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4.1 out of 5

"Had a great time. Parking for guest should be free. " More

By a verified traveller on Wed 26 Feb 2020

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Hotel Description

3-star beachfront hotel near Kaanapali Beach

On the beach

Within a 10-minute walk of this Lahaina hotel, you'll find Kaanapali Beach and Whalers Village. Whalers Village Museum and May's Beach are also within half a mile (1 km).

Fun at the beach

This hotel features a restaurant, an outdoor pool, and a poolside bar. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

Free WiFi

The 432 guestrooms offer free WiFi, ceiling fans, and hair dryers. Phones, ironing boards, and desks are also available.

Premium Room, 2 Queen Beds, Partial Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Kaanapali Beach Hotel ratings based on 25 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Kaanapali Beach Hotel

Everyone (13) Couples (4) Family (8)
5 out of 5
Had a great time. Parking for guest should be free.

Posted by , from Tucson on 26 Feb. 2020

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2 out of 5
I normally see easy access to almost anything at a hotel, but this hotel was not what I had expected at all. For the expensive stay, we didn't seem to find anything that was advertised on the webpage of the hotel. If you forget to bring a toothbrush, it's better that I warn you now - you won't find any at the hotel. I spoke with the front desk, and they sent me to Safeway to get one. So you'll have to drive yourself elsewhere for anything you might need. The market there is closed most of the night and evening so you can't buy anything there unless you wait for it to open in the AM. Also, the site advertises Spa and Tub. There is no tub access unless they mean the bathtub in your bathroom. I felt like this was false advertising because when someone posts this, you would think it's easy access to a jacuzzi tub, but this is not the case. Let me repeat - there are no jacuzzi tubs. They need to make straight forward messages on their site. There is also no fitness center. I am a very easy guest, but this stay was all very sad. We felt like there was a lot of nothing for us. You basically pay for a bed to sleep in. The floors were dirty as well. I wiped down the tile floor area with napkins on my first day since I made a water spill and the napkin was completely dark gray. They do warn you about ants with a note on the bed. Overall, this hotel was outdated. The lock box in the room was key operated as well which you have to pay $1.50 a day if you want to use.

Posted by on 3 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by Manager at KBH

Thank you for taking the time to review our property. Guest feedback is vitally important to us. Our goal is to meet and exceed our guest’s expectations, and we obviously did not accomplish this goal. We do apologize for any misunderstanding regarding the amenities offered here. We do not have a jacuzzi or fitness room, but we do have The Beauty of Aloha Spa/Salon which offers facials, massage, hair, nail and bridal services. We will soon begin an exciting renewal of our property and we hope you will check back with us as we progress.

5 out of 5
I really liked the true Hawaiian feel for the hotel and staff, it was a wonderful place to stay.

Posted by , from Iowa on 19 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Manager at KBH

Mahalo for your comments. We are thrilled that you enjoyed your stay and the Aloha of our hotel. We look forward to welcoming you back again!

4 out of 5
Very clean and the service is good. But the room and property is a little dated for the price

Posted by on 6 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Manager at KBH

Mahalo for taking the time to review our property. Guest feedback is vitally important to us. We are committed to continuously investing in improvements to our property that we believe will truly enhance the guest experience. We hope that you will give us another opportunity to serve you in the future.

4 out of 5
I like this hotel. One of the older ones in kaanapali, not to busy, its nice calm mellow peaceful place to stay at. Prices at resturant is reasonable. Very nice, peaceful, quite grassy area in fronting the hotel, overlooking the beach. The was great.

Posted by on 3 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by Manager at KBH

Mahalo for sharing your comments. We are delighted that you enjoyed your stay and the Aloha of our hotel. We look forward to welcoming you back again.

2 out of 5
The good: Good location next to the ocean. Beds were comfortable. The bad: Staff was curt and rude. Parking stalls were extremely tight. There were stains on the carpeted walkways.

Posted by on 1 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by Manager at KBH

Thank you for taking the time to share your comments. Guest feedback is vitally important to us. Our goal is to meet and exceed our guest’s expectations, and it seems we did not accomplish this goal. We apologize for any disappointment you experienced.

3 out of 5
Service was good and employees cordial and kind. Company that manages gets away with not making hotel better. Breakfast awful quality for what they charge. Consumer always pay high price for corporation cutting corners for more profit. For the employees i’d stay There again but for the administration and hotel physical appearance I’d not for sure. They are away too overpriced for what they offer. And that’s because I was upgraded.

Posted by on 29 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by Manager at KBH

Mahalo for taking the time to share your comments. Your feedback is vitally important to us. We are working continuously to improve and enhance the guest experience here on our property. We appreciate your comments regarding the Aloha of our staff. We hope you will give us another opportunity to welcome you back in the future.

5 out of 5
beautiful grounds and the beach was aswesome. Would stay here again without question

Posted by on 29 Sep. 2019

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4 out of 5
Wonderful location! Room had stuffy, stale smell.

Posted by on 24 Sep. 2019

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3 out of 5

Posted by on 17 Sep. 2019

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Property Features

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Have fun in the sun at Kaanapali Beach Hotel with summer activities like surfing/boogie boarding, snorkeling, and rafting. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers an outdoor pool, a garden, and a terrace. You'll have access to the health club at a partner property. For a fee, parking is available. Smoking is allowed in designated areas at this 3-star Lahaina hotel.

  • 432 guestrooms or units
  • 4 buildings
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kahului, HI Airport (OGG) (44.4 km / 27.6 mi)
  • Train station: Lahaina Sugar Cane Train Station (5.4 km / 3.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Kaanapali Beach Hotel offers 432 air-conditioned accommodations with hair dryers and irons/ironing boards. This Lahaina hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Kaanapali Beach Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is TA-043-621-7856-01. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - TA-043-621-7856-01

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 14 per night
  • Valet parking fee: USD 18 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kaanapali Beach
  • Kaanapali Beach Hotel
  • Aston At The Whaler On Kaanapali Beach Maui/Lahaina
  • The Whaler Maui
  • The Whaler On Kaanapali Beach Hotel Lahaina
  • Whaler Kaanapali Beach
  • Whaler On Kaanapali Beach Lahaina
  • Hotel Ka Anapali Beach
  • Kaanapali Beach Hotel Maui/Lahaina
  • Ka Anapali Beach Hotel
  • Kaanapali Beach Hotel Hotel
  • Kaanapali Beach Hotel Lahaina
  • Kaanapali Beach Hotel Hotel Lahaina

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.