Skip to main content
Beginning of main content
 Jacksonville •1 Room
 Jacksonville • 1 Room
Book online or call 1-855-857-9091 Phone Number

SureStay Hotel by Best Western Jacksonville South

2.5-star property
5018 University Boulevard West, Jacksonville, FL 1-855-887-0424
2.9 out of 5
See all 10 travelocity Reviews

"Short stay. Clean room. " More

By a verified traveller on Sun 07 Nov 2021

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

Hotel perfectly located for exploring Southside

Southside stay

Your stay at this Southside hotel places you within 6 miles (10 km) of Museum of Science and History and Jacksonville Museum of Modern Art. Also within 9 miles (15 km) are TIAA Bank Field and Cummer Museum of Art and Gardens.

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. A safe deposit box is provided and the front desk is staffed around-the-clock.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $103* Per night/room 19 May - 20 May

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Hotel by Best Western Jacksonville South ratings based on 10 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western Jacksonville South

Everyone (6) Couples (2) Family (2)
4 out of 5

Posted by on 6 Sep. 2023

Was this review helpful to you?
1 out of 5

Posted by on 10 Apr. 2022

Was this review helpful to you?
1 out of 5
It was nasty. I had roaches in my room. The chair in my room didnt have wheels on it. The heat didn't work the bathroom was dirty .I was scared to is the wash cloths and towels.

Posted by on 22 Nov. 2021

Was this review helpful to you?
4 out of 5
Short stay. Clean room.

Posted by on 7 Nov. 2021

Was this review helpful to you?
3 out of 5
The room was clean. The property was pet friendly. The staff was busy mopping the common walkways. The area was a bit on the seedy side.

Posted by on 12 Oct. 2021

Was this review helpful to you?
5 out of 5
It was only twelve minutes from my mom's house, which was perfect, my room was clean and very reasonable. I may stay on my next trip.

Posted by on 21 Aug. 2021

Was this review helpful to you?
3 out of 5

Posted by on 24 Jul. 2020

Was this review helpful to you?
Comment from Hotel Management

28 Jul. 2020 by Akon

Thanks for your response and I would like to know how to know to serve you better. Thank you and hope to see you soon.

4 out of 5
The hotel was clean the staff was courteous and the breakfast was fresh. Staff was accommodating pleasant and helpful. I would recommend this hotel!

Posted by on 30 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

30 Dec. 2019 by Surestay

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2 out of 5
The property was undergoing renovations and while the updates were good, they shouldn’t have given me a room which was not completely finished. The bathroom was still undergoing updates. The bathroom sink was a slow drain and backed up. Took staff over an hour to fix it after reporting it. The final thing the room had roaches. That is just unacceptable.

Posted by on 21 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

25 Oct. 2019 by General Manager

Thank you for staying with us. We appreciate your honest feedback, which we value as an opportunity to improve. We sincerely apologize for the inconveniences you have listed. Our team has taken your comments under careful consideration. If our visitors are not satisfied with their experience, neither are we. We would greatly appreciate the chance to deliver the superior experience that you deserve. Thanks again.

2 out of 5
I woke up in the middle of the night to find two roaches climbing the wall. needless to say I could not sleep after that.

Posted by on 11 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Aug. 2019 by General Manager

We want all of our guests to get a great night's sleep, so we're distressed to read that we fell short of being able to do this for you. Our facilities undergo extensive routine maintenance for unwanted guests, and we'll be informing our pest control specialist of your feedback to ensure any issue is quickly resolved. Should your travels bring you back to Jacksonville, we'd be grateful for another opportunity to provide you with the stay that you expected and deserve.

About the SureStay Hotel by Best Western Jacksonville South

Location 5018 University Boulevard West, Jacksonville, FL 32216

Property Features

WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly SureStay Hotel by Best Western Jacksonville South also features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Free self parking is available. Smoking is allowed in designated areas at this Jacksonville hotel.

  • 84 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Jacksonville South offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • LED television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15.00 per accommodation, per night, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No elevators
  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 15.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Super 8 Jacksonville South
  • Super 8 Lodge Jacksonville South
  • Super 8 Jacksonville South Hotel Jacksonville
  • Super 8 Wyndham Jacksonville South Lodge
  • Super 8 Wyndham Jacksonville South
  • Super 8 Wyndham Jacksonville South Lodge
  • Super 8 Wyndham Jacksonville South
  • Lodge Super 8 by Wyndham Jacksonville South Jacksonville
  • Lodge Super 8 by Wyndham Jacksonville South
  • Super 8 by Wyndham Jacksonville South Jacksonville
  • Super 8 Jacksonville South
  • Super 8 Wyndham Lodge
  • Super 8 Wyndham
  • Super 8 Wyndham Jacksonville
  • Super 8 Wyndham Jacksonville South Motel
  • Super 8 Wyndham Jacksonville South
  • Motel Super 8 by Wyndham Jacksonville South Jacksonville
  • Jacksonville Super 8 by Wyndham Jacksonville South Motel
  • Motel Super 8 by Wyndham Jacksonville South
  • Super 8 by Wyndham Jacksonville South Jacksonville
  • Super 8 Jacksonville South
  • Super 8 Wyndham Motel
  • Super 8 Wyndham
  • Super 8 Wyndham Jacksonville
  • Surestay By Best Jacksonville
  • SureStay Hotel by Best Western Jacksonville South Hotel
  • SureStay Hotel by Best Western Jacksonville South Jacksonville

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing http://www.travelocity.ca/Jacksonville-Hotels-SureStay-Hotel-by-Best-Western-Jacksonville-South.h1680360-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Jacksonville-Hotels-SureStay-Hotel-by-Best-Western-Jacksonville-South.h1680360-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Jacksonville-Hotels-SureStay-Hotel-by-Best-Western-Jacksonville-South.h1680360-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.