seat was not securely mounted on the toilet and slid off sideways jarring my back. The room was not worth the money we were charged.
Stayed 1 night in Nov 2023

8/10 Good

Tania

Travelled with partner
Liked: Property conditions & facilities
Bathroom nicely renovated and clean The room was large, carpet stained obviously through patrons not caring. The only unfortunate thing was the quilt cover was dirty, so I didn’t want to use the quilt. I can see that they are trying to renovate and create a nice place to stay. It’s getting there. Would I stay again? Yes, most likely., as long as the quilt cover was clean.
Stayed 1 night in Oct 2023

4/10 Poor

Ana

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023