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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Baroque hotel near Helen Tubing & Helen Water Park

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Helen Downtown

A hotel room with a bed, a desk, a chair, a bathroom with a bathtub, and a view of greenery outside.
A reception area with a wooden counter, a refrigerator stocked with snacks, and a potted plant.
A room with two grey sofas, a wooden coffee table, and a window with blinds.
An indoor swimming pool with a glass ceiling, surrounded by lounge chairs and a view of the outside.
A breakfast bar with coffee machines, a microwave, and a refrigerator.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • 24/7 front desk

Explore the area

View in a map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Unicoi Hill Park
    ‪6 min walk‬
  • Place, Helen Arts & Heritage Center
    ‪6 min walk‬

Room options

View all photos for 1 King Bed Non-Smoking

A hotel room with a large bed, a striped armchair, a bedside table, and a lamp.

1 King Bed Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Double Beds Nonsmoking

A hotel room with two beds, a desk, a lamp, a wardrobe, and a window with curtains.

2 Double Beds Nonsmoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

A hotel room with two beds, a bedside table with a lamp, a mirror, and a bathroom with a towel rack.

Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A modern hotel room with a large bed, a sofa, a fireplace, and a bathroom with a bathtub.

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.4 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

A hotel room with a large bed, bedside tables, a nightstand, a mirror, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a large bed, a wooden headboard, a built-in bathtub, and bedside lamps.

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a television, and a minibar.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the area

Helen

In Helen .Within a 15-minute walk of the hotel, you'll find Helen Festhalle and Chattahoochee River. Helen Arts & Heritage Center and Unicoi Hill Park are also within half a mile (1 km).

What's nearby

  • Helen Festhalle - 2 min walk - 0.2 km
  • Unicoi Hill Park - 6 min walk - 0.5 km
  • Helen Arts & Heritage Center - 6 min walk - 0.5 km
  • Alpine Helen/White County Convention and Visitors Bureau - 11 min walk - 0.9 km
  • Helen Tubing & Helen Water Park - 20 min walk - 1.7 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Campfire Gather Round - ‬6 min walk
  • ‪Bigg Daddys Restaurant & Tavern - ‬6 min walk
  • ‪La Cabaña Mexican Restaurant - ‬6 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪The Troll Tavern - ‬4 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Baroque hotel near Helen Tubing & Helen Water Park
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in a common area, and a convenience store. Self parking is free.

Smoking is allowed in designated areas at this Baroque Helen hotel.

  • 57 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Convenience store
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
SureStay Hotel by Best Western Helen Downtown offers 57 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Similar properties

Lobby
Fairfield Inn & Suites by Marriott Helen
Helen
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 769 reviews
The price is CA $167
CA $200 total
includes taxes & fees
Aug 3 - Aug 4
Fairfield Inn & Suites by Marriott Helen

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Stroller

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in public areas
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

How close is SureStay Hotel by Best Western Helen Downtown to the airport?

SureStay Hotel by Best Western Helen Downtown is 97.4 mi (112-min drive) away from the Hartsfield-Jackson Atlanta International Airport (ATL) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of Jul 26, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on Jul 27, 2026 start from CA $147, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Helen Downtown have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Helen Downtown.

Does SureStay Hotel by Best Western Helen Downtown offer free breakfast?

SureStay Hotel by Best Western Helen Downtown offers free continental breakfast every day from 6:00 AM to 10:00 AM.

Is there a casino at SureStay Hotel by Best Western Helen Downtown?

No, there is no casino at this hotel.

What time is check-in at SureStay Hotel by Best Western Helen Downtown?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

Is there free parking at SureStay Hotel by Best Western Helen Downtown?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Helen Downtown have a pool?

SureStay Hotel by Best Western Helen Downtown features an indoor pool.

Does SureStay Hotel by Best Western Helen Downtown have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Helen Downtown to downtown Helen?

SureStay Hotel by Best Western Helen Downtown is 0.2 mi away from Helen.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1011 reviews
Rating 8 - Good. 238 out of 1011 reviews
Rating 6 - Okay. 106 out of 1011 reviews
Rating 4 - Poor. 34 out of 1011 reviews
Rating 2 - Terrible. 36 out of 1011 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Walking distance and clean rooms with great breakfast.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds, friendly staff and wonderful view
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, helpful staff and comfortable beds, Walking distance to downtown, convenient location
Stayed 1 night in Dec 2025
Verified

8/10 Good

STEPHEN M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and nice motel. Convenient to everything in downtown Helen. Would stay again!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sandra

Loved the location. The staff were very accommodating and courteous.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was awesome!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service
The staff was wonderful. It's absolutely perfect for a quick getaway.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. The staff was wonderful, and our visit of 3 days could not have been better. Thank you to the staff for making our 3 days a real pleasure!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced. Very close to downtown shoppes. Friendly staff.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, loved the jetted tub. Shower was plenty big enough for 2 people.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Staff were very friendly
Stayed 1 night in Feb 2026
Verified

8/10 Good

Corbin

Liked: Cleanliness, staff & service, amenities
Rooms were clean, Staff was friendly, Nice place to stay
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Rosario

Liked: Cleanliness
The location was perfect. The rooms were clean and decent. There were some renovations next-door that made our stay little different; other than that it was a good value for the money
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, cute little town. Just what I needed after a long day of travel from overseas to atlanta!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Room.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, short walk to most of the best places in town. Clean room and friendly staff
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, mattress was very soft and bumpy and faucet in the shower was held on by silicon and moved a little. Staff was pleasant and you could walk to town in a few minutes.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was easy and check-in was pretty straightforward. The room was comfortable and very clean. However, the pool and ice machine was out of order and tv remote wasn’t working properly. Breakfast was good and fresh. Overall, a good stay.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect the staff, the breakfast, the parking all of it
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful and friendly staff. Comfortable, clean, affordable rooms. Excellent place. I will definitely recommend it to others.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice 👌 clean and the people are so nice
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, property conditions & facilities
The room was nice and clean. The staff was wonderful and I would be staying here again
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and convenient location. Friendly staff.
Stayed 2 nights in Dec 2025

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