2/10 â Terrible
Chynna Nicole S.
11 août 2025
Terrible. Service was terrible, communication was horrendous if i could give them -5 stars I would. Itâs so bad i didnât even get to stay there for the days i had. Youâre better off going to the Marriott. They cancelled my room and said they were going to upgrade me due to the unit not being available but says i have to pay for the upgrade that they offered. Do you know if you offer the upgrade itâs usually complimentary? No they said i still had to pay j told them no. It wouldnât work. Then they tried to say they had a unit at the same price on the other side of turtle bay. Why didnât you offer me that first? Ended up cancelling and had to fight them for my refund of my deposit. Horrible customer service! Do not ever plan to go through Kuilima estates.
Chynna Nicole S.
Séjour de 4 nuits en juillet 2025














