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4.5 out of 5

"Very clean and easy check in and out " More

By a verified traveller on Fri 31 Mar 2023

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Hotel Description

Family-friendly 3-star hotel near Hands on Children's Museum

Southside stay

Your stay at this Southside hotel places you within 3 miles (5 km) of Saint Vincent's Medical Center Southside and St. Johns Town Center. Also, Hands on Children's Museum is within 3 miles (5 km) and University of North Florida is within 6 miles (10 km).

Business services

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. You'll appreciate the spa tub, bar/lounge, and snack bar/deli.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $162* Per night/room 14 Apr. - 15 Apr.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible (Hearing)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Garden Inn Jacksonville JTB/Deerwood Park ratings based on 19 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Jacksonville JTB/Deerwood Park

Everyone (13) Couples (2) Family (3)
5 out of 5
Very clean and easy check in and out

Posted by on 31 Mar. 2023

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5 out of 5

Posted by on 15 Feb. 2023

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5 out of 5
I stayed overnight only. The room was clean and neat. So was the bathroom. Agents were polite and helpful.

Posted by on 22 Jan. 2023

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5 out of 5
The lady at the front desk I’m so upset that I can’t remember her name but she was so welcoming and genuinely nice it was my birthday and she noticed it on my license at check in and whenever she saw me she wished me a happy birthday and asked if she could do anything to Make my day. This was a pit stop on my trip and I’m glad I stopped in

Posted by on 16 May 2022

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Comment from Hotel Management

19 Jul. 2022 by Hotel Management

Thank you Alexis! I am pleased we were able to make your day especially on your birthday!

5 out of 5

Posted by on 16 Apr. 2022

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Comment from Hotel Management

19 Jul. 2022 by Hotel Management

Thank you Denise, it was a pleasure to serve you.

5 out of 5
Staff was very friendly and I felt very secure in the area

Posted by on 16 Apr. 2022

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Comment from Hotel Management

19 Jul. 2022 by Hotel Management

Denise I am pleased your enjoyed our location and our team here at the HGI!

4 out of 5
Close to the towncenter shopping.

Posted by on 18 Apr. 2021

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Comment from Hotel Management

8 Jun. 2021 by Management

Thank you for your Feedback Anonymous.

5 out of 5
Easy check in. Room was great and clean. Would return next year.

Posted by on 29 Mar. 2021

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Comment from Hotel Management

11 Apr. 2021 by Management

Thanks Anonymous!

1 out of 5
Cluster of pubic hair in toilet upon arrival, makeup spilled on walls. Receptionist wasnt wearing masks or enforcing it on guests. Receptionist drinking and being loud in pool area with her friends right under our room late at night woke up at 12 ama still going at 2 am.

Posted by on 24 Aug. 2020

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Comment from Hotel Management

1 Sep. 2020 by Management

Thank you for bringing this to my attention. This is very disturbing to hear that this was your experience at our property as I have never heard of issues like this previously. Please call the hotel and ask to speak with the General Manager so I can ensure that that this does not happen again.

5 out of 5
Friendliness of Manager and night manager - AJ in the restaurant was outstanding.

Posted by on 28 Feb. 2020

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Comment from Hotel Management

19 Oct. 2020 by Management

Thank you so much for the review!

About the Hilton Garden Inn Jacksonville JTB/Deerwood Park

Location 9745 Gate Pkwy N, Jacksonville, FL 32246

Property Features

Hilton Garden Inn Jacksonville JTB/Deerwood Park offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 2002 square feet (186 square meters) and includes conference space. The family-friendly Hilton Garden Inn Jacksonville JTB/Deerwood Park also features multilingual staff, coffee/tea in a common area, and a fireplace in the lobby. For a fee, parking is available.

  • 1 building
  • 119 guestrooms or units
  • 5 levels
  • 2002 sq ft of conference space
  • 186 sq m of conference space
  • Built in 1999
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Free self parking

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Jacksonville JTB/Deerwood Park offers 119 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Garden Grille and Bar - This bar serves breakfast and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive smart lock details.

Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 3
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12.95 per person
  • Fee for wireless internet in public areas: USD 4.95 (rates may vary)
  • Fee for wired internet in public areas: USD 4.95 (rates may vary)
  • Self parking fee: USD 5.00 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Jacksonville JTB/Deerwood Park
  • Hilton Garden Inn JTB/Deerwood
  • Hilton Garden Inn JTB/Deerwood Hotel Jacksonville Park
  • Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
  • Hilton Garden Inn JTB/Deerwood Park Hotel
  • Hilton Garden Inn JTB/Deerwood Park
  • Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
  • Hilton Garden Inn Jacksonville JTB/Deerwood Park Jacksonville

You should know

  • Up to 3 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.