No a/c, full of bugs, I asked for a change of room because I killed at least 1 cockroach and 2 spiders. The next day, I decided to sleep in, I traveled with my 9 yr old daughter and placed a "do NOT disturbe sign on the door". We had jet lag. However Jazmin from the front desk knocked on my door and asked me to leave the Hotel that check out was at 11am and it was 1pm But I explained to her I paid in advance via expedia for two days!!!!! She says "wake up and come to front desk", (no one spoke good english) So I immediately dressed up and show her with my phone with everything paid.
And she said, "oh is because our system is not working and I couldn't see who was inside"
SO NOT professional!! she mentioned she did not know we had a change of room either.
Although Teresa & Mike were very nice. I would not ever recommend this hotel.
If you are planning to go to Europa park. Taxi will cost you $26 euros each way. You will be better staying at the other hotels promoted in expedia, they are walking distance!