2/10 Terrible
Michael
Travelled with family and small children
Jul 26, 2025
Disliked: Staff & service, amenities, property conditions & facilities
From a straight forward customer: Check in was Great! Sarah was great. She made it very easy. We got to the room and there were spider webs on the desk. There was a hole punched in the bathroom door that was not fixed. Paint from the ceiling was chipping into the bathroom floor. We would have asked for a refund but truthfully was to tired to deal with it. I did talk with Sarah about it. She stated to leave a review and it would help. someone maybe offer some upgrades to the place or fix the issues she has asked about. The next morning the new lady at the front desk boyfriend was hanging out with her the next morning. He smelled like weed, She struggled keeping breakfast stocked. She heated up her personal food in the microwave for several minutes while customers waited to use it. The breakfast was terrible, with little to choose from. She had her head phones in while I was trying to get her attention to have an extra room key from her. The pool was great, but small. We did enjoy that. I feel like this hotel was a rough hotel for the beautiful city of Hot Springs. Definitely not worth the money we paid.
Michael
Stayed 1 night in Jul 2025