2/10 Terrible
Alice
Dec 1, 2025
The property is well situated to travel links via main bus routes and major roads .Opposite the property is a main shopping area with a huge selection of shops supermarkets and eateries They also have a very good and popular italian restaurant on site all of this sounds idyllic thats why i chose this hotel but on arrival i was checked in by a lovely professional member of staff who gave me key and info about facilities on arriving in my room i was shocked and dismayed to find stained bathroom and bedroom curtains window handle missing a mish mash of furniture which was marked and really was of no use in the room only 2 hangers in wardrobe a bed which squeaked every time you moved the matress was stained and because no matress protector was used and the sheet did not cover the matress properly you could clearly see the state of the old sprung matress the quilt cover was very small and did not cover me when i tried to sleep the floor was sticky and patched the tall oversized pedestal next to the bed was dirty and dusty all of the faults i photographed and went and got the receptionist to verify my concerns she said they had no other spare rooms to move me to but told me to get help the next day from the hotel reception which i did the head of housekeeping told me this was a budget hotel and they could not be expected to change all of the old mattresses it would take time and i should of got out of bed and come down to reception and asked for a bigger duvet better customer serv
Alice
Stayed 4 nights in Nov 2025