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Hilton Garden Inn Houston NW/Willowbrook

3.0 star property
3-star hotel in Willowbrook

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Photo gallery for Hilton Garden Inn Houston NW/Willowbrook

Exterior
Reception
Exterior
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
7979 Willow Chase Blvd, Houston, TX, 77070
  • Place, Houston Methodist Willowbrook Hospital
    ‪2 min walk‬
  • Place, Aerodrome
    ‪8 min walk‬
  • Place, Willowbrook Mall
    ‪10 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪18 min drive‬

Room options

View all photos for Deluxe, One King Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe, One King Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 15 sq m
  • Sleeps 4

View all photos for Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 4

View all photos for Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite

  • 27 sq m
  • Sleeps 4

View all photos for Room, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 4

View all photos for Room, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Accessible

  • 15 sq m
  • Sleeps 4

View all photos for Room, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Accessible

7.0 out of 10
Good
(4 reviews)
  • 15 sq m
  • Sleeps 4

View all photos for Room, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Accessible

  • 15 sq m
  • Sleeps 2

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Drinks & Snacks)

  • 15 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Drinks & Snacks)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room (Drinks & Snacks)

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 4

Deluxe King Room with Bath Tub - Disability Access

  • Sleeps 4

2 Queen Beds Room

  • Sleeps 4

1 Queen Bed Junior Suite With Sofabed

  • Sleeps 4

Premium King Room with Sofa Bed

  • Sleeps 4

Premium Queen Room with Two Queen Beds

  • Sleeps 4

mobility Hearing Access Two Double Room with tub

  • Sleeps 4

mobility Hearing Access Two Double Room with Roll in Shower

  • Sleeps 4

Mobility hearing Access Deluxe King Room with Roll in Shower

  • Sleeps 4

View all photos for mobility hearing Access One Bedroom king Suite with tub

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

mobility hearing Access One Bedroom king Suite with tub

  • Sleeps 2

View all photos for King Bed With Qn Sofabed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Bed With Qn Sofabed

8.2 out of 10
Very good
(15 reviews)
  • 15 sq m
  • Sleeps 4

View all photos for King Jr Suite W/ Sofabed

King Jr Suite W/ Sofabed

King Jr Suite W/ Sofabed

  • 30 sq m
  • Sleeps 4

View all photos for 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

2 Double Beds

7.8 out of 10
Good
(6 reviews)
  • 15 sq m
  • Sleeps 4

One-Bedroom Deluxe Suite With 1 King Bed And Sofabed

  • Sleeps 4

1 King 1 Bedroom Deluxe Suite Sofabed

  • Sleeps 4

1 King Bed Deluxe With Queen Sofabed

  • Sleeps 4

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About the area

Houston

Willowbrook stay.Within a 15-minute walk of this Willowbrook hotel, you'll find Houston Methodist Willowbrook Hospital and Willowbrook Mall. Aerodrome and Stone Moves Indoor Rock Climbing are also within 2 miles (3 km).

What's nearby

  • Houston Methodist Willowbrook Hospital - 2 min walk - 0.2 km
  • Aerodrome - 8 min walk - 0.7 km
  • Willowbrook Mall - 10 min walk - 0.9 km
  • Stone Moves Indoor Rock Climbing - 17 min walk - 1.4 km
  • Mountasia Houston - 2 min drive - 2.3 km

Getting around

  • Houston Station - 28 min drive
  • George Bush Intercontinental Airport (IAH) - 28 min drive

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪In-N-Out Burger - ‬12 min walk
  • ‪It'z - ‬17 min walk
  • ‪Portillo's - ‬13 min walk
  • ‪Hooters - ‬13 min walk

About this property

Hilton Garden Inn Houston NW/Willowbrook

3-star hotel in Willowbrook
Hilton Garden Inn Houston NW/Willowbrook offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 2920 square feet (271 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Hilton Garden Inn Houston NW/Willowbrook. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Free self parking is available.

This 3-star Houston hotel is smoke free.

  • 1 building
  • 171 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 2920 sq ft of conference space
  • 271 sq m of conference space
  • Built in 2002
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Houston NW/Willowbrook offers 171 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 37-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • Access to nearby indoor pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 9 to 14 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 14.00 per person
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Houston NW/Willowbrook Hotel
Hilton Garden Inn Nw
Hilton Garden Inn Nw Hotel
Hilton Garden Inn Nw Hotel Houston
Hilton Garden Inn Nw Houston
Hilton Garden Inn Houston Nw Hotel
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Garden Inn NW/Willowbrook Hotel
Hilton Garden Inn NW/Willowbrook
Hilton Garden Inn Houston Northwest Hotel
Hilton Houston Nw Willowbrook

Hilton Garden Inn Houston NW/Willowbrook Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 347 out of 642 reviews
Rating 8 - Good. 150 out of 642 reviews
Rating 6 - Okay. 63 out of 642 reviews
Rating 4 - Poor. 43 out of 642 reviews
Rating 2 - Terrible. 39 out of 642 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
The sink in the bathroom was really high and set really far back making it difficult for someone with limited mobility to reach. The toilet, however, was really low, as if it was made for someone with limited mobility. The bathroom just didn't make sense.
Stayed 2 nights in Nov 2025

10/10 Excellent

josh

Liked: Cleanliness, staff & service, amenities
Room was great service was awesome
Stayed 2 nights in Nov 2025

10/10 Excellent

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
room was great and staff was nice.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sundae

Stayed 1 night in Oct 2025

8/10 Good

Alicia

Stayed 1 night in Nov 2025

10/10 Excellent

Dorsey

Stayed 1 night in Nov 2025

4/10 Poor

Eric

Stayed 2 nights in Nov 2025

10/10 Excellent

Anabel

Stayed 1 night in Nov 2025

2/10 Terrible

Shawn

Reserved two beds and they only had rooms with one bed available
Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was outstanding
Stayed 4 nights in Oct 2025

8/10 Good

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked it, but I didn’t like how everything was an up charge. Water bottles in the room being three dollars each? Breakfast being 10$ a person? I would still come here again though, it just wouldn’t be my first choice. It was clean and a steady roof over my head with a warm shower, which is what I paid for.
Stayed 1 night in Oct 2025

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Property conditions & facilities
Property looked clean. Elevator worked fine going down but think the button was broken to call it to go up. Biggest issue was they never cleaned our room, limited towels and barely any warm water. Mostly cold showers.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kerri

Stayed 1 night in Oct 2025

4/10 Poor

Courtney

Disliked: Staff & service, property conditions & facilities, room comfort

Texas Travler

Stayed in room 204. It was beat up and we had NO HOT WATER. When i addressed it at front desk I found out it was property wide outage! I would have never booked had I known that. I have complained direct with hotel review via Hilton only for them to say thanks for your feedback!!? I emailed the property and no reply. This is unacceptable as my reservation included a night stay and a bathroom to take a bath in! My husband and I could not do that because of no hot water! I didn’t want to leave a bad review because I wanted to give the hotel an opportunity to make it right. But they have not. Beds were hard as a brick too. Very disappointed as I’m a Hilton honors member as well.
Stayed 1 night in Oct 2025

4/10 Poor

Asia

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Shower drain was clogged, hair on the walls from previous guest I’m guessing. Was totally grossed out, will not be staying here again.
Stayed 2 nights in Oct 2025

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there a year ago and the hot tub had been cemented in and was told each room only got two towels and you had to exchange those to get more. Back again this weekend and the pool is now also cemented in. The area which used to allow for families to relax and enjoy is now on lock down due to the amount of vagrants. It is so bad you cannot even get access in the back of the hotel with your key card. The towel policy is still the same only two unless you exchange- there were four of us in a room. We won’t be back this place has gone dramatically downhil.
Stayed 1 night in Oct 2025

6/10 Okay

Maria

Travelled with family
Disliked: Property conditions & facilities
Restroom curtains were dirty and the restroom floor too. I chose Hilton over other hotels around thinking would be best option.
Stayed 1 night in Sep 2025

8/10 Good

Lisette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

8/10 Good

william

Stayed 1 night in Sep 2025

10/10 Excellent

Kally

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property
Stayed 1 night in Sep 2025

6/10 Okay

Mukesh

Liked: Cleanliness
Stayed 1 night in Sep 2025

4/10 Poor

Angel

Disliked: Cleanliness
Stayed 3 nights in Sep 2025

10/10 Excellent

Johnny

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service
The swimming pool was closed. And we were told this before we made reservations and our grandkids was disappointed. My family was treated very well by Shai and James.
Stayed 2 nights in Aug 2025