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Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

2.5 star property
Enjoy free breakfast at this Jacksonville hotel

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Exterior
Exterior
1 bedroom, in-room safe, desk, iron/ironing board
Exterior
Free daily buffet breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

Map
1923 S Jackson St, Jacksonville, TX, 75766
  • Nichols Green Park
    ‪10 min walk‬
  • Lake Jacksonville
    ‪2 min drive‬
  • Tomato Bowl Stadium
    ‪4 min drive‬
  • Tyler, TX (TYR-Pounds Regional)
    ‪48 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Hair dryer, towels

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

7.8 out of 10
Good
(10 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(16 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hair dryer, towels

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(13 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Jacksonville

In Jacksonville .You'll be within half a mile (1 km) of Nichols Green Park and 2 miles (3 km) of Lake Jacksonville with a stay here. Bolton Park and UT Health Jacksonville are also within 3 miles (5 km).

What's nearby

  • Nichols Green Park - 10 min walk - 0.9 km
  • Lake Jacksonville - 2 min drive - 1.9 km
  • UT Health Jacksonville - 4 min drive - 3.7 km
  • Tomato Bowl Stadium - 4 min drive - 4.1 km
  • Adreneline Rush Zip Line - 12 min drive - 9.6 km

Getting around

  • Tyler, TX (TYR-Pounds Regional) - 44 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Beverly's Country Cafe - ‬11 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Rancho Grande - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Enjoy free breakfast at this Jacksonville hotel
Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This Jacksonville hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Television in lobby
  • No smoking on site
  • 1 conference room
Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers 65 air-conditioned accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Languages

English

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The price is CA $130
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel JACKSONVILLE
Holiday Inn Express JACKSONVILLE
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites JACKSONVILLE
Holiday Inn Express Hotel Suites JACKSONVILLE

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 390 out of 636 reviews
Rating 8 - Good. 151 out of 636 reviews
Rating 6 - Okay. 48 out of 636 reviews
Rating 4 - Poor. 23 out of 636 reviews
Rating 2 - Terrible. 24 out of 636 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Room was very spacious! Everything very clean. Staff was super nice!
Stayed 2 nights in Jun 2025

4/10 Poor

Forrest

Business traveller, Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

brian

Stayed 1 night in Mar 2025

6/10 Okay

Pamela

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Be sure and have them tell you about the deposit they take out AFTER you pay for your room! I was assured by the manager that I receive back as soon as I checked out. I still have not received. I called to ask about it, and was informed it would be returned 5 to 7 business days later
Stayed 1 night in Apr 2025

10/10 Excellent

John

Travelled with family
Very new and clean
Stayed 1 night in Apr 2025

6/10 Okay

Rodney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Renovating Hotel - you should be told

Hotel is renovating it looks like dining area and pool area. The hotel had construction everywhere. The room was fine, but breakfast was very lacking.
Stayed 1 night in Mar 2025

10/10 Excellent

Stepheny

Liked: Cleanliness, staff & service
Great place
Stayed 1 night in Mar 2025

8/10 Good

Judy

Business traveller
Liked: Cleanliness, staff & service, room comfort

Construction Updates

The lobby and other areas are under construction. It will be beautiful in a couple of weeks. The room was clean and comfy. The smell from the construction was really strong and gave me a headache. The construction people took up most of the parking lot. Once you get a spot you better not leave. BUT as I stated....in a couple of weeks all will be wonderful.
Stayed 2 nights in Mar 2025

8/10 Good

Balaji

Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Small town
Stayed 1 night in Mar 2025

10/10 Excellent

theo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quick check-in
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
My kids and i booked the hotel because it had a pool and hot tub specifically. We get there the hot tub has been bricked over... NOT as discribed in the pictures of the property. The staff were also VERY rude to myself and my kids irritated that my son got water on the lobby floor in going to the restroom from the pool. #1 dont have an indoor pool if your mad about water #2 maybe dont have tile floors all the way thru the 1st floor if thats an issue #3 dont gripe af me because you didnt design the pool room with a restroom in it. Both employees were so rude i will never stay again. And btw i worked in ihg hotels for 6 years and never teated my guests ths way i was treated
Stayed 1 night in Jan 2025

6/10 Okay

Tiffany

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff at the front desk
Stayed 1 night in Jan 2025

10/10 Excellent

Kedrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Matthew

Stayed 4 nights in Dec 2024

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was undergoing complete refurbishment which it needs. The deadbolt on our door did not work, they were unable to get a repair man til after the weekend. The staff were super, really great. We look forward to our next visit.
Stayed 2 nights in Dec 2024

2/10 Terrible

maria

Stayed 2 nights in Nov 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 1 night in Dec 2024

10/10 Excellent

Gay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

vickie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet bowl was cracked
Stayed 2 nights in Nov 2024

10/10 Excellent

Carrisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Amada

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024