4/10 Poor
martin
Travelled with partner
26 Feb 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were given a previous pet room (husband with asthma), carpets were nasty with bleach spots all down hallways. Inside our room the carpets were shredded at the doorway from dogs tearing at it, and stains throughout the room. Cheap sheets, terrible pillows and hard beds. The exterior of the facility was surrounded with cheap hotels with many homeless people and stray cats gathering around the outside of those facilities who share parking space. Apparently due to a leak we went without water for a long period of time. With no update or credit offered. After arriving we were also informed the washer and dryer both did not work and we booked based on knowing we would have a way to wash a few items after being at the barn all day so had to hand wash and hang jeans. The only thing going for this place was the front desk staff was very nice, the rest is out of their control. This hotel needs some serious renovations in carpets ect and it’s very misleading with photos and stars given online. If they wouldn’t have made it clear we couldn’t switch hotels because we would be charged the entirety of our stay we would have switched.