For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Just a nice place to stay the night and the end of our trip. Food and drinks good or your in the heart of Kona where all the action is. Beautifu
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More
You'll find Hulihee Palace and Magic Sands Beach within 3 miles (5 km) of this hotel. Kahalu'u Beach Park and Kona Le'a Plantation are also within 6 miles (10 km).
Full-service spa, dining
A full-service spa, an outdoor pool, and a restaurant are all featured at this romantic hotel. Traveling on business? Take advantage of the free WiFi in public areas and onsite conference space. Relax with a drink at one of the 2 bars/lounges and enjoy the fitness center.
Soaking tubs, free WiFi
Boasting deep soaking bathtubs, the 436 guestrooms also offer free WiFi and balconies or patios. Flat-screen TVs come with cable channels, and other amenities include refrigerators and coffee/tea makers.
Royal Kona Resort ratings based on 47 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Royal Kona Resort
Everyone (21)Couples (11)Family (16)
5 out of 5
Just a nice place to stay the night and the end of our trip. Food and drinks good or your in the heart of Kona where all the action is. Beautiful sunset
Posted by a verified traveller on 22 Mar. 2020
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Comment from Hotel Management
23 Mar. 2020
by Zareena - Customer Satisfaction Team
Mahalo for your feedback! We are so happy to read that you enjoyed your stay and that our location was the perfect fir for your needs. Hopefully you can visit us again real soon!
3 out of 5
There was a lot of construction going on which was loud in the afternoon. A lot of the facility was torn up for construction. There was no room service nor a valet service. The hotel furniture in the room was battered and functioned poorly. The bathtub needed non-slick safety surfaces. The temperature of the shower varied constantly from too hot to too cold.
Posted by a verified traveller on 12 Mar. 2020
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Comment from Hotel Management
13 Mar. 2020
by Zareena - Customer Satisfaction Team
Mahalo for your feedback! We are very sorry that the construction was disruptive during your stay and that there were some items that need to be replaced in your room. We are working hard to improve the resort and are in the process of refurbishing the rooms. We do hope that you will join us in the future to see our improvements.
4 out of 5
Posted by a verified traveller on 21 Feb. 2020
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Comment from Hotel Management
21 Feb. 2020
by Zareena - Customer Satisfaction Team
Mahalo for your feedback!
3 out of 5
Hotel is old and in need of upgrades. Staff was great but beds were old and uncomfortable. Food and drink prices were very high.
Posted by a verified traveller on 10 Jan. 2020
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Comment from Hotel Management
13 Jan. 2020
by Zareena - Customer Satisfaction Team
Mahalo for your feedback! We are very sorry that you did not enjoy your stay and that the beds were uncomfortable. We do our best to provide a wonderful stay and will share your feedback with our leadership team. We would have been happy to move your room had we known that you were unhappy. We do hope that you will join us in the future. We are currently renovating and are confident that you will enjoy the updates.
2 out of 5
The overall property was as expected, minus the construction zone right outside our room. The "tower" we were in had the main staircase under construction, literally right outside our room door. Since we traveled with our 9 month old, this was an issue when we retreated for nap time. Not to mention walking around the resort with construction people, riding in the elevator with them. It was an uneasy feeling at times.
The pool, beach area, etc. were nice and as expected.
The Travelocity "deal" we signed up for was to include breakfast - it did NOT!!! This was a horrible disappointment when traveling with kids.
The carpet in our room was so disgusting, after 15 minutes of crawling around, the 9 month old had - no kidding - BLACK hands and knees. Freaked me out until I figured out it was the filthy carpet. So her time on the floor was kept minimal except right before a bath.
The lady that checked us in appeared to be intoxicated by something, that was really odd.
Most airline travel back to the mainland is overnight. This means you don't need to be back at the airport until after dinner time. Unfortunately the hotels don't let you keep your room. "Late check out" was noon. They offered a hospitality room when we checked in, so we reserved it for nap time and a chance to shower before we left. Only to find out the morning of, they were completely "booked" and the hospitality rooms were NOT available. Again, horribly disappointing. No willingness to work with us.
Posted by SingleMom on 1 Jan. 2020
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Comment from Hotel Management
3 Jan. 2020
by CSD
Aloha
We are very sorry you did not have an enjoyable time with us. We do our absolute best to accommodate guests requests however at times there are situations that do not allow us to accommodate every request, we do try however. Again we are very sorry about everything and do hope you return to stay with us and come see our improvements. Mahalo!
4 out of 5
Liked small private beach. Great lounge! Wonderful views. Good food and service.
Posted by a verified traveller on 12 Dec. 2019
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Comment from Hotel Management
13 Dec. 2019
by CSD
Aloha
We are happy you enjoyed your stay with us and hope to see you in the near future.
Mahalo!
4 out of 5
We liked the location. Our room had a nice view but the noise from the Luau every night was annoying. The resort is in need of updating as well.
Posted by a verified traveller on 22 Nov. 2019
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Comment from Hotel Management
22 Nov. 2019
by Zareena - Customer Satisfaction Team
Mahalo for your feedback! We are in the process of renovating rooms and would have been happy to look into a room move for your had we known that the luau was disruptive. The luau is held Mondays, Tuesdays, Wednesdays, and Fridays and we do end the show before 9pm every day as to mitigate any noise issues. We hope that you had a beautiful time with us otherwise and will join us again in the future! We will do our best to place you in a building that is away from the luau.
2 out of 5
Hidden fees on everything, parking ($84 for 1 night), using your credit card, breakfast, trash being removed from your toom? " grocery boxes, no plastic bag allowed on island". All staff are straight POS. Rude, unfriendly, uncaring.... I have nothing nice or descent to say about staff or the service given from this resort. Talk about a serious vibe kill on whats suppose to be an enjoyable vacation. Avoid this place an people at all cost.
Posted by a verified traveller on 17 Nov. 2019
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Comment from Hotel Management
18 Nov. 2019
by Zareena - Customer Satisfaction Team
Thank you for your feedback. We are very sorry however there is inaccurate information in your review. We are not an all-inclusive resort nor do we claim to be. We have all information regarding fees directly on our website, which includes the pricing for meals, parking, and internet. Parking is $15 daily, not $84. We do not charge for using a credit card or for having trash removed from the room. Our staff is a team of caring individuals who work hard every day to ensure guests are enjoying their stay. We do hope that you had an enjoyable time in Kona. Please feel free to contact us in the future so we can provide correct information regarding the resort.
4 out of 5
We loved the location of the hotel. We had a partial view of the ocean which was pretty nice as well. The staff overall, was very accommodating and professional. We loved the unique design and history of the building. With that said, I’d recommend changing out the carpet. Fresh new carpet would give it a fresh smell and a newer look to match the unique exterior of the building. My wife and I loved our stay and would definitely stay there again, even today. We’d also recommend it to friends and family. Thanks John 3:3
Posted by John on 20 Sep. 2019
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Comment from Hotel Management
20 Sep. 2019
by Zareena - Customer Satisfaction Team
Mahalo for your feedback John! We are delighted that you enjoyed our location and in particular the architecture of our resort. We agree with your suggestion about replacing the carpet as we are actually in the process of renovating the rooms at the resort! We would love to welcome you and your wife back again to see our improvements!
3 out of 5
Beautiful view and location...its just really old. Very friendly and helpful staff though
Posted by a verified traveller on 13 Sep. 2019
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Comment from Hotel Management
13 Sep. 2019
by Zareena - Customer Satisfaction Team
Mahalo for your feedback! We are an older resort but do our best to ensure that our guests have an enjoyable, beautiful stay. We are currently renovating rooms and continue to offer friendly service in all areas. We do hope that you will consider us on your next visit to Kona!
Royal Kona Resort offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5400 square feet (502 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Royal Kona Resort. For a fee, parking is available. This 3.5-star Kailua-Kona hotel is smoke free.
436 guestrooms or units
7 levels
2 bars or lounges
5400 sq ft of conference space
502 sq m of conference space
Built in 1968
Dining venue
Poolside lounge chairs
Conference space
Breakfast available (surcharge)
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Outdoor picnic space
Gift shop
Computer for guest use
ATM
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Kona, HI (KOA-Kona Intl. Airport (KOA) (15.3 km / 9.5 mi)
Parking: Self parking available for a surcharge
Room Amenities
Royal Kona Resort offers 436 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Kailua-Kona hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Private balcony or patio
Deep soaking tub
Flat-screen television
Cable channels
Refrigerator
Coffee maker
Shower and tub combination
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.
Don The Beachcomber - This restaurant serves breakfast and dinner.
Don's Mai Tai Bar - This bar is located on the beach. Happy hour is offered. Open daily.
Spa Services
Number of treatment rooms 2
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Ayurvedic treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Anyone traveling to Hawaii is required to self-quarantine for 14 days. Beginning August 1, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is TA-130-995-4048-01. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines; and the Safe Travels (WTTC - Global) sanitization guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Tax ID - TA-130-995-4048-01
Individually-wrapped food options are not available
Debit cards
Number of children who can stay free - 2
Gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: USD 22.95 for adults and USD 12.50 for children (approximately)
Self parking fee: USD 18 per night (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Kona Resort
Kona Royal
Kona Royal Resort
Royal Kona
Royal Kona Resort
Royal Resort Kona
Royal Kona Resort Kailua-kona
Royal Kona Kailua-kona
Royal Kona Kailua
Royal Kona Resort Hotel
Royal Kona Hotel Kailua-kona
Royal Kona Resort Kailua-Kona
Royal Kona Resort Hotel Kailua-Kona
Royal Kona Resort Hawaii/kailua-kona
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
