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5.0 out of 5

"On a church plaza with happy sounds od children and families " More

By a verified traveller on Sun 16 Jun 2019

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Hotel Description

4-star hotel near Morosini Fountain

City center retreat

Within a 5-minute walk of the hotel, you'll find Morosini Fountain and Heraklion Loggia. Historical Museum of Crete and Heraklion Archaeological Museum are also within half a mile (1 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. Business travelers can take advantage of the free WiFi in public areas. A coffee shop, a snack bar/deli, and dry cleaning are also on offer.

Economy Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $85* Per night/room 31 Mar. - 1 Apr.

Triple Room, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room with Balcony and City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room with Balcony and City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room with City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Connecting Rooms with Balcony and City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Metropole Urban Hotel ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Metropole Urban Hotel

Everyone (2)
5 out of 5
Na

Posted by on 12 Jul. 2022

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Comment from Hotel Management

15 Jul. 2022 by The Team of Metropole Urban Hotel

Dear Agnieszka, thank you for choosing Metropole Urban Hotel for your stay in Heraklion. We are more than glad to read that we have managed to meet your expectations and offer you a memorable stay. It is always a pleasure to offer you the best possible service. It would be a great to welcoming you again in the future. With kind regards,

5 out of 5
On a church plaza with happy sounds od children and families

Posted by on 16 Jun. 2019

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Comment from Hotel Management

14 Jul. 2019 by Metropole uyrban hotel's team

Dear guest, thank you for you possitive comments!We are glad you enjoyed your stay with us.We hope to accommodate you again soon. Best regards, Metropole urban hotel's team

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Metropole Urban Hotel also features tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby. This 4-star Heraklion hotel is smoke free.

  • 24 guestrooms or units
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Metropole Urban Hotel offers 24 air-conditioned accommodations with minibars and safes. These individually decorated and furnished accommodations include desks. 43-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

Metropole Urban Hotel has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, Diners Club, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in is available.

  • Property Registry Number - 1101454
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Health First (Greece)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 12 per day (656 ft away)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Metropole Heraklion
  • Metropole Heraklion
  • Hotel Hotel Metropole Heraklion
  • Heraklion Hotel Metropole Hotel
  • Metropole
  • Hotel Hotel Metropole
  • Hotel Metropole
  • Metropole Urban Hotel Hotel
  • Metropole Urban Hotel Heraklion
  • Metropole Urban Hotel Hotel Heraklion

You should know

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.