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The Watermill Hotel, Sure Hotel Collection by Best Western

3.0 star property
3-star guestrooms with free WiFi

Choose dates to view prices

Photo gallery for The Watermill Hotel, Sure Hotel Collection by Best Western

Daily buffet breakfast for a fee
Superior Room, 1 King Bed, Non Smoking
Reception
Porch
Property grounds

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Business services
  • Laundry
  • Housekeeping

Explore the area

View in a map
London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ
  • Place, Delta Force Paintball Hemel Hempstead
    ‪5 min drive‬
  • Place, Warner Bros. Studio Tour London
    ‪18 min drive‬
  • Place, Wembley Stadium
    ‪60 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪60 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the area

Hemel Hempstead

Near the airport.Within 3 miles (5 km) of this Hemel Hempstead hotel, you'll find Delta Force Paintball Hemel Hempstead and Boxmoor Golf Club. Rex Cinema and Gadebridge Park are also within 3 miles (5 km).

What's nearby

  • Delta Force Paintball Hemel Hempstead - 5 min drive - 3.3 km
  • Warner Bros. Studio Tour London - 18 min drive - 13.7 km
  • Windsor Castle - 52 min drive - 48.9 km
  • LEGOLAND® Windsor - 54 min drive - 50.6 km
  • Wembley Stadium - 60 min drive - 42.3 km

Getting around

  • Hemel Hempstead Station - 3 min drive
  • Chesham Underground Station - 10 min drive
  • Luton Airport (LTN) - 33 min drive

Restaurants

  • ‪The Bell Inn - ‬6 min drive
  • ‪The Fishery Inn - ‬3 min drive
  • ‪The Mallard (Harvester) - ‬3 min drive
  • ‪Sunrise Cafe - ‬5 min drive
  • ‪McDonald's - ‬13 min walk

About this property

The Watermill Hotel, Sure Hotel Collection by Best Western

3-star guestrooms with free WiFi
WiFi is free in public spaces. Business amenities include a business center and 7 meeting rooms. A terrace, barbecue grills, and a garden are also featured at the business-friendly The Watermill Hotel, Sure Hotel Collection by Best Western. Free self parking is available.

This 3-star Hemel Hempstead hotel is smoke free.

  • 71 guestrooms or units
  • 2 levels
  • 4 buildings
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • No smoking on site
The Watermill Hotel, Sure Hotel Collection by Best Western offers 71 accommodations with complimentary bottled water and hair dryers. This Hemel Hempstead hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and portable fans. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Exterior
Holiday Inn Express Hemel Hempstead by IHG
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  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 1,002 reviews
The price is CA $98
CA $117 total
includes taxes & fees
Jun 7 - Jun 8
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Property amenities

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 for adults and GBP 6.95 for children

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Assistive listening devices
  • Thin carpet in room
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM

Front desk staffed during limited hours

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12.95 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Watermill

Best Western Watermill Hemel Hempstead

Best Western Watermill Hotel

Best Western Watermill Hotel Hemel Hempstead

Hotel Watermill

Watermill Best Western

Watermill Best Western Hotel

Watermill Hotel

Best Western Hemel Hempstead

Hemel Hempstead Best Western

Watermill Hotel Hemel Hempstead

Watermill Hemel Hempstead

The Watermill Hotel Sure Hotel Collection by Best Western

The Watermill Hotel, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

How close is The Watermill Hotel, Sure Hotel Collection by Best Western to the airport?

The Watermill Hotel, Sure Hotel Collection by Best Western is 20.7 mi (33-min drive) away from the Luton Airport (LTN) airport, the closest popular airport to the property.

How much does it cost to stay at The Watermill Hotel, Sure Hotel Collection by Best Western?

As of May 12, 2026, prices found for a 1-night stay for 2 adults at The Watermill Hotel, Sure Hotel Collection by Best Western on May 17, 2026 start from CA $116, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Watermill Hotel, Sure Hotel Collection by Best Western have an airport shuttle?

Airport shuttle services are not available at The Watermill Hotel, Sure Hotel Collection by Best Western.

How close is The Watermill Hotel, Sure Hotel Collection by Best Western to the beach?

This hotel is 16.1 mi (29-min drive) from Ruislip Lido Beach.

Does The Watermill Hotel, Sure Hotel Collection by Best Western offer free breakfast?

Free breakfast isn’t provided at The Watermill Hotel, Sure Hotel Collection by Best Western, but buffet breakfast is offered for a fee of GBP 12.95 for adults and GBP 6.95 for children. It's available on weekdays from 7 AM to 9:30 AM and weekends from 8 AM to 10 AM.

Is there a casino at The Watermill Hotel, Sure Hotel Collection by Best Western?

No, there is no casino at this hotel, but Grosvenor Casinos (18-min drive) and Genting Casino Luton (20-min drive) are nearby.

What time is check-in at The Watermill Hotel, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in.

Is there free parking at The Watermill Hotel, Sure Hotel Collection by Best Western?

This hotel offers free self parking.

Does The Watermill Hotel, Sure Hotel Collection by Best Western have a pool?

The Watermill Hotel, Sure Hotel Collection by Best Western does not have a pool.

Does The Watermill Hotel, Sure Hotel Collection by Best Western have a spa?

There are no spa services available at this hotel.

How close is The Watermill Hotel, Sure Hotel Collection by Best Western to downtown Hemel Hempstead?

The Watermill Hotel, Sure Hotel Collection by Best Western is 3.1 mi away from Hemel Hempstead.

The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 86 out of 369 reviews
Rating 8 - Good. 119 out of 369 reviews
Rating 6 - Okay. 88 out of 369 reviews
Rating 4 - Poor. 44 out of 369 reviews
Rating 2 - Terrible. 32 out of 369 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Carole

Stayed 1 night in Jan 2026

10/10 Excellent

Stuart

Stayed 1 night in Jan 2026

6/10 Okay

Mike

Business traveller
Liked: Staff & service
I stayed here prior in April of last year and enjoyed a fantastic stay. This stay was quite different. I was given a room in the main building as opposed to the chalet I had last time. When booking in, I was told I had no breakfast included when I was sure I had booked it. The room was good but very hot. In attempting to turn the heating off, the radiator continued to pump out heat and turned the room into a sauna I had not asked for. I informed the front desk and they looked into it while I went for a walk. All attempts to rectify it were in vain so I was able to switch rooms to the same room on the floor above. I retrieved the email confirming I had breakfast included and she put this on their system. Breakfast was just as good as last time and parking was really good too. It was less of a positive experience as my first visit but I have to commend the lady who dealt with my situation as she was really helpful and went out of her way to sort everything out.
Stayed 1 night in Jan 2026

8/10 Good

Chris

Stayed 1 night in Jan 2026

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff, lovely room and fantastic breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Very clean large rooms, very welcoming and friendly staff, highly recommend a stay if you are in the area.
Stayed 1 night in Dec 2025

8/10 Good

Joanne

Stayed 1 night in Dec 2025

10/10 Excellent

Abdulrahman

Stayed 1 night in Nov 2025

2/10 Terrible

Jane

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very run down and dated. The carpets were old and dirty.In the room the lights were either on or off, not possible to have the lamps on by themselves. The shower was a mere trickle.The breakfast was appalling, inedible and cold. A conference type flask was on offer for tea which was stewed and cold as was the flask made available for hot water. Would not recommend staying here. The one positive was Ali, a staff member who was exceptional. He really went out of his way to be helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Steven

Stayed 1 night in Nov 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
This hotel’s decor is badly outdated, but the facilities are fine. A comfortable bed in a warm room on a very cold night, clean bathroom with toiletries, and tea / coffee / water provided. Staff were first class & breakfast was superb. Best Western need to invest in this place
Stayed 1 night in Nov 2025

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

M

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly reception and lovely welcome. Clean quiet, comfortable and warm room. Room overlooks the outgoing estuary from the waterfall so relaxing sounds of the water.
Stayed 1 night in Nov 2025

6/10 Okay

Prity

Travelled with partner
Hotel has the potential to be beautiful with its own water mill, but really needs updating. Decent breakfast. Quiet location.
Stayed 1 night in Oct 2025

6/10 Okay

Jorgen

Liked: Staff & service, amenities
room need renovation and bathroom sink and bath had stains
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Stayed 1 night in Nov 2025

2/10 Terrible

Rashida

Stayed 5 nights in Oct 2025

10/10 Excellent

Estella, rotherham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were greeted with a very warm welcome to the hotel. Check in took a matter of minutesm we were then shown to our room. Which was very spacious with a large bathroom.it may have been a little dated, but it added to uts charm we also had the watermill directly outside our room... Breakfast was included and made to order and they also catered for our dietary requirements.
Stayed 1 night in Nov 2025

10/10 Excellent

Craig

Stayed 1 night in Oct 2025

10/10 Excellent

Hong-Wen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and value

Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Stayed 1 night in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was extremely cold as there didn’t appear to be any working heating in the room
Stayed 2 nights in Oct 2025

10/10 Excellent

Steven

Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Arrived late in the evening and found there still to be parking available - and the parking area felt very safe. Once checked in the hotel staff showed us to our room and explained where everything was in the room and where and when breakfast was served. The room was slightly dated but clean and there was tea/coffee and biscuits in the room. Staff were all lovely and we enjoyed our stay.
Stayed 3 nights in Jul 2025

4/10 Poor

Bukola

Disliked: Staff & service
Clean
Stayed 3 nights in Sep 2025