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SureStay Hotel by Best Western Jacksonville South

2.5 star property
Hotel perfectly located for exploring Southside

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Jacksonville South

Lobby
Pillowtop beds, in-room safe, desk, laptop workspace
Exterior
Free daily buffet breakfast
Point of interest

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

View in a map
5018 University Boulevard West, Jacksonville, FL, 32216
  • EverBank Stadium
    ‪8 min drive‬
  • St. Johns Town Center
    ‪10 min drive‬
  • Jacksonville Naval Air Station
    ‪23 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About the area

Jacksonville

Southside stay.Your stay at this Southside hotel places you within 6 miles (10 km) of Museum of Science and History and Jacksonville Museum of Modern Art. Also within 9 miles (15 km) are EverBank Stadium and Cummer Museum of Art and Gardens.

What's nearby

  • HCA Florida Memorial Hospital - 3 min drive - 3.4 km
  • EverBank Stadium - 8 min drive - 9.1 km
  • St. Johns Town Center - 10 min drive - 12.9 km
  • University of North Florida - 12 min drive - 15.9 km
  • Jacksonville Naval Air Station - 23 min drive - 26.5 km

Getting around

  • San Marco Station - 6 min drive
  • Jacksonville Station - 16 min drive
  • Jacksonville International Airport (JAX) - 25 min drive

Restaurants

  • ‪The French Pantry - ‬17 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪Pepe's Hacienda - ‬3 min drive
  • ‪Burger King - ‬1 min walk
  • ‪Chick-fil-A - ‬10 min walk

About this property

SureStay Hotel by Best Western Jacksonville South

Hotel perfectly located for exploring Southside
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly SureStay Hotel by Best Western Jacksonville South also features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

  • 84 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Television in lobby
  • Smoking in designated areas
SureStay Hotel by Best Western Jacksonville South offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
Super 8 Jacksonville South Hotel Jacksonville
Super 8 Wyndham Jacksonville South Lodge
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Surestay By Best Jacksonville
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SureStay Hotel by Best Western Jacksonville South Jacksonville

SureStay Hotel by Best Western Jacksonville South Reviews

Reviews

6.6
Rating 10 - Excellent. 240 out of 847 reviews
Rating 8 - Good. 204 out of 847 reviews
Rating 6 - Okay. 134 out of 847 reviews
Rating 4 - Poor. 104 out of 847 reviews
Rating 2 - Terrible. 165 out of 847 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Kania

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, room comfort
Great place to stay
Stayed 2 nights in May 2025

8/10 Good

Lucson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Chalaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go to get a way

The staff is friendly, the rooms are ALWAYS clean and the breakfast is everything.
Stayed 1 night in May 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay for the price.
Stayed 2 nights in May 2025

2/10 Terrible

B.

Disliked: Staff & service
Poor service. Equipment not working.
Stayed 1 night in May 2025

4/10 Poor

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

K. Rene

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Traveling with small kids the area was not the best and the room was ok. Front desk person was great.
Stayed 2 nights in May 2025

4/10 Poor

Joanna

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Choose different hotel!

The pillows there are extra uncomfortable, take your own!!!! Room was very small. Breakfast was included in the price (not low price) but when we come to breakfast room 30 minutes before the end of breakfast hours, there was very little left to eat, no eggs and no one to ask for more. We will never come back there!
Stayed 1 night in May 2025

2/10 Terrible

Crisanto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I wish zero stars was an option

I wish I could give it zero stars. We booked months worth of rooms for our employees since the start of the year. They missed the checkout date by less than two hours and were charged $50 a room to have the doors unlocked. The staff at this hotel is beyond condescending, obnoxious and arrogant. You better hope that you do not have any sort of issues. Even when it was their mistake, The hotel is not clean and is in a sketchy part of town, buyer beware
Stayed 2 nights in May 2025

8/10 Good

Hisini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a snell everytime i came after awhile. I just spray deodorizer in it
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay at this hotel, comfortable rooms, good breakfast, highly recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Arthur

Very clean
Stayed 1 night in May 2025

10/10 Excellent

Wendy yoselin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beauty
Stayed 5 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, peaceful and quiet, friendly staff. Highly recommended
Stayed 2 nights in Apr 2025

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2025

2/10 Terrible

Jimmy

Stayed 1 night in Apr 2025

2/10 Terrible

Annie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually ended up leaving and not even staying the night at this hotel. I was told we would get a full refund ( which we still have not received). The hotel has roaches and really really bad mold in the bathroom. A shower that stays leaking and it was slimy. There appeared to have been a fire in our room and the outlets were black with damage. The smoke alarm was hanging open with no batteries in it. There was a bullet from a gun just sitting next to our door. It was truly an awful experience.
Stayed 1 night in Apr 2025

2/10 Terrible

Stephanie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub and shower pieces were falling out of the wall and wouldn’t fully shut off, the toilet ran constantly and made awful noises. The outlet next to the hair dryer was loose and shot sparks. There was conditioner but no shampoo. There were stains on everything and dents in the door.
Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Angella

Travelled with group
Disliked: Amenities
This place is a dump Looks like some where you go to do drugs or have a one night stand Rusty bed side lamps Door likes like an old shed and close like one too. Pillows garbage
Stayed 4 nights in Mar 2025

6/10 Okay

gwendolyn

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The pictures on the site are not how it looks in person very run down
Stayed 1 night in Mar 2025

10/10 Excellent

YOLANDA

Stayed 1 night in Mar 2025

8/10 Good

Mauricio, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Katlyn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t tell you about a 50$ security deposit fee after you pay through Expedia!!
Stayed 2 nights in Mar 2025