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DoubleTree by Hilton Hotel Jackson

4.0 star property
4-star hotel near Casey Jones Village

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Photo gallery for DoubleTree by Hilton Hotel Jackson

Indoor pool, outdoor pool
Ballroom
Lobby
Exterior
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

View in a map
1770 Hwy 45 Byp, Jackson, TN, 38305
  • Place, Casey Jones Village
    ‪7 min walk‬
  • Place, Union University
    ‪2 min drive‬
  • Place, Old Hickory Mall
    ‪3 min drive‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪11 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub

7.8 out of 10
Good
(6 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed, Accessible (Roll-in Shower)

  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(21 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Jackson

City center retreat .Stay at this Jackson hotel and you'll be within half a mile (1 km) of Casey Jones Village and 2 miles (3 km) of Old Hickory Mall. Also, Rusty's TV and Movie Car Museum is within 3 miles (5 km) and Jackson Bowling & Family Fun is within 6 miles (10 km).

What's nearby

  • Casey Jones Village - 7 min walk - 0.6 km
  • Union University - 2 min drive - 2.5 km
  • Old Hickory Mall - 3 min drive - 2.8 km
  • West Tennessee Healthcare Sportsplex - 8 min drive - 10.1 km
  • The Ballpark at Jackson - 9 min drive - 10.8 km

Getting around

  • Memphis International Airport (MEM) - 81 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Brooks Shaw's Old Country Store & Restaurant - ‬10 min walk
  • ‪Taco Bell - ‬7 min walk
  • ‪Logan's Roadhouse - ‬11 min walk
  • ‪Buffalo Wild Wings - ‬3 min drive

About this property

DoubleTree by Hilton Hotel Jackson

4-star hotel near Casey Jones Village
DoubleTree by Hilton Hotel Jackson offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 6000 square feet (557 square meters) and includes conference space. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Jackson. Self parking is free.

This 4-star Jackson hotel is smoke free.

  • 1 building
  • 167 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Built in 1990
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Hotel Jackson offers 167 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 7 to 15 for adults and USD 7 to 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 7.00 to 15 for adults, and USD 7 to 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Jackson
DoubleTree Hilton Jackson
DoubleTree Hotel Jackson
DoubleTree Jackson
Jackson Doubletree
Doubletree By Hilton Jackson
DoubleTree by Hilton Hotel Jackson Hotel
DoubleTree by Hilton Hotel Jackson Jackson
DoubleTree by Hilton Hotel Jackson Hotel Jackson

DoubleTree by Hilton Hotel Jackson Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 455 out of 1003 reviews
Rating 8 - Good. 258 out of 1003 reviews
Rating 6 - Okay. 144 out of 1003 reviews
Rating 4 - Poor. 88 out of 1003 reviews
Rating 2 - Terrible. 58 out of 1003 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the pool and the room we'll definitely be coming back
Stayed 1 night in Aug 2025

8/10 Good

Nichole

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, nice pool! Love the cookies too!
Stayed 1 night in Aug 2025

8/10 Good

Joann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good
Stayed 1 night in Aug 2025

10/10 Excellent

tammy

Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Miranda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 4 days and we did not get any housekeeping the whole time. I even asked for my sheets to be changed and it ever happened. I had to request for towels, wash clothes and hand towels. My used towels were never collected. We had a little towel snowman in the corner of our room. Plus, our trash was never collected either. Our nightly rate was $217 and this hotel was not worth it.
Stayed 4 nights in Jul 2025

8/10 Good

Garry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was clean and not much noise even though renovations were going on.
Stayed 1 night in Jul 2025

2/10 Terrible

John

Stayed 1 night in Jun 2025

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Connor

Travelled with partner
Stayed at the DoubleTree in Jackson, and overall it was pretty meh for the price. Check-in was fine—they give you cookies (apparently their thing), and the front desk guy talked fast but was helpful enough. I booked this place mostly for the indoor/outdoor pool. I even called ahead to make sure it was open. We checked in late afternoon, and surprise—it was closed for “engineering.” I pushed back a little since that was the main reason I chose the place, and thankfully they reopened it. The pool was actually pretty nice once it was open, though the indoor side was colder than expected. The hotel itself is clean but dated. Our room was oddly shaped, hot and humid at first, and just kind of had that old-hotel feel. AC fixed the temp, and everything worked, but the layout was weird. Bathroom was spotless, though—props for cleanliness. The attached restaurant was underwhelming. Cocktails were disappointing, and the food was just okay (mine was super salty). My water tasted soapy, but Leticia, our server, noticed and immediately brought me a fresh glass of bottled water without any fuss. She was incredibly attentive, kind, and checked in on every table with genuine care. Her service really elevated the meal. Honestly, she’s the kind of person who brings real value to any team—any place would be lucky to have someone like her. If you’re in Jackson on business, it’s passable. It beats a motel, but don’t expect anything special.
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful. They advised us of the renovations going on but said if we experienced any problems to let them know. The stay was great!
Stayed 2 nights in Jul 2025

8/10 Good

Micaela

Liked: Staff & service
Disliked: Cleanliness
.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lonnie

Liked: Property conditions & facilities
I like the atmosphere vibes....
Stayed 1 night in Jun 2025

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service
There was renovations going on so was a lot of noise and the rooms wete very putdated.
Stayed 1 night in Jun 2025

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Jun 2025

4/10 Poor

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Denise

Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Stayed 2 nights in Jun 2025

8/10 Good

Debbie L

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The renovations were a bit inconvenient/loud at times. Everything else (except the leaking roof in the lobby when it rained) was excellent.
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Interesting
Stayed 1 night in Feb 2025

6/10 Okay

Jill

Stayed 1 night in Jun 2025

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone I encountered was very nice and accommodating. Even though the hotel was under renovation, it wasn't dusty or had materials all over the place. I loved my updated room!
Stayed 1 night in Jun 2025

8/10 Good

Matt

Liked: Room comfort
Stayed 1 night in Jun 2025

8/10 Good

Andreau

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ryan

Stayed 2 nights in Jun 2025