2/10 Terrible
Tania, London
Travelled with family and small children
Sep 10, 2025
Disliked: Amenities, property conditions & facilities
Awful Experience – Would Never Stay Again
We arrived late in the evening with our three young children, and the first impression was terrible. The room reeked of strong cigarette smoke and instantly made me feel sick. Sadly, my children had to sleep in that smell. We had to have the doors open t 1am for an hour before we could go to sleep to air it out. We are non smokers.The pillows were like rocks, housekeeping is unavailable in the evening and the room itself was dirty in every corner and very tatty. Paint and decoration were peeling, everything looked old and dated, mixed with some modern new furnitures and it looked nothing like the modern rooms shown in the online photos which make it look immaculate. It's a 2 star hotel.
If we had arrived during the daytime, we would have left immediately. It was so disappointing, and honestly one of the worst feelings as a parent is having to put your children to bed in a room that feels unhygienic and reeks of smoke.
Pros:
The main bed was comfortable (unlike the pull-out beds).
The night receptionist was friendly.
Breakfast was decent; my family ate while I just had coffee.
Cons:
Strong cigarette smell in the room.
Pillows extremely uncomfortable.
Dirty, poorly maintained, very old décor.
No proper housekeeping.
Day receptionist was cold and unwelcoming.
Misleading online photos.
I would not recommend this hotel, especially for families with children.
Tania
Stayed 1 night in Sep 2025
