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Arsma Hotel

Property class: 4
4-star hotel near Dongdamen Night Market

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Photo gallery for Arsma Hotel

Interior
Restaurant
Front of property - evening/night
Lobby
Interior detail

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
970 No.68 Bo-ai Street, Hualien City, Hualien County, 970
  • Place, Dongdamen Night Market
    ‪3 min walk‬
  • Place, Hualien Railway Culture Park
    ‪3 min walk‬
  • Place, Hualien Cultural Creative Industries Park
    ‪6 min walk‬
  • Airport, Hualien (HUN)
    ‪11 min drive‬

Room options

View all photos for Arsma Suite

Premium bedding, minibar, in-room safe, desk

Arsma Suite

  • Sleeps 4

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Quadruple Room, Bathtub Only

Premium bedding, minibar, in-room safe, desk

Standard Quadruple Room, Bathtub Only

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Arsma Suite

Arsma Suite

Arsma Suite

  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Elite Quadruple Room

Elite Quadruple Room

Elite Quadruple Room

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, Ocean View

Superior Double Room, Ocean View

Superior Double Room, Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Triple Room

Premium bedding, minibar, in-room safe, desk

Deluxe Triple Room

  • Sleeps 3

View all photos for Superior Twin Room, Indoor atrium view

Premium bedding, minibar, in-room safe, desk

Superior Twin Room, Indoor atrium view

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Quadruple Room, Shower Only

Standard Quadruple Room, Shower Only

Standard Quadruple Room, Shower Only

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room with Shower Room

Premium bedding, minibar, in-room safe, desk

Classic Quadruple Room with Shower Room

  • Sleeps 4

View all photos for Standard Triple Room

Premium bedding, minibar, in-room safe, desk

Standard Triple Room

  • Sleeps 3

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, desk

Standard Double Room

  • Sleeps 2

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • Sleeps 2

View all photos for Deluxe Quad Room

Premium bedding, minibar, in-room safe, desk

Deluxe Quad Room

  • Sleeps 4

View all photos for Deluxe Double Room with Bath

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room with Bath

  • Sleeps 2

View all photos for Standard Family Room

Premium bedding, minibar, in-room safe, desk

Standard Family Room

  • Sleeps 4

View all photos for Ocean View Standard Double Room

Premium bedding, minibar, in-room safe, desk

Ocean View Standard Double Room

  • Sleeps 2

About the area

Hualien City

Hualien City Centre stay.Within a 10-minute walk of this Hualien City Centre hotel, you'll find Dongdamen Night Market and Hualien Cultural Creative Industries Park. Hualien Railway Culture Park and Nanbin Park are also within half a mile (1 km).

What's nearby

  • Dongdamen Night Market - 3 min walk - 0.3 km
  • Hualien Railway Culture Park - 3 min walk - 0.3 km
  • Rolling Stone Fountain Square - 4 min walk - 0.4 km
  • Hualien Chenghuan Temple - 5 min walk - 0.4 km
  • Hualien Cultural Creative Industries Park - 6 min walk - 0.5 km

Getting around

  • Hualien Station - 7 min drive
  • Hualien (HUN) - 14 min drive

Restaurants

  • ‪惠比須餅舖 - ‬2 min walk
  • ‪博愛街黑白切 - ‬1 min walk
  • ‪德利豆乾 - ‬3 min walk
  • ‪福華小吃店 - ‬2 min walk
  • ‪浮室 - ‬2 min walk

About this property

Arsma Hotel

4-star hotel near Dongdamen Night Market
Arsma Hotel offers its guests a fitness center and complimentary bicycles. Along with a restaurant, there's a coffee shop/cafe on site. A business center and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A vending machine, an arcade/game room, and karaoke are also featured at the business-friendly Arsma Hotel. An airport shuttle during limited hours, a train station pick-up service, and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Hualien City hotel is smoke free.

  • 126 guestrooms or units
  • Meeting rooms
  • Karaoke
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Dining venue
Arsma Hotel offers 126 accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. This Hualien City hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room refrigerator
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 8:30 PM
  • Train station pick-up and drop-off shuttle (surcharge)
  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: TWD 500 for adults and TWD 400 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle storage
  • Free bicycle rentals
  • Gym
  • Karaoke
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately TWD 500 for adults and TWD 400 for children
  • Airport shuttle fee: TWD 300 per vehicle (one-way)
  • Airport shuttle fee per child: TWD 300 (one-way), (up to 7 years old)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Parking is available on a first-come, first-served basis. Parking reservations are not accepted.
Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Property is also known as

Arsma Hotel
Arsma Hotel Hualien
Arsma Hualien
Arsma Hotel Hualien City
Arsma Hualien City
Arsma Hotel Hotel
Arsma Hotel Hualien City
Arsma Hotel Hotel Hualien City

Arsma Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 521 out of 901 reviews
Rating 8 - Good. 311 out of 901 reviews
Rating 6 - Okay. 51 out of 901 reviews
Rating 4 - Poor. 13 out of 901 reviews
Rating 2 - Terrible. 5 out of 901 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, amenities
Breakfast offerings were great but more fruit and some muesli would be great
Stayed 2 nights in Jan 2026

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Staff were great
Stayed 4 nights in Dec 2025

6/10 Okay

Jonti

Liked: Staff & service, room comfort
Disliked: Cleanliness

It was Average at best.

The staff were very nice, however, we changed rooms 3 times due to issues of Mold and Smell. The first room had broken air vents that had black mold growing inside of them, and the second room had a horrible smell. When we were changed to the second room, it was actually a downgrade into a smaller room with no view and although I alerted the staff about this they insisted it was the same size and rate. That smaller room had a horrible smell and so I went back down to complain and asked for a refund, as I was ready to go find a different accommodation. They refused to refund me and then offered me an "upgrade" on the room which was exactly the room I had originally booked but a few doors down, which had mold as well just less of it in the vents and luckily no smell. (They did not offer me that room first because they said they were fully booked... clearly not true). Regardless we accepted the 3rd room because we were not willing to fight anymore and were exhausted from driving. The breakfast was great and the service of the staff for breakfast was exceptional. The head of the restaurant who seated us showed us around and she went out of the way to give us recommendations for the cuisine as we were not familiar with all of the offerings. All in all the staff did try their best working with what they could, and we did not feel as if they had ill intentions. SO, although the hotel is listed as a 4 star, I would suggest staying elsewhere for the same price or less (many options).
Stayed 1 night in Oct 2025

10/10 Excellent

Pegan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. It is very close to a dongdamen night market. Also, it was safe to walk back to hotel from market at night.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

KEIICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jung-yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Pamela

Liked: Property conditions & facilities
Nice hotel with a 70s feel. Clean and very friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Hsing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Chatvimol

Liked: Cleanliness, amenities, property conditions & facilities
I’d give 10/10 for this hotel. The services and cleaners are amazing. My room is really nice. I can see the ocean view and the town from the window. Breakfast was amazing too. The location is really quiet, walkable to the town, really close to the night market and bus stop too.
Stayed 2 nights in May 2025

10/10 Excellent

Shu

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious hotel room. Very nice breakfast. Love it.
Stayed 1 night in May 2025

10/10 Excellent

Pei-Yang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were good size. Staff were friendly and helpful. Towels were a little worn. We stayed in our room till after 12;00 noon and requested room clean up but no one came to clean the room.
Stayed 2 nights in Apr 2025

8/10 Good

Lok Yin Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

CHEN

Stayed 1 night in Mar 2025

10/10 Excellent

jennifer

Stayed 3 nights in Feb 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under renovation in some areas. We had a good stay at the hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

I ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Wei Yun

Stayed 2 nights in Jan 2025

10/10 Excellent

Wei Yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的體驗，雖然很多地方都在整修，但飯店很貼心的延長下午茶時間到晚上以作為補償。下午茶的燒仙草很棒，旁邊提供添加的各種豆料也很新鮮。早餐也很棒，有很多當地的特殊小吃。
Stayed 2 nights in Jan 2025

10/10 Excellent

Cindy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at the hotel! The staff were so welcoming when checking us in and always welling to help. The room was new and clean! We loved the breakfast. A lot of good Taiwanese options. They also offered free afternoon tea and midnight snack. The hotel was within 5 minutes walking distance to night market. Highly recommend!

10/10 Excellent

QIUPING

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It’s a nice hotel in a very good location. The staff are super nice and helpful
Stayed 4 nights in Oct 2024