"Needed a hotel well located in west Houston for one night with late arrival. Excellent choice. Nice pricing. " More

By a verified traveller on Tue 27 Oct 2015

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Hotel Description

Hotel near Memorial Park in Houston

In Houston

Your stay at this The Galleria hotel places you within 3 miles (5 km) of Memorial Park and Greenway Plaza. Westheimer Rd and Uptown Plaza are also within half a mile (1 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Free WiFi, kitchens

The 136 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and free local calls. Weekly housekeeping is available.

Studio, 1 Large Double Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$84* Per night/room 1 Sep. - 2 Sep.

Deluxe Studio, 1 Extra large Double Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 Extra large Double Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Large Double Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America Houston - Galleria - Uptown ratings based on 20 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Houston - Galleria - Uptown

Everyone (7) Family (2)
1 out of 5

This hotel was hard to stay in due to the powerful air spray to hide bad smells

Pros: Close restaurants
Cons: No free Internet, Noisy
I had to be transferred twice before I could get to a room that didn't smell of cleaning spray

Posted by on 15 Dec. 2011

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2 out of 5

Posted by on 6 Jun. 2019

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2 out of 5
When I checked in the night clerk was great. While walking to my room the hallway smeed like marijuana. As entering the room i could tell it wasn't the cleanest. I had to clean the bathtub before i could take a bath, there was food on the floor. ( i stepped on a sausage pizza topping as i was getting out of the bathroom. Toothpaste was all over the mirror and sink area, and also on the pictures by the sink area. The curtin infront of the shelving has what appeared to be deodorant on it. And i had to go to the front desk to get clean sheets yo remake the be. (Sheets covered in hair and food) the desk clerk apologized for the room and took down all the information i gave him about the room. The next morning i told the manager and he told me that he was going to get housekeeping to clean it before i returned back. And was also going to refund my first night. I returned about 6 hours later and found that my room had not been touched. there were still pizza toppings on the floor by the door and the tv, trash still in the trashcan from the previous occupant. Grease over the stove area, and still had food on the bathroom floor. I went down to the front desk to gwy towels and told the night clerk that my room was still not cleaned and i told him what the manager said. Then he informed me the manager had not refunded me my first night so he did it for me. The only reason im not giving this hotel the worst rqting is because of Mr. Charles. He actually tried to help me

Posted by on 29 Apr. 2019

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Comment from Hotel Management

1 May 2019 by Hotel Management

Dear Guest, thank you for sharing your concerns with your review and for allowing us the opportunity to host your travel needs. We are so sorry we failed to provide you with the clean and comfortable accommodations you deserved. We are even sorrier your request for service was never followed through upon. We are pleased Charles stepped in to assist you and ensure a more enjoyable stay. We are glad the promised compensation was issued. It is our hope he restored your trust back in our hotel and we would like to invite you back. We promise a much improved overall experience. Thank you for being our guest. Sincerely, Hotel Management

4 out of 5
location and price, in houston to visit partner in hospital, just spent my second weekend here.

Posted by on 5 Mar. 2019

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Comment from Hotel Management

5 Mar. 2019 by Hotel Management

Thank you for choosing Extended Stay America. We are delighted to know you liked our convenient location and that we were able to meet your expectations at a great price. Your review is valued, and we look forward to seeing you again soon. Sincerely, Hotel Management

4 out of 5

Posted by on 2 Mar. 2019

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Comment from Hotel Management

18 Apr. 2019 by Hotel Management

Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management

5 out of 5
it's convience and not a bad commute to med center.

Posted by on 27 Feb. 2019

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Comment from Hotel Management

27 Feb. 2019 by Hotel Management

Thank you for choosing to stay at Extended Stay America during your visit to the area. We are delighted to read you had an enjoyable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management

4 out of 5

Posted by on 12 Jan. 2019

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Comment from Hotel Management

13 Jan. 2019 by Hotel Management

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management

1 out of 5

Terrible hotel in a great location

Hotel was understaffed and smelled of urine and garbage in the lobby and rooms. Sheets and towels in the room were stained and dirty. Sink was rusted and there was mold on lamps and caulk in the bathroom. I almost walked back out but had prepaid in full, regrettably.

Posted by , from Grand Rapids, MI on 25 Feb. 2018

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Comment from Hotel Management

28 Feb. 2018 by Hotel Management

Please accept our apologies for the unpleasant stay you had with us. Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are truly sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping team for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

2 out of 5

Overall, not great

Pros: Fridge, microwave, Stove top
Cons: Breakfast was JUST a granola bar. Staff is never at front desk. My room smelled like URINE!
Location: Nice hotels on either side of you taunting you, haha. Should have walked over to the Sheridan to get me some breakfast.
The fact that it has a fridge, microwave, stovetop was the best part. It was really nice keeping food there since I had to stay a couple nights. My brother had a room here as well, his smelled like drugs. Mine smelled like urine, it was blowing in from the air conditioning unit. GROSS! There is hardly anyone at the front desk and their "breakfast" was coffee and a granola bar. I just was ready to pack up and go when my stay was over!

Posted by on 14 Nov. 2016

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4 out of 5

Excellent location, easy access, clean rooms.

Pros: Clean, location, ease of access
Cons: They will be finished some facade construction soon.
Location: Galleria area is prime time. Good restaurants, shopping, and
Needed a hotel well located in west Houston for one night with late arrival. Excellent choice. Nice pricing.

Posted by on 27 Oct. 2015

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About the Extended Stay America Houston - Galleria - Uptown

Location 2300 West Loop S, Houston, TX 77027

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Houston - Galleria - Uptown also features coffee/tea in a common area, laundry facilities, and discounted use of a nearby fitness facility. Free self parking is available. This Houston hotel is smoke free.

  • 136 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Houston, TX (HOU-William P. Hobby) (26.1 km / 16.2 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Houston - Galleria - Uptown offers 136 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered weekly and hair dryers can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily until 11 PM.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

The front desk at this property is open daily until 11 PM.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Uptown
  • Extended Stay America Uptown Hotel
  • Extended Stay America Uptown Hotel Houston Galleria
  • Extended Stay America Houston Galleria Uptown Hotel
  • Extended Stay America Houston Galleria Uptown

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.