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Marriott Jacksonville Downtown

4.0 star property
4-star hotel near Times-Union Center for the Performing Arts

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Photo gallery for Marriott Jacksonville Downtown

Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Lobby
Premium bedding, down comforters, pillowtop beds, in-room safe
Serves lunch and dinner
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Pool
  • Breakfast available

Explore the area

Map
245 Water St, Jacksonville, FL, 32202
  • Times-Union Center for the Performing Arts
    ‪1 min walk‬
  • Florida Theatre
    ‪7 min walk‬
  • EverBank Stadium
    ‪3 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

  • 34 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View, Corner

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, City View, Corner

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

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  • Pool
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CA $216 total
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About the area

Jacksonville

Heart of Jacksonville.You'll be steps from Times-Union Center for the Performing Arts and within a 10-minute walk of Museum of Contemporary Art Jacksonville with a stay at this Downtown Jacksonville hotel. Florida Theatre is 0.6 mi (1 km) away.

What's nearby

  • Times-Union Center for the Performing Arts - 1 min walk - 0.0 km
  • Florida Theatre - 7 min walk - 0.7 km
  • Prime F. Osborn III Convention Center - 12 min walk - 1.0 km
  • VyStar Veterans Memorial Arena - 2 min drive - 2.0 km
  • EverBank Stadium - 3 min drive - 2.6 km

Getting around

  • Jacksonville Central Station - 3 min walk
  • Jacksonville Station - 10 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 25 min drive

Restaurants

  • ‪Jacoby Symphony Hall - ‬1 min walk
  • ‪Rojas Pizza - ‬5 min walk
  • ‪River Club - ‬6 min walk
  • ‪Jim & Jan Moran Theater - ‬1 min walk
  • ‪Urban Grind Coffee Company - ‬6 min walk

About this property

Marriott Jacksonville Downtown

4-star hotel near Times-Union Center for the Performing Arts
Marriott Jacksonville Downtown offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 9 meeting rooms. Event space at this hotel measures 12972 square feet (1205 square meters) and includes a conference center. The business-friendly Marriott Jacksonville Downtown also features multilingual staff, a garden, and concierge services. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

  • 1 building
  • 354 guestrooms or units
  • 12 levels
  • 12972 sq ft of conference space
  • 1205 sq m of conference space
  • Built in 1987
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Marriott Jacksonville Downtown offers 354 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Marriott Jacksonville Downtown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 545 out of 1000 reviews
Rating 8 - Good. 198 out of 1000 reviews
Rating 6 - Okay. 122 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 75 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Gregory

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer service from Keesha, the desk check-in representative.
Stayed 3 nights in Feb 2025

10/10 Excellent

Justin, Huffman

Great
Stayed 1 night in Feb 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable room, quiet, and located adjacent to the Performing Arts Center. Staff and valet service were friendly. I would stay there for any future trips.
Stayed 1 night in Feb 2025

4/10 Poor

Ashley

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We only stayed one night. While walking 3 blocks to our venue we noticed a heavy police presence, large groups of rowdy people, and the streets smelled of urine. The room was clean-ish. The small things , like light sockets had brown crud embedded into them. There were cracks in the sink, the same brown stuff on light sockets, sticky tables and a lot of noise. We were woken up at 7am by work being dine on the floor above us. You could hear carts being pushed and hammers through the ceiling. While I have stayed in worse hotels, I will not be coming back to this one.
Stayed 1 night in Feb 2025

6/10 Okay

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
The room had some inconvenient features. To operate the TV while lying in the bed required holding the remote up in the air and aiming it PRECISELY at the TV sensor. If you're off by a few degrees it would not work. The switch for the lamp behind the easy chair was on the floor. To turn off/on required one to stand behind the chair and slide the switch with your foot.
Stayed 1 night in Feb 2025

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had difficulty accessing the WiFi and needed to send a report for work. Tyler was able to help out and was so very kind about the difficulties I was having. The valet staff were very respectful and quick. The restaurant was much better than what is usually at a hotel. Overall a great experience.
Stayed 1 night in Feb 2025

10/10 Excellent

Maishie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2025

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Shanice, Hope Mills

Stayed 2 nights in Jan 2025

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and efficient. The ladies at the Front Desk (I hate that I did not get their names because they deserve a shout out) were exceptional. I have stayed here when it was an Omni and it has not changed much. It is now a Marriott and they are undergoing renovations thus I gave them a good review. But for what is going on, it was actually excellent. From check in to the housekeeper that was cleaning the public bathrooms warm good morning greeting was comforting. As for my sleeping room, the tub was a bit slippery getting in, maybe a bathmat or is the tub getting replaced with new tubs with a non slip surface (?). I understand that the renovations are including gutting the bathrooms. The amenities in the bathroom were not the same as my friends staying in another room, ie... not lotion, theirs only had about a third of the bottle filled, I did not have any lotion. Not a deal breaker. Will I stay here again? Absolutely. I am sure after the renovations are completed, it will be back on track. The mandatory valet..well it is a big city and I realize most hotels are leaning towards this. The Omni allowed self parking in the lot in front of the hotel, of course, either way, you still paid for parking. Again not major.
Stayed 1 night in Feb 2025

10/10 Excellent

DaRell

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location was therefore a tattoo convention very accessible property was decent
Stayed 2 nights in Jan 2025

6/10 Okay

Agneta

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is old and in need of refurbishing. Wallpaper is coming off and the bathroom door had started to break at the bottom. However, the bed was comfortable and clean. The shower was not always working properly and the bath had not been cleaned properly. The best thing about the hotel is the staff. They are very friendly and helpful.
Stayed 2 nights in Feb 2025

6/10 Okay

Kashmir

Stayed 2 nights in Jan 2025

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dave the bartender was an amazing gentleman all around staff were great....
Stayed 2 nights in Jan 2025

4/10 Poor

Christopher

Stayed 1 night in Jan 2025

10/10 Excellent

NIALL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NO HEAT!!!

Everything about the hotel is perfect.....EXCEPT there was no heat in the common areas, bar and restaurant when it got down to 36°.
Stayed 1 night in Jan 2025

6/10 Okay

Dana, jacksonville

Travelled with family
Liked: Cleanliness, staff & service
I understand the difficulties with technology, but these were very inconvenient. The pillows were horrible. The standards were lower than I would have expected from a Marriot Hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Renovating

We were unaware they were doing renovations and were woken up early Sunday morning to what sounded like jackhammering. We were told they were doing renovations 7 floors above us.
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel for business travel

This is an excellent hotel for business travel. Quality property, clean, well maintained, great staff. On my regular list for downtown Jacksonville business trips. Very convenient.
Stayed 1 night in Jan 2025

6/10 Okay

ROBIN

Liked: Staff & service

Renovations going on

We didn't know they were going through a major renovation. Also, their heat was out and the restaurant, bar, etc. was so cold we all had to wear our coats. The rooms were ok. Our rooms carpet was wet. I may stay again when the renovations are complete.
Stayed 1 night in Jan 2025

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotels website said incidental fees were $50 and parking was $18, when we got there it was $100 for fees and $50 for parking if i wasn't prepared but i paid because i had a baby with me and tired from a 4 hour drive.
Stayed 1 night in Jan 2025