4/10 Poor
Verified traveller
20 Jan 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room with bad bathroom
The best thing about this hotel is the service from chef, barman and kitchen staffs. The swimming pool is clean and good size. The checked in was very slow as the staff did not know of our arrival. The room we got is definitely NOT worth 91 dollars per night for sure. Very small, very very basic ,no television, no fridge, no internet, no tea/ coffee. Ok that I can bear. The mirror is so filthy like it has never been cleaned for years. The worst is the shower, it did not function well, we had to unscrew and shower from the pipe. Water did not drain and clog on the floor. There is no separation between wet and dry area, so it is dangerous to use the hair drier which unfortunately is fixed on the wall of the bathroom. The faucet is about to come off. There is no amenities except 2 toilet rolls. The 2nd day, no make up room. We asked to settle the bill as the next day we had to leave at 4:30 am., after asking 4-5 times and one hour of waiting,the bill finally settled. We came back to our room and about to sleep, suddenly someone came and asked us to pay for our rooms which we have paid through hotels.com already. The atmosphere of the hotel is nice and relaxing but Please do not position yourself as 3 stars hotel when the room is merely like only one star and the owner are not professional enough as a hotelier.
Verified traveller
Stayed 2 nights in Jan 2019
