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Hotel do Canal

4.0 star property
4-star luxury hotel perfect for exploring Horta

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Photo gallery for Hotel do Canal

View from property
Bar (on property)
Front of property - evening/night
Lobby sitting area
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Gym
  • Room service

Explore the area

Map
Largo Dr. Manuel de Arriaga, Faial - Azores, Horta, 9900-026
  • Horta Harbour
    ‪1 min walk‬
  • Fort of Santa Cruz
    ‪5 min walk‬
  • Whaling Museum
    ‪10 min walk‬
  • Horta (HOR)
    ‪11 min drive‬

Room options

View all photos for Double or Twin Room (Pico View)

Double or Twin Room (Pico View)

Double or Twin Room (Pico View)

  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Classic Plus Double or Twin Room

Classic Plus Double or Twin Room

Classic Plus Double or Twin Room

  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About the area

Horta

Oceanside stay.With a stay at this Horta hotel, you'll be steps from Peter's Scrimshaw Museum and Horta Harbour. Horta Historic Center and Porto Pim Beach are also within half a mile (1 km).

What's nearby

  • Horta Harbour - 1 min walk - 0.0 km
  • Horta Historic Center - 1 min walk - 0.0 km
  • Peter's Scrimshaw Museum - 2 min walk - 0.2 km
  • Fort of Santa Cruz - 5 min walk - 0.5 km
  • Whaling Museum - 10 min walk - 0.9 km

Getting around

  • Horta (HOR) - 16 min drive

Restaurants

  • ‪Peter Café Sport - ‬2 min walk
  • ‪Café Porto Pim - ‬4 min walk
  • ‪Restaurante Canto da Doca - ‬1 min walk
  • ‪Doce Delícia - ‬18 min walk
  • ‪Restaurante Atlético - ‬3 min walk

About this property

Hotel do Canal

4-star luxury hotel perfect for exploring Horta
Hotel do Canal offers its guests a marina, a health club, and a hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A sauna, spa services, and a terrace are also featured at the luxury Hotel do Canal. Free self parking is available.

This 4-star Horta hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 3 levels
  • 235 sq m of conference space
  • Built in 2004
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Beauty salon
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel do Canal offers 103 accommodations with minibars and safes. Flat-screen televisions come with premium cable channels and pay movies.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. This Horta hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

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Property amenities

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 22.50 for adults and EUR 11.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Health club
  • Hot tub
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 38.0 per night.
  • Cribs (infant beds) are available for EUR 19.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22.50 for adults and EUR 11.25 for children
  • Crib (infant bed) fee: EUR 19.0 per night
  • Rollaway bed fee: EUR 38.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Canal Horta
Hotel Canal Horta
Do Canal Horta
Do Canal Hotel Horta, Faial Island
Hotel Do Canal Horta, Faial Island
Hotel Canal
Hotel do Canal Hotel
Hotel do Canal Horta
Hotel do Canal Hotel Horta

Hotel do Canal Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 137 out of 261 reviews
Rating 8 - Good. 87 out of 261 reviews
Rating 6 - Okay. 26 out of 261 reviews
Rating 4 - Poor. 7 out of 261 reviews
Rating 2 - Terrible. 4 out of 261 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jesika, Saint Petersburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel do Canal is our favorite hotel in Faial. The staff are warm and friendly. The accommodations are nice and spacious. It is pretty handicap accessible and offers onsite gym, tours, multi-lingual staff, and delightful restaurant! We had dinner to which no detail had been overlooked and a great wine list was available. We also always enjoy a delightful breakfast with local offerings and general European cuisine. We already look forward to our return!
Stayed 1 night in Feb 2025

6/10 Okay

Janelle

Travelled with partner
Liked: Staff & service
Comfortable room. Wish we had a double bed instead of two twin beds. Being off season, wished we were offered an upgrade. Sofa in room quite out dated and not suitable for sitting. Spa area is awkward…a pool in the centre of a room with no working jets. None of the saunas were open. Nice public seating areas with spectacular view of Pico! Pool table and small library offered great place to wait out the rain and have a little relaxing time. Surprised to be billed for drinking the water left in the room! Desk staff were polite and extremely helpful. A good stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Stuart, Riverhead

Stayed 7 nights in Sep 2024

10/10 Excellent

Michael, Westport

Stayed 3 nights in Sep 2024

10/10 Excellent

mousumi

Stayed 2 nights in Sep 2024

10/10 Excellent

Sandra

Stayed 3 nights in Jul 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect, within walking distance to many attractions, shopping and restaurants. The hotel was clean, but could use some updating. Staff was very friendly and helpful.
Stayed 6 nights in Apr 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

4/10 Poor

Donna, Hudson

Travelled with family, Business traveller
Disliked: Amenities
Book another hotel. Customer service stinks.
Stayed 11 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Alan

Travelled with family
This is a mediocre hotel, maybe the best in Faial, but mediocre. We would have been happier for the 3 days here if we could have gotten our room cleaned and some fresh towels.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sze Man

Stayed 3 nights in Oct 2023

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone went above and beyond to always help with anything. They have a well run establishment and they all work together as a team. I would highly recommend this hotel.
Stayed 5 nights in Aug 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Overall okay
Stayed 3 nights in Aug 2023

10/10 Excellent

jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff at this property. I like the convenience of being so close to diveazores.
Stayed 2 nights in Aug 2023

10/10 Excellent

jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make it amazing and it’s easy walk to scuba diving and fishing boats
Stayed 1 night in Jul 2023

10/10 Excellent

Douglas M

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Du Canal is a beautiful property. The room was spacious, well appointed and clean. We had a view of the Harbor and it was a short walk to just about everything in town. The staff was so courteous and helpful. We will definitely stay here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely people, perfect position.
Stayed 7 nights in May 2023

10/10 Excellent

alice L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Horta, super friendly and helpful staff, onsite restaurant and great gym.
Stayed 1 night in Mar 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the waterfront which in the azores: in my opinion, is the place to be.
Stayed 2 nights in Oct 2022

8/10 Good

JOHN

Travelled with partner
Was ok Nothing special.
Stayed 2 nights in Sep 2022